Alamance House

Pros

• The staff at Alamance House is described as wonderful, friendly, and competent, providing attentive care to residents.
• Many residents have made new friends and enjoyed the community atmosphere within the facility.
• The rooms are spacious, well-kept, and equipped with private bathrooms, contributing to a comfortable living environment.
• Residents appreciate the various activities offered, such as games, entertainment, and opportunities for socialization.
• The facility's proximity to Alamance Medical Center is beneficial for residents needing medical attention.
• Some families feel that the staff genuinely care about the well-being of their loved ones and work closely with families for better care outcomes.
• The on-site pharmacy and additional amenities like a library contribute positively to the resident experience.

Cons

• The staff at Alamance House is poorly staffed and mismanaged, leading to significant concerns about resident safety and care.
• Medication management is inadequate, with medications frequently not being given or running out without proper follow-up.
• Personal care products are often ignored, leaving residents in the same clothes for extended periods without proper hygiene.
• Residents have been left in unsanitary conditions, including feces on the floor and soiled undergarments left in trash bags.
• Communication from staff is lacking, with families receiving little to no updates regarding their loved ones’ health or incidents that occur, such as falls.
• Some staff members exhibit rude behavior towards visitors and seem incompetent in their caregiving responsibilities.
• The complaints made by families about neglect have gone unaddressed despite multiple attempts to reach corporate management.
• The facility fails to adequately respond to residents' needs, including ignoring requests for assistance with basic bathroom needs.

Review

The reviews of Alamance House reveal a complex picture of the assisted living and memory care facility, with many residents and their families expressing both satisfaction and significant concerns. Over the years, several families have shared their experiences, painting a multifaceted portrait of the care provided. On one hand, there are positive aspects such as spacious rooms, friendly staff interactions, and a strong emphasis on social activities that foster community among residents. Many reviewers noted the high quality of medical attention that some residents received thanks to physicians visiting the facility regularly.

However, these positive elements often stand in stark contrast to serious issues surrounding medication management and overall hygiene conditions in the facility. Multiple accounts highlighted troubling instances where medications were either not administered on time or ran out altogether. One reviewer emphasized that keeping track of a loved one’s medications often required constant oversight from family members, suggesting that without this vigilance, critical health needs could go unmet for days at a time. This concern reflected broader sentiments regarding inadequate staffing levels during certain shifts and claimed lapses in competency among some medication technicians.

Moreover, personal care has been brought under scrutiny by various reviewers who recounted distressing experiences related to neglect. One family shared disturbing details about their sister's lack of basic hygiene while on the assisted living side of Alamance House; they reported bringing personal items like soap and shampoo only to find them unopened weeks later. Documentation in the form of time-stamped videos served as evidence for ongoing neglect including stained bedding and unchanging clothes over an extended period. Such experiences raised questions about whether residents were receiving even minimal standard care.

As families sought better accommodations due to poor experiences with assisted living services, transitions to memory care did not always yield improvements; another reviewer expressed frustration after moving their loved one to a more expensive section with heightened expectations but ultimately witnessing little change in standards or attentiveness by staff. Complaints regarding rude treatment from staff further contributed to an environment characterized by discontentment for several reviewers who felt disregarded when raising concerns about care quality.

In stark contrast, some families described situations where they felt supported and cared for throughout difficult times. They praised particular staff members for their commitment and empathy during challenging periods such as COVID-19 lockdowns when residents experienced significant isolation from loved ones. The institution's efforts to facilitate video calls proved invaluable for maintaining family connections amid restrictions on physical visitation.

Despite these mixed reviews encompassing both commendable features like sizable private rooms with views and accessible amenities such as an onsite pharmacy or entertainment options like music performances, profound safety concerns persistently loomed over Alamance House’s reputation. There's alarming continuity in reports detailing unsafe conditions, including unaddressed incidents leading to hospital visits without timely communication being relayed back to families — breaches that have led numerous individuals unequivocally labeling it as below acceptable standards for elder care facilities.

Ultimately, while some families found value in what Alamance House offers its residents – ranging from physical spaces designed for both comfort and activity – numerous concerning revelations underscore essential risks around healthcare oversight within its walls that cannot be overlooked. As potential future residents weigh choices regarding long-term placements within similar facilities across communities like Greensboro or beyond seeking memory placements emphasizing enhanced security measures may emerge as crucial alternatives for peace of mind amidst substandard assessments made by previously affected patrons seeking better homes for loved ones facing age-related challenges.

This part of Burlington, North Carolina offers a convenient location for senior living with a variety of healthcare options nearby including physicians specializing in kidney care, anesthesia, and pain management, as well as a reputable hospital just 0.6 miles away. Additionally, there are numerous dining options ranging from seafood to casual dining restaurants like IHOP and Cracker Barrel within a short distance. Various pharmacies are also easily accessible for medication needs. For leisure and relaxation, there are cafes such as Starbucks for coffee outings and Springwood Park just 3.2 miles away for outdoor activities. Overall, this area provides seniors with a balance of healthcare resources, dining choices, and recreational opportunities within close proximity.

Physicians

• Central Carolina Kidney Associates (0.3 miles)
• Carolina Anesthesia And Pain Care (0.4 miles)
• Alliance Medical Associates (0.5 miles)
• Burlington Imaging (0.8 miles)
• Fresenius Kidney Care (1.2 miles)
• Piedmont Oral Facial and Dental Implant Surgery Center (1.2 miles)
• Miracle-Ear At Sears (1.4 miles)

Hospitals

• Cone Health Alamance Regional Medical Center (0.6 miles)

Restaurants

• Mayflower Seafood (0.7 miles)
• IHOP (0.7 miles)
• Cracker Barrel (0.7 miles)
• Chick-Fil-A (0.8 miles)
• Applebee's (0.8 miles)
• Hooters (0.8 miles)
• Zaxby's (0.9 miles)

Pharmacies

• Walmart Pharmacy (0.9 miles)
• Walgreens (1.6 miles)
• Total Care Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)
• Walgreens (2 miles)
• Edgewood Pharmacy (2.3 miles)
• CVS Pharmacy (2.5 miles)

Cafes

• Starbucks (1.2 miles)
• Starbucks (1.8 miles)
• Biggby Coffee (2 miles)
• Starbucks (12.3 miles)
• Panera Bread (18.6 miles)
• Caribou Coffee (19.1 miles)
• Starbucks (19.6 miles)

Parks

• Springwood Park (3.2 miles)

Theaters

• Regal Greensboro Grande & RPX (19.4 miles)

Places of Worship

• Pinecroft Baptist Church (19.8 miles)
• Christ United Methodist Church (19.9 miles)
• Lindley Park Baptist Church (19.9 miles)