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3.5 from 36 reviews
5 stars
21
4 stars
1
3 stars
1
2 stars
2
1 stars
11
Overall Review of Masonic Care Community
caveat5 reviews mention this
Care staffing and oversight concerns
Several residents describe understaffing and lapses in care oversight.
A recurring concern in the reviews is not having enough help, with families describing neglected care and infections. Residents and visitors also mention medication-related problems and limited medical coverage at times. One review describes night coverage gaps and inadequate medication staff-to-household ratios, while another says repeated complaints did not lead to change. The negative experiences are mixed with praise in other reviews, so family expectations seem to vary widely based on unit and day-to-day staffing.
caveat2 reviews mention this
Medical attention feels uneven
Reviews point to inconsistent access to medical decision-making.
Some reviewers are satisfied with doctors and care coordination, including mentions of a strong doctor presence. Others describe limited medical care, including difficulty reaching physicians during certain hours and needing virtual decision-making after a set time. When medication is discussed, one review says it was not always available due to pharmacy issues. Together, the feedback suggests medical support may depend on timing and circumstances.
Two reviews mention meals as a clear positive, including satisfaction with variety and portions. One family says food is prepared on-site and that staff will help feed residents who struggle with eating. Another describes enjoying the meals in assisted living and notes regular activities alongside dining. At minimum, reviews suggest dining support and meal quality are dependable for some residents.
common2 reviews mention this
Activities and outings are mentioned
The community offers activities and some resident outings.
One review describes entertainment coming in, resident puzzles and games, and planned outings like going by bus to locations and attending a day camp with boxed lunches. Another review says activities felt limited, especially at times when residents were not able to participate. Taken together, the reviews suggest activities exist, but what residents experience can vary with health and unit routines.
common4 reviews mention this
Grounds and cleanliness stand out
Many visitors comment on the appearance and cleanliness.
Several reviews describe the campus as attractive, including landscaped areas and a pleasant view from rooms. Families also mention good cleanliness. However, one visitor complaint is strictly about grounds upkeep during snow and difficulty getting access when no one was available. Overall, the positive impressions of the property and cleanliness appear more common than the upkeep complaints.
common16 reviews mention this
Caregivers are described as kind
Many reviews credit thoughtful, respectful caregivers for residents’ well-being.
A large share of the reviews explicitly praise caregivers for being caring, compassionate, professional, and attentive to residents’ comfort. Families describe feeling confident that loved ones were safe and well taken care of, and one review highlights caregivers’ gentleness and respect during day-to-day needs. At the same time, other reviews include serious complaints about neglect and poor staff response. Together, the feedback suggests care quality may vary by shift, unit, or staffing levels.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Masonic Care Community is located at 2150 Bleecker Street, Utica, NY 13501 in Oneida County, New York
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Assisted living costs often exceed Social Security benefits, necessitating a combination of funding sources like state aid and Medicaid. Understanding the interaction between Social Security programs and available financial support is essential for affording such care.
The VA Aid and Attendance benefit provides financial support to veterans needing assistance with daily living due to medical conditions or disabilities, augmenting standard VA pensions for services like in-home care. Eligibility is based on service duration, wartime status, income, and medical needs, with a detailed application process required to access funds for caregiving and home modifications.
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96 resident community capacity
Assisted Living
Independent Living
Respite Care
Skilled Nursing Facility
Air-conditioning
Beauty salon
Cable or satellite TV
Computer center
Dining room
Fitness room
Fully furnished
Gaming room
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Private bathrooms
Restaurant-style dining
Small library
Telephone
Wellness center
Wi-Fi/high-speed internet available
Community operated transportation
12-16 hour nursing
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Concierge services
Planned day trips
Broad care options (Independent Living, Assisted Living, Memory Care, Skilled Nursing) with private accommodations and generally lower costs than county/state averages.
Social Security Benefits and Assisted Living: Navigating Options Across the U.S.
An Extensive Exploration of the VA Aid and Attendance Benefit
Senior Transition Services: Understanding Their Role, Cost, and Importance