Home Instead - Rochester, NY is a senior community in Rochester, NY.
Information last verified:
97 Canal Landing Blvd Suite 9, Rochester, NY 14626
For more information about senior living options: (866) 208-4318
4.8 from 62 reviews
5 stars
55
4 stars
3
3 stars
2
2 stars
0
1 stars
2
Overall Review of Home Instead - Rochester, NY
common28 reviews mention this
Caregivers are compassionate and dependable
Residents and families consistently describe caregivers who are compassionate, professional, and dependable.
Many reviews focus on the aides and companions showing up reliably and treating loved ones with care. Several families describe caregivers who keep someone engaged and comfortable at home, including assistance with daily routines and companionship. A few reviewers also mention the office team being responsive to changes, but the day-to-day experience most often centers on the caregivers themselves.
differentiator6 reviews mention this
Care is flexible around changing needs
Residents and families describe a setup that can adapt when needs change.
Several reviews mention the agency adjusting care quickly, including accommodating scheduling needs and handling changing circumstances. A reviewer describing Alzheimer’s care also notes flexibility with last-minute changes, and another describes help during a transition after moving someone home. One positive review credits a manager’s in-home assessment and follow-up introductions as part of how services get arranged efficiently.
differentiator5 reviews mention this
Communication through online care logs
Families describe useful updates and visibility into what happens each day.
Multiple reviews highlight staying informed through caregiver updates and online access to messages or care logs. Families describe being able to see what aides did during the day and discuss concerns with management. Reviews also connect that visibility to peace of mind when a family member can’t be present in person.
common5 reviews mention this
Support for dementia and Alzheimer’s
Some families specifically describe help for dementia and Alzheimer’s needs at home.
Several reviews mention Alzheimer’s or dementia, describing caregivers and office staff as supportive as needs evolve. One family describes companionship and care that helped keep a loved one active and occupied, including during a period when being at home mattered. Another reviewer notes being satisfied with care for a parent dealing with dementia-related needs, along with responsive oversight from the agency.
caveat2 reviews mention this
Mixed experiences with reliability
A small number of reviews raise concerns about unprofessional conduct and service breakdowns.
Not every review is positive. One reviewer describes a breakdown during a time-sensitive situation that left their family member without care, along with frustration around refunds. Another notes dissatisfaction with training and caregiver qualifications, saying they did not feel the care delivered matched what was represented.
common1 reviews mention this
Nearby errands and services
The area includes familiar everyday destinations within about a mile.
Nearby listings include grocery and pharmacy options, plus casual dining, which can help make regular errands easier for residents and families. Examples include Wegmans and major fast-food and coffee stops in the immediate area, with additional medical and retail options farther out.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Transportation
Greater Rochester International (6 miles away)
Nearby Places of Interest
Pharmacies
Wegmans (0.1 miles)
Target Pharmacy (0.7 miles)
Pharmacy - Unity Hospital (1.2 miles)
Park Ridge Apothecary (1.3 miles)
CVS Pharmacy (2 miles)
Top's Markets (2.3 miles)
Walgreens (2.4 miles)
Restaurants
Wendy's (0.2 miles)
Critic's On The Mall (0.5 miles)
McDonald's (0.7 miles)
Blue Ridge Grill (0.8 miles)
Chick-Fil-A (1 miles)
Brook House (1.2 miles)
McDonald's (1.3 miles)
Cafes
New Roots Coffee House (0.4 miles)
Oriens Cafe (1 miles)
Tim Hortons (3.1 miles)
Starbucks (5.4 miles)
Tim Hortons (5.6 miles)
1872 Cafe (5.6 miles)
Java's Cafe (6.3 miles)
Places of Worship
Greece Baptist Church (0.5 miles)
Hope Lutheran Church (1.5 miles)
St Lawrence Church (1.9 miles)
St John the Evangelist Religious Shop (5.2 miles)
Hospitals
Unity Perinatal Medicine (1.2 miles)
Physicians
Unity Hospital (1.2 miles)
WorkReady - Unity Hospital (1.3 miles)
Greece Dermatological Associates (1.5 miles)
Westside Allergy Care (2 miles)
University of Rochester Orthopedics and Rehabilitation (2 miles)
Canalside Family Medicine (2 miles)
Greater Rochester Internal Medicine (2.2 miles)
Parks
Basil A. Marella Park (2.5 miles)
Seneca Park (4.5 miles)
Bristol Play Area (5.3 miles)
Ontario Beach Park (5.9 miles)
Martin Luther King Jr Memorial Park at Manhattan Square (6.4 miles)
Transportation
Amtrak (5.8 miles)
CSX Tracks (5.8 miles)
Greater Rochester International Airport (ROC) (6 miles)
Fecal incontinence, prevalent among older adults, arises from factors like weakened pelvic muscles and nerve damage, significantly affecting well-being and social interactions. Diagnosis involves clinical evaluation and tests to inform tailored treatments, while caregivers and preventive measures can aid in managing the condition effectively.
Anticipatory grief is an emotional response to the impending loss of a loved one, characterized by complex emotions such as sadness and anger, and involves navigating stages similar to those identified by Kübler-Ross. Coping strategies are vital for managing this process, emphasizing compassionate communication, self-care, and support groups while recognizing the cultural influences on grieving.
Adult day care programs offer essential support and activities for older adults, yet many hesitate to participate due to concerns about independence and stigma. To alleviate these apprehensions, families should facilitate open discussions, explore financial resources, suggest trial visits, and collaborate with healthcare providers to highlight the benefits of such services for both the participants and their caregivers.
Home Instead - Rochester, NY photos
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Greater Rochester International (6 miles away)
Friendly, attentive staff in a clean, welcoming community with engaging activities and strong dining.
Fecal Incontinence in Older Adults: A Comprehensive Guide
Recognizing the Journey: Understanding and Navigating Anticipatory Grief
Encouraging Participation in Adult Day Care: A Guide to Supporting a Hesitant Parent