Right At Home Nassau Suffolk in Plainview, NY

Pros

• Right at Home's service has consistently been professional, reliable, and responsive.
• The care provided is top notch, with medical professionals and social workers on staff to assist as needed.
• The team at Right at Home answers all questions and staffs caregivers who meet all needs and expectations.
• Right at Home is attentive, caring, and has quality aides who work well with clients and their families.
• Families feel peace of mind knowing their loved one is safe and well cared for, thanks to Right at Home's attentive care.
• The owners and staff are responsive, professional, and easy to work with.
• The caregivers are wonderful, compassionate, and become trusted partners to families.
• Right at Home is a lifesaver for the elderly and their families; the aides are caring and enjoy their work.
• The office staff are accommodating and a pleasure to deal with, and communication is excellent.

Cons

• The owner is disgusting, does not know how to talk with people, and would never recommend this place to anyone.
• Gregg Balbera, Owner of Right at Home, is a very poor and unaccommodating businessman.
• The majority of the caregivers experienced are poorly trained and irresponsible.
• The website is all fluff for PR and falsely depicting the agency; there is nothing exemplary about the caregivers.
• Too many upsetting experiences to list; "Professional" staff is only professional at being very unprofessional.
• The agency fails to check in with the family or aides to ensure a positive experience.

Review

Right At Home Nassau Suffolk in Plainview is best suited for families who want a hands-on, home-based care option with reliable caregivers, clinical oversight, and a local office that can coordinate complex needs. The program shines when a loved one must stay at home but still receive medical-oriented support, daily living assistance, and sustained companionship. It is particularly well-mitted to dementia or memory-care scenarios where continuity matters: a small team of seasoned aides, backed by an RN for care planning and adjustments, can deliver steady, familiar support over months or years. For families seeking a practical, at-home solution with frequent touchpoints and direct access to the leadership and care team, this agency stands out as a strong fit.

Conversely, those who truly want a tightly regulated, facility-like environment may want to explore alternatives. If the goal is a fully contained, campus setting with constant onsite supervision and a uniform experience across all shifts, a traditional assisted living community could be a better match. Similarly, if unwavering, zero-change caregiver continuity is non-negotiable, or if a hands-off owner or management style is a deal-breaker, it's worth comparing other providers or agencies. In short, this option asks for flexibility and trust in a local leadership approach rather than a strictly corporate, impersonal framework.

The most compelling pros - professionalism, responsiveness, and caregiver continuity - often offset the main drawbacks. Families repeatedly praise the agency's ability to staff quickly when gaps appear, maintain open lines of communication, and deploy capable aides who work well with loved ones. The presence of social workers and medical professionals on staff provides real validation that care plans stay medically grounded, not merely performative. In many reviews, the office team is described as reliable and reachable, and when a caregiver change is needed, replacements are arranged without destroying the sense of continuity. This level of responsive, adaptable support is a meaningful return on investment for families navigating complex care needs.

Yet, several reviews flag a caution: at times, concerns revolve around the owner's hands-on, very direct approach and occasional scheduling hiccups or caregiver turnover. Those risks do not erase the strengths, but they do matter. The best defense is proactive planning: insist on a named care coordinator, request written schedules and backup coverage, and set expectations early about communication cadence and escalation. The RN-led component is a real asset here, because it creates a formal care plan that can be adjusted as needs shift, reducing the likelihood that small gaps become large problems. When these guardrails are in place, the favorable experiences cited by families tend to hold steady.

For families taking the next step, approach this decision with clear asks and documentation. Schedule a candid conversation with the owner, Gregg, and request a formal care plan developed by the RN, including memory-care strategies and daily routines. Demand a dedicated coordinator and a tangible backup plan for shift changes. Verify references from families with similar needs, and request introductions to long-tenured caregivers who will be part of the core team. Ensure the plan includes 24/7 coverage if overnight or around-the-clock assistance is needed, and confirm how quickly replacements can be deployed when a caregiver is unavailable. These steps transform a hopeful option into a reliably managed arrangement.

Overall, Right At Home Nassau Suffolk offers substantial value for families seeking a practical, home-centered care model with clinical support and meaningful caregiver continuity. The agency's strengths - responsive communication, trained and compassionate aides, and the ability to mobilize staff when urgency arises - deliver real peace of mind for loved ones who require ongoing assistance while remaining at home. The caveats are not trivial, but they are manageable with explicit expectations, careful scheduling, and a clear care-management structure. For those prioritizing a home-based, person-centered approach with accessible leadership and steady caregiver relationships, this agency should be high on the shortlist; for those wanting a more impersonal, facility-driven experience or absolute uniformity, alternatives deserve consideration.

This area of Plainview, New York offers a convenient and diverse range of amenities for seniors considering living in the area. With multiple pharmacies such as CVS and Walgreens nearby, access to medication and health supplies is easily accessible. There are also several cafes, including Panera Bread and Starbucks, for socializing and enjoying a cup of coffee. In terms of healthcare, there are various physician offices within a few miles radius, providing options for medical care. For recreation and relaxation, there are parks like Tad Lane Park and Bethpage State Park nearby. Additionally, transportation options such as the LIRR stations in Bethpage and Hicksville make it easy to travel within the area or to other parts of Long Island. For entertainment, there are theaters like AMC DINE-IN Levittown 1 and restaurants like Zorn's of Bethpage within a short driving distance. Moreover, for spiritual needs, there are places of worship such as the New Hope Institutional Baptist Church and Merrick Jewish Center in the vicinity.Overall, this area provides a well-rounded environment with ample resources to support senior living comfortably.

Pharmacies

• CVS Pharmacy (0.8 miles)
• CVS Pharmacy (0.9 miles)
• Walgreens (1.1 miles)
• Walgreens (1.8 miles)
• King Kullen (2 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (2.3 miles)

Cafes

• Panera Bread (1 miles)
• Starbucks (1.1 miles)
• Mongo's Coffee (2.7 miles)
• Starbucks (2.8 miles)
• Starbucks (3.2 miles)
• Starbucks (4.2 miles)
• Starbucks (4.5 miles)

Physicians

• Central Nassau Guidance (1.3 miles)
• Caring Pediatric Associates (3 miles)
• Plainview Medical Group PC (3.8 miles)
• ENT and Allergy Associates -Melville (3.9 miles)
• Di Giovanna Family Care Center (4.5 miles)
• Maxine S. Postal Clinic (7 miles)
• Dr Pillitieri (8.1 miles)

Parks

• Tad Lane Park (1.6 miles)
• Bethpage State Park (2.7 miles)
• Eisenhower Park (5.3 miles)

Transportation

• LIRR - Bethpage Station (2.1 miles)
• LIRR - Hicksville Station (2.2 miles)
• Lirr - Farmingdale Station (3.5 miles)
• LIRR - Syosset Station (3.6 miles)
• Atlantic Aviation (5.2 miles)
• LIRR - Westbury Station (5.4 miles)
• Massapequa Train Station (6.7 miles)

Theaters

• AMC DINE-IN Levittown 1 (3.2 miles)
• Regal Westbury Imax & RPX (3.7 miles)
• Regal Ua Farmingdale (4.5 miles)
• AMC Roosevelt Field 8 (7.1 miles)

Restaurants

• Zorn's of Bethpage (3.2 miles)
• Gossip Bar & Restaurant (3.4 miles)
• McDonald's (3.7 miles)
• Chick-Fil-A (3.8 miles)
• PDQ 351 (4.5 miles)
• McDonald's (4.5 miles)
• Houlihan's (4.6 miles)

Hospitals

• Nassau University Medical Center (4.8 miles)

Places of Worship

• New Hope Institutional Baptist Church (6.5 miles)
• Community Church of East Williston (7.9 miles)
• Merrick Jewish Center (8.3 miles)