Interim Health Care - Saratoga

Pros

• CenterWell Home Health Care is a wonderful company that puts patients first.
• The staff is caring, kind, and compassionate about patients' health and well-being.
• Scheduling is easy and flexible with accommodating appointments.
• Therapists Karlee and Stephanie are highly praised for helping through the physical therapy phase of recovery.
• Tony the Physical Therapist helps with walking and balance and is thoughtful and thorough.
• The CenterWell team is friendly, knowledgeable, and reassuring to family members.
• The entire staff is professional, compassionate, and thorough.
• Patients recover well thanks to the team's expertise, encouragement, and care.
• Nurses and physical therapists are attentive and take their time with patients.
• The care provided is life-changing, with kindness and commitment that brighten patients' days.
• Mike, the physical therapist, is caring, knowledgeable, patient, and has a supportive sense of humor.
• Marci and Athena are kind, caring, highly knowledgeable professionals who motivate and support patients.
• The PT and OT staff are caring, consistent, and professional.
• Nurse Heather is helpful, cheerful, and punctual; Mike helps patients regain independence like stairs and walking.
• CenterWell is praised for excellent communication and reliable, accommodating service.

Cons

• The reviewer believed they had 14 visits but only received 6.
• The reviewer was not happy overall with occupational therapy, noting that no stretching was done and that physical therapy made inappropriate comments.

Review

CenterWell Home Health Care is consistently described by patients and families as a patient-first organization that truly puts health and well-being at the center of every visit. Across the many reviews, the common thread is a team that feels accessible, compassionate, and easy to work with. Families repeatedly note how flexible scheduling and clear communication make the care experience smoother, especially during recovery at home. The overarching tone is one of gratitude and trust: many reviewers say they would highly recommend CenterWell to others seeking compassionate in-home care.

A standout theme across the feedback is the impact of the therapists and nurses on recovery and daily function. Several patients specifically applaud the effectiveness of individual therapists, noting tangible progress during the rehabilitation process. For example, Karlee and Stephanie are praised for guiding the patient through the physical therapy phase with evident care and expertise. Tony, described as thoughtful and thorough, focused on walking and balance, taking time to understand the patient's issue, and offering a regimen of stretches and exercises tailored to her needs. The sentiment "he really took the time" captures the appreciation many feel when a clinician treats recovery as a collaborative, patient-centered journey. The benefits aren't limited to one provider; Mike, a physical therapist, is singled out for his knowledge, professionalism, and a sense of humor that helps patients push through difficult moments. His approach - practical exercises demonstrated in person and encouragement to stay consistent - has left a lasting impression on those he treats.

Care and compassion extend beyond the therapy room to the broader Home Health team. Patients describe a kind and compassionate professional staff whose knowledge and encouragement repeatedly empower recovery. One reviewer notes that CenterWell's staff provided not only medical support but also emotional reassurance, making the day brighter even as health challenges persisted. The care is frequently framed as "life-changing" for both patients and their caregivers, with many family members expressing that CenterWell offers peace of mind in a world where such dependable, empathetic care can be scarce. This sense of enduring support is echoed in statements about parents and loved ones being treated with dignity, respect, and without rushing through appointments.

Communication and reliability emerge as another strong cornerstone of the CenterWell experience. Reviewers frequently cite good communication, smooth scheduling, and accommodations that align with patients' routines and needs. The ability to arrange appointments that fit a patient's schedule and the staff's responsiveness are repeatedly highlighted as a key differentiator. In one heartfelt note, the family thanks the team for being kind and caring when many people are needed most, underscoring how important reliable, open lines of communication are to both patients and their families.

The sensory of gratitude extends to individual stories of recovery that illustrate meaningful gains in mobility and independence. Several accounts describe progress in stair climbing, improved walking and balance, and the ability to resume activities that had become challenging during illness or after surgery. Marci, a physical therapy provider, is celebrated for helping a patient regain the ability to navigate stairs and regain independence with daily tasks. Athena is praised for professionalism and kindness, and Darren is mentioned alongside her as a dependable presence in the home. Christine and Holly, another pair of therapists, are noted for offering practical tips and exercises that helped rebuild strength and confidence. Collectively, these clinicians are described as consistently kind, knowledgeable, and dedicated to helping patients reclaim autonomy.

Caregivers and patients alike speak of CenterWell as a partner in daily life, not just a clinical service. A caregiver notes that the nurses and therapists provide more than medical guidance; they offer emotional support that helps families cope with aging and health concerns. The "peace of mind" described by family members reflects a holistic approach to home health - one that addresses physical recovery, emotional well-being, and practical day-to-day living. When a patient regains the ability to perform tasks, regain stamina, and return to a more normal lifestyle, the appreciation for CenterWell's comprehensiveness and consistency is clear.

Despite the overwhelmingly positive feedback, a few comments point to opportunities for improvement. One reviewer notes a discrepancy between expected and received services, stating they were under the impression they would receive 14 visits but ultimately had only six. Another reviewer expresses dissatisfaction with the occupational therapy portion, noting a lack of stretching as part of the therapy. These points highlight that while the overall experience is highly favorable, attention to administrative accuracy and the consistency of certain therapy components remains important. They serve as constructive reminders that - even in a largely acclaimed program - closer alignment between patient expectations and service delivery can further enhance satisfaction.

In sum, CenterWell Home Health Care appears to be a trusted partner for families navigating recovery at home. The patient-first philosophy emerges in every thread of the reviews: compassionate clinicians who listen, explain, and tailor exercises to individual needs; a support network that feels emotionally supportive as well as medically competent; and a practical commitment to flexible scheduling and clear communication. The most resonant message is one of gratitude - patients and their families consistently describe CenterWell as knowing, caring, and effective in helping people recover, regain independence, and maintain dignity during their health journeys.

Located in Ballston Lake, New York, this area offers a variety of amenities that cater to seniors looking for a comfortable and convenient lifestyle. With a range of dining options including Classic Crust Pizza Bar and Delmonico's Italian Steakhouse, you can enjoy delicious meals without having to travel far. Nearby physicians such as Simmons, Richard The Child Neurology Group and Clifton Park Urgent Care provide accessible healthcare services. Pharmacies like CVS Pharmacy and Walgreens are also conveniently located for prescription needs. For leisure activities, there are cafes like Starbucks and parks such as Clifton Gardens Park within a short distance. In case of emergencies, hospitals like Sunnyview Rehabilitation Hospital and Ellis Hospital are easily accessible. With reliable transportation options like the Schenectady Amtrak Station nearby, this area in Ballston Lake offers convenience and comfort for senior living.

Restaurants

• Classic Crust Pizza Bar (1.6 miles)
• Ravenswood (2.6 miles)
• Peddlers Bistro (2.7 miles)
• McDonald's (2.8 miles)
• Venezia Pizza & Pasta (2.8 miles)
• Delmonico's Italian Steakhouse (3 miles)
• Chili's Grill & Bar (3 miles)

Physicians

• Simmons, Richard The Child Neurology Group (2 miles)
• Community Care Physicians (2 miles)
• Clifton Park Advanced Imaging (2.5 miles)
• Marin Josephina (2.6 miles)
• St Peter's Health Partners (2.7 miles)
• Clifton Park Urgent Care (2.7 miles)
• Boscov's Optical (3.3 miles)

Pharmacies

• CVS Pharmacy (2.7 miles)
• Walgreens (2.8 miles)
• Fp Wellness (3.3 miles)
• CVS Pharmacy (4.8 miles)
• CVS Pharmacy (5.3 miles)
• Rite Aid (5.4 miles)
• CVS Pharmacy (6 miles)

Cafes

• Starbucks (3 miles)
• Uncommon Grounds (3.1 miles)
• Mocha Lisa's Caffe (3.1 miles)
• Panera Bread (7.4 miles)
• Villa Italia (10 miles)
• Starbucks (10.3 miles)

Places of Worship

• St Edward's Church (3.1 miles)

Parks

• Clifton Gardens Park (3.8 miles)
• Shenantaha Creek Park (4.6 miles)
• Indian Meadows Park (7.5 miles)
• Colonie Town Park (7.8 miles)
• Collins Park (10.2 miles)

Hospitals

• Good Shepherd Retirement Center (5.5 miles)
• Sunnyview Rehabilitation Hospital (8.4 miles)
• Ellis Hospital (8.5 miles)
• Bellevue Woman's Care Center (8.8 miles)

Transportation

• Schenectady Amtrak Station (9.8 miles)