Eastern New Mexico Medical Ctr

Pros

• The radiology department was efficient and professional.
• The patient received exceptional care during an outpatient procedure at ENMMC.
• Hospital personnel, including the MD and the anesthesiologist, provided professional medical care with a genuine human touch.
• The staff were friendly, caring, and consistently on top of everything.
• The care team demonstrated kindness and compassion toward the patient.
• The check-in to discharge process featured excellent customer service from every employee.
• The angiogram was quick, and the recovery was easier than expected.
• The nurses were wonderful, kind, and attentive, with Nurse Kristi singled out for extraordinary care.
• The radiology visit was pleasant, and the nurse was very nice.
• The overall experience was pleasant, with professional and compassionate staff.
• Nurse Jeffy Purcell listened to the patient and placed the IV on the first attempt.

Cons

• The billing desk kept trying to charge the patient $750 for blood work that was covered by insurance.
• The weekend was described as the worst experience of their life at the hospital.
• The facility was filthy and in terrible disrepair.
• Dr. Adajar was unprofessional and behaved inappropriately, belittling the patient and dismissing edema concerns.
• The patient waited for hours in hard chairs without any pain medication or proper monitoring.
• Discharge staff failed to provide the boot and crutches and did not realize they were needed.
• The scheduler was criticized as incompetent and should retire.

Review

The collection of patient reviews paints a picture of a hospital that many people experience as capable, caring, and professional in its core operations, with radiology repeatedly highlighted for efficiency and competence. One reviewer called the radiology department "efficient and professional," and another praised the overall care as the kind of help you could ask for, even framing the experience as the definition of top-tier treatment with a striking rating of 10000/10. Taken together, these comments suggest that diagnostic services and the people who support them often leave patients feeling heard, respected, and confident in the medical guidance they receive.

Several accounts emphasize exceptional bedside care in the hospital's outpatient and procedural settings. A reviewer described an exceptional experience during an outpatient procedure at ENMMC, noting that all hospital personnel, including the M.D. and especially the Anesthesiologist, provided professional medical care coupled with a genuine human touch that positively affected well-being. Another message extended gratitude to the hospital staff, saying they offered "professional care, coupled with a genuine human touch," and thanked ENMMC for a positive encounter. The sentiment runs through multiple notes: from the ER to the recovery room, patients repeatedly witness attentive, empathetic, and well-coordinated care that leaves them feeling protected and cared for during vulnerable moments.

Nurses and frontline staff are singled out repeatedly for kindness, attentiveness, and compassion. Several messages celebrate individual caregivers - describing nurses as friendly, patient, and effective. A few entries name specific staff members who stood out for their care, such as a nurse described as extraordinarily kind and attentive, and another who saved the day during a difficult IV experience. The L&D nurses are singled out as particularly competent, and one patient emphasized that the entire team's care made a meaningful difference during a major life event. The overarching theme is that, when the care team is at their best, patients feel nurtured and supported throughout the hospital experience.

Yet the reviews also present serious concerns that contrast with the positive tributes. One family recounts a frightening lapse in care for a child with a broken foot: a prolonged wait, an underwhelming response to pain, no wheelchair provided, and an eventual discharge without the appropriate boot or crutches. The reviewer described waiting in a back room while their child endured significant pain, with the doctor's follow-up seeming abrupt and disconnected from the earlier guidance. The overall experience is portrayed as the worst the reviewer has encountered at the hospital, highlighting that even a facility capable of strong clinical outcomes can fall short on timely comfort, adequate positioning, and clear discharge instructions when it matters most.

Billing and administrative friction also appears as a recurring source of frustration. One patient reports that the billing desk continues to attempt a charge of $750 for blood work that should be covered by insurance, and the patient repeatedly explains that the service is included in their plan. This friction between clinical care and financial paperwork underscores a common hospital experience: even when medical care is solid, confusion and frustration around billing can sour the overall impression. The sentiment is not limited to a single encounter but rather indicates a broader need for clearer communication and alignment between insurance coverage and hospital billing practices.

There are also pointed critiques of individual physicians, which add a layer of complexity to the overall view. A patient described Dr. Adajar as unprofessional, repeatedly belittling the patient and engaging in conduct that the reviewer found troubling and inappropriate. The account details a tense exchange involving questions about edema and heart-related issues, with the doctor allegedly dismissing a second opinion and even suggesting the patient seek another provider. The reviewer calls for accountability, referencing the possibility of licensure review and random drug testing as part of an ethical standard. While this is a single, strongly negative account, it underscores the important reality that physician behavior profoundly shapes how safe and respected patients feel, even when other aspects of the care experience are strong.

Other reviews balance the narrative with scenes of empathy, speed, and supportive interaction in the ER. One patient recounted arriving in terrible pain and being treated with care, empathy, and timely communication, noting that even after several hours the staff remained attentive and thorough about medication lists, allergies, and safety precautions. The praise extends to the attending PA, whose consideration and humor helped ease anxiety - describing the team as compassionate and genuine in their concern. Such experiences reinforce the idea that where staff are able to connect with patients on a human level, the hospital can transform an initially painful or frightening episode into a manageable, reassuring process.

In some passages, the human touch is celebrated in a broader sense: from "very nice staff" to explicit gratitude for particular individuals who made the experience meaningful. Some reviewers emphasize a consistently positive dynamic - Yolanda's warmth, the overall excellent service from entrance to discharge, and the sense that a patient would choose ENMMC again and again. Other accounts foreground the success and reassurance of specific procedures, such as angiography and pre- and post-operative care, with patients noting that the care team created an atmosphere of trust and reassurance throughout the surgical journey.

Finally, there is a cautious appreciation for the hospital's strengths while acknowledging its imperfections: compassionate, capable staff in many departments are praised for their professionalism, empathy, and efficiency, but issues such as facility cleanliness, maintenance, and overall environment receive ambivalent feedback. A reviewer described the care as exemplary even as they lamented that the facility itself was dirty and in disrepair, highlighting a tension between the quality of medical attention and the condition of the physical plant. Taken as a whole, the reviews sketch a complex portrait: ENMMC is capable of delivering outstanding clinical care and heartfelt human connection in many cases, but it also faces recurring challenges in billing clarity, timely pain management in urgent pediatric care, staff conduct concerns, and facility upkeep. The net impression is one of a hospital that frequently earns praise for its people and procedures while still needing improvements in administrative coordination and the patient environment to ensure consistently excellent experiences for every patient.

Located in the heart of Roswell, New Mexico, this area boasts a variety of amenities that cater to senior living needs. With a Cancer Treatment Center, Independent Physicians, and Allergy & Asthma Associates nearby, residents have access to top-notch medical care. The Eastern New Mexico Medical Center is within walking distance for added convenience. In terms of dining options, Golden Corral and IHOP offer delicious meals just a short distance away. Places of worship such as Assumption Catholic Church and Bethel Baptist Church provide spiritual nourishment for those seeking a sense of community. Transportation services like Sunshine Cab Co. are easily accessible for getting around town. Additionally, beautiful parks like Cielo Grande Park offer opportunities for outdoor recreation. Overall, this area provides a well-rounded and convenient environment for seniors looking to settle down in Roswell.

Physicians

• Cancer Treatment Center at ENMMC (0 miles)
• Kymera Independent Physicians (0 miles)
• Chechani Vijay MD (0.1 miles)
• New Mexico Prosthetic-Orthotic Center (0.1 miles)
• Martinez Reynaldo RMD (0.1 miles)
• Allergy & Asthma Associates (0.1 miles)
• Eastern New Mexico Medical Ctr Fmly Prctce Rsdncy Center (0.1 miles)

Hospitals

• Eastern New Mexico Medical Center (0 miles)

Restaurants

• Zen Asian Diner (0.3 miles)
• Golden Corral (0.3 miles)
• IHOP (0.4 miles)
• Applebee's (0.4 miles)
• China King Super Buffet (0.5 miles)
• Whataburger (0.5 miles)
• Subway (0.6 miles)

Places of Worship

• Assumption Catholic Church (0.3 miles)
• St Mark's Evangelical Lutheran Church Elca (0.6 miles)
• Bethel Baptist Church (0.8 miles)
• Trinity Apostolic Faith Church (0.8 miles)
• New Covenant Fellowship Church of God (0.9 miles)
• Knights Of Columbus (1.1 miles)
• Roswell Baptist Temple (1.3 miles)

Cafes

• Very Berry Yogurt Bar (0.8 miles)
• Starbucks (1.2 miles)
• Zero Degrees (1.8 miles)
• Stellar Coffee Co. (2 miles)
• Laura's Cafe (2.2 miles)

Transportation

• Sunshine Cab Co. (1.3 miles)
• U-Haul Neighborhood Dealer (2.2 miles)

Parks

• Cielo Grande Park (1.5 miles)
• Altrusa Park (2.6 miles)

Pharmacies

• Medicine Shoppe (2.9 miles)
• Albertsons Market Pharmacy (3 miles)
• Walgreens (3.1 miles)