Grants Good Samaritan Ctr

Pros

• The staff at Good Samaritan of Grants are caring and very knowledgeable.
• They treat their residents like family with much love and dignity.
• The new administrator is very caring and understanding of all his staff.
• Good Sam is wonderful.
• There is new administration with a growing, caring staff.

Cons

• The facility is described as a joke and fails to meet basic care standards.
• The staff did not provide the care they are paid for, contributing to a resident's death.
• The administration is poorly managed, with significant understaffing and neglectful care.
• The on-call staff are disrespectful, often refusing to identify themselves and hanging up on callers.
• The facility is vastly understaffed for its patient load, resulting in abusive and neglectful care.
• Residents have been left untreated and unattended, sometimes deteriorating as a result.
• The overall experience is described as awful and neglectful by family members.

Review

Good Samaritan of Grants has drawn a wide and volatile spectrum of opinions from families and visitors, with stories that range from sharply critical to warmly supportive. On one end, several reviewers allege severe care problems, mismanagement, and outright neglect, while others sing praises about new leadership, improved staffing, and a culture of care. The contrast is striking and reflective of an institution that seems to be in a period of transition and fluctuation, with experiences very much dependent on who is on duty and which shift a family encounters.

A cluster of reviews centers on grave concerns about care quality and responsiveness. One account describes a family member who was admitted from a doctor's order, who did not receive the care required for a patient in need, culminating in the family member's death. In this narrative, communication is also a problem: a phone call seeking information about the patient's well-being was met with disrespect from an employee who refused to provide her name and only offered a curt "GOOD DAY." The reviewer stresses that such interactions reflect a broader pattern of understaffing and neglect, and they urge others not to leave loved ones in the facility. The accusation of understaffing is strengthened by language that the facility is "vastly understaffed for the number of patients" and that the level of care borders on abusive and neglectful.

Other posts amplify these concerns with more specific, day-to-day frustrations. Several reviewers describe being hung up on during calls, with one person noting they had been calling since 9 a.m. in an attempt to check on their father's condition. There are also troubling anecdotes about observed behavior: a claim that nurses were seen "just hanging out behind the desk" rather than tending to patients, and a parent's account of a grandmother who was left in a corner facing a wall, unable to speak, and not being cared for or changed despite reporting the situation. When this was followed by an immediate complaint, the account notes that nothing was done to address the neglect. Taken together, these posts paint a picture of inconsistent care and insufficient oversight, at least in certain moments and departments.

Against this grain of criticism, other voices offer a markedly different experience, pointing to a reorganization and renewed commitment to residents. A number of supporters emphasize "out with the old, in with the new" and describe a new administrator who is "very caring and understanding of all his staff." They praise the presence of new staff who are "very certified and caring," highlighting open communication, teamwork, and a culture where staff listen and work together across departments. These reviewers use positive language like "hard workers," "great team," and even phrases such as "moving forward" to describe perceived improvements in management and staffing, as well as a renewed focus on resident well-being.

Further endorsements concentrate on the compassionate nature of the staff and the family-like atmosphere that some families feel during their visits. One account simply states that the staff are "caring and very knowledgeable," treating residents "like family with much love and dignity" and invoking blessings on their mission. Another emphasizes the sense of family and ongoing growth under new administration, using phrases like "like family," "new administration," and "caring staff" to convey confidence in the facility's direction. A separate positive note asserts that the staff are "caring," "knowledgeable," and that the residents are treated with love and dignity.

Taken as a whole, the collection of voices reveals a facility in flux, where experiences diverge sharply depending on time, location, and leadership presence on any given day. Some residents' families feel the care is plagued by understaffing and neglect, including distressing incidents they witnessed or heard about and troubling interactions with staff. Others describe proactive leadership, refreshed staffing, better communication, and a nurturing, family-like environment that makes them believe the facility has turned a corner. The repeated theme of "out with the old, in with the new" signals a belief among some that management changes are underway and bearing fruit, even as other reviewers insist that serious problems persist.

For readers and potential families considering Good Samaritan of Grants, these accounts underscore the importance of visiting the facility, observing current staffing patterns, and speaking directly with administrators and frontline staff. The testimonials reflect a facility navigating change, with some families reporting meaningful improvements and others continuing to experience or observe neglect and communication breakdowns. The reality on the ground appears to be a mix of cautionary experiences and hopeful progress, suggesting that ongoing evaluation is crucial for anyone weighing this facility for a loved one.

This part of Grants, New Mexico offers a convenient and accessible location with a variety of services within close proximity. From pharmacies like Smith's Food & Drug and restaurants such as Taco Village and La Ventana Steak House, to cafes like Peet's Coffee and Tea, there are plenty of options for dining and daily essentials. Additionally, there are several places of worship nearby for those seeking spiritual community. In terms of healthcare, there are physicians like Western New Mexico Medical Group and Foot & Ankle Specialists of New Mexico, as well as Cibola General Hospital for medical needs. With parks like Mount Taylor and the National Park Service providing opportunities for outdoor recreation, this area offers a combination of convenience and amenities that may be appealing for senior living.

Pharmacies

• Smith's Food & Drug (0.1 miles)
• Walgreens (2.4 miles)
• Walmart Pharmacy (2.7 miles)

Restaurants

• Taco Village (0.1 miles)
• Paleteria Lucas (0.2 miles)
• Taco Village (0.4 miles)
• La Ventana Steak House (1.2 miles)
• Huwaka Restaurant (16.9 miles)
• Dancing Eagle Casino (22.3 miles)
• Dancing Eagle Casino Restaurant (22.4 miles)

Cafes

• Peet's Coffee and Tea (0.1 miles)
• Perk Ranger Coffee House (0.2 miles)
• Whistle Stop Coffee Room & Cafe (0.5 miles)
• Coco Bean Cafe (1.1 miles)
• Pinon Tree Coffee Shop (16.9 miles)

Transportation

• U-Haul (0.2 miles)

Places of Worship

• C. B. Helping Hands Ministries (0.2 miles)
• Lighthouse Christian Center (0.4 miles)
• Mount Calvary Lutheran Church (0.4 miles)
• Church of Christ-Grants (0.6 miles)
• Cb Helping Hands Ministry (0.6 miles)
• Bible Baptist Church (0.7 miles)
• New Life Assembly of God (0.8 miles)

Physicians

• Western New Mexico Medical Group (0.3 miles)
• Foot & Ankle Specialists of New Mexico (0.4 miles)
• Hear on Earth (0.9 miles)

Parks

• Mount Taylor (0.3 miles)
• National Park Service (0.4 miles)
• Grants Recreation Department (0.8 miles)

Hospitals

• Cibola General Hospital (0.4 miles)