Always Caring Health Care Services, LLC

Pros

• The hospice service took the initiative to introduce the family to Always Caring for assistance with a Home Health Aide.
• They were proactive in submitting paperwork for Medicaid approval, showing an effort to facilitate support.
• The family was connected with a service that aimed to provide home health care, which is an important resource in times of need.
• The organization has a focus on providing caregivers, indicating they have a system in place for staffing Aides.

Cons

• The service experienced a week delay due to false claims about paperwork submission.
• They could not find a Home Health Aide who spoke English, despite it being a common language.
• They failed to accommodate a reasonable start time of 9:00 AM for the aide.
• The company showed a lack of care and responsiveness during a desperate situation.
• Their inability to communicate due to being occupied with payroll indicated poor customer service.
• The reviewer was unable to comment on the quality of the aides since none were provided.

Review

In the realm of healthcare services, particularly when it involves vulnerable populations like seniors, timely and efficient care is paramount. One such service, Always Caring, was recommended to a family needing assistance for their elderly mother-in-law who required a Home Health Aide. The expectation was that this arrangement would be made seamlessly through Medicaid, as promised by the hospice service that referred them to Always Caring. Unfortunately, what followed was a cascade of unfulfilled promises and a distressing lack of communication.

Initially, the family was informed that paperwork had been submitted to their insurance provider for approval. However, this turned out to be misleading. The family's trust in Always Caring quickly eroded as they discovered that no paperwork had been processed at all, resulting in an entire week delay before any services could even begin. This miscommunication not only caused frustration but also heightened an already stressful situation as the family faced urgent care needs without the necessary support.

Furthermore, once the paperwork issue was resolved—if it could be considered resolved—the company struggled to provide an aide who met basic requirements such as speaking English or being available to start work at 9:00 AM. For many families in need of home health assistance, the ability to communicate effectively with caregivers is not just beneficial; it is essential for ensuring proper care and understanding of individual needs. Likewise, starting work at a reasonable hour should be standard practice in any caregiving situation. Yet Always Caring seemed unable or unwilling to accommodate these fundamental requests.

This apparent disregard for both language proficiency and scheduling culminated in an impression that Always Caring lacked genuine concern for their clients’ unique circumstances. It felt as though the name "Always Caring" was a misnomer—a stark contrast to the service's actual performance and responsiveness. In desperate times when families seek help for their loved ones, encountering such uncaring attitudes can be devastating and demoralizing.

The level of customer service further exacerbated this disheartening experience. When attempts were made by family members to reach out for clarification or updates regarding their situation, they were met with excuses rather than solutions. A representative mentioned they were unable to assist because everyone in the office was busy with payroll duties—an astonishing statement that suggested systemic issues within the organization’s operations and priorities. It raises questions about how a company can claim dedication to caring while neglecting direct client interactions during critical moments.

Despite all these setbacks and frustrations regarding scheduling challenges and communication barriers, one aspect remained untapped: the quality of care provided by potential aides themselves could not be evaluated due to never having encountered one through this agency. The family's experience exemplifies significant concerns that affect many individuals seeking home health services—concerns that extend beyond mere inconvenience into deeper implications surrounding trustworthiness and reliability in caregiving agencies.

In conclusion, Always Caring's inability to deliver on its promises left an indelible mark on this family's journey through seeking support amid challenging circumstances. Their experiences reflect broader systemic issues prevalent in some healthcare agencies where operational failures lead directly to compromised patient care—raising serious questions about accountability and service integrity in industries wholly devoted to providing compassionate help for those most in need.

This area of West New York, New Jersey, offers convenient access to essential services for seniors, such as pharmacies with multiple options within a short distance. Nearby cafes provide opportunities for socializing and enjoying a cup of coffee. There are also several parks in the vicinity, offering green spaces for relaxation and outdoor activities. In terms of healthcare, there are reputable physicians and hospitals within a few miles from the area. The presence of theaters, restaurants, and transportation options further adds to the convenience and quality of life in this neighborhood. Overall, this part of West New York provides a well-rounded environment for senior living with easy access to amenities and services.

Pharmacies

• Walgreens (1.1 miles)
• Walgreens (1.1 miles)
• Walgreens (1.3 miles)
• Walmart Pharmacy (1.4 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.7 miles)
• CVS Pharmacy (1.8 miles)

Cafes

• Pier I Cafe (1.6 miles)
• Starbucks (2.4 miles)
• Matchaful (2.6 miles)
• Starbucks (2.8 miles)
• Ralph’s Café (2.9 miles)
• Kuppi Coffee Company (3.1 miles)
• Starbucks (3.2 miles)

Parks

• Hudson Greenery 59th Entrance (1.6 miles)
• Pier 84 (1.9 miles)
• Heckscher Playground (2.1 miles)
• Riverside Park (2.2 miles)
• Strawberry Fields (2.3 miles)
• Sheep Meadow (2.5 miles)
• Bryant Park (2.5 miles)

Physicians

• Cummings, Allegra Weill Cornell Medicine Obstetrics and Gynecology (2 miles)
• Memorial Sloan Kettering Cancer Center (3.6 miles)
• David H. Koch Center for Cancer Care at Memorial Sloan Kettering Cancer Center (3.7 miles)

Theaters

• AMC Loews Lincoln Square 13 (2 miles)
• AMC 34th Street 14 (2.7 miles)
• AMC Kips Bay 15 (3.7 miles)

Restaurants

• Tavern on the Green (2.3 miles)
• Le Pain Quotidien (2.4 miles)
• The Frying Pan (2.5 miles)
• La Grande Boucherie (2.6 miles)
• Wendy's (2.7 miles)
• The Loeb Boathouse (2.7 miles)
• Sarabeth's (2.7 miles)

Transportation

• MTA - 50th Street Broadway Subway Station (2.4 miles)
• MTA Subway - 42nd St/Times Square/Port Authority Bus Terminal (2.7 miles)
• Moynihan Train Hall (2.8 miles)
• NJ Transit Rail Terminal (2.9 miles)
• MTA Subway - 28th St (3.1 miles)
• MTA Subway - Lexington Ave/59th St (3.1 miles)
• MTA - 14th St Subway Station (3.2 miles)

Places of Worship

• St. Patrick's Cathedral (2.9 miles)

Hospitals

• Metropolitan Hospital Center (3.8 miles)
• Bellevue Hospital Center (4 miles)
• VA Medical Center (4.1 miles)