TheKey of Toms River, NJ

Pros

• Executive Home Care is very helpful, with attentive and quick-to-respond staff.
• Shay, the aide, was wonderful.
• Cheryl Citron responds within minutes and staffs cases quickly, easing stress for patients and families.
• Thoughtful listening and personalized attention set Executive Home Care apart; they are the best.
• The staff are hardworking with excellent credibility.
• The Ocean County location has friendly staff and is highly recommended.
• The caregivers are professional and treat clients like family.
• The agency has the best team to help care for loved ones and enable compassionate senior care.

Cons

• One reviewer reported multiple no-shows and delays, saying the agency should have paid their mother.
• Another reviewer described the front desk as rude and said the agency is not reliable to work when needed.
• A reviewer advised to run, not walk, away from the agency due to unreliability and lack of experience.

Review

Executive Home Care inspires a mix of strong gratitude and careful caveats in the experiences shared by families and caregivers. Many quotes highlight how the agency's people are attentive, responsive, and genuinely invested in the well?being of both patients and their families. In particular, one caregiver named Shay left a lasting impression by delivering care that felt compassionate and thoughtful, and many reviewers immediately describe her as wonderful. The overall impression is that the team's warmth and attentiveness can make a real difference in the daily experience of caring for a loved one.

Another thread running through the stories is the exceptional responsiveness of the leadership and coordinators. Cheryl Citron is consistently praised for rapid communication, often replying within minutes and arranging case coverage for the same day. Reviewers note that she not only responds quickly but also works to staff cases promptly, which helps reduce stress for patients and families. It's described as a common sense of reassurance - Cheryl seems to make the process smoother, and people feel confident with their decisions because someone as proactive as she is involved.

Beyond responsiveness, the reviews emphasize a broader culture of thoughtful listening and personalized attention. Care decisions are framed around genuine care and ongoing personal relationships. A recurring sentiment is that Executive Home Care stands apart because staff take the time to listen, understand individual needs, and tailor their approach accordingly. Several reviewers explicitly call the agency the best, underscoring the sense that the care team not only performs tasks but also builds trust and comfort through consistent, considerate engagement.

Geographically, numerous positive accounts come from Ocean County and Toms River, where the staff are described as friendly and dependable. Families say the local team is approachable and easy to work with, reinforcing the sense that this agency can be a reliable partner in caring for elderly loved ones in the area. The praise for the local culture - friendly, helpful staff who communicate clearly - reinforces the impression that the agency's presence in the community adds a layer of reliability and warmth.

The role of individual caregivers and staff members is highlighted again and again. One reviewer mentions Donna as going out of her way to accommodate needs, illustrating how a single caregiver's extra effort can make a big difference. The live?in aides are described as trustworthy, and the care team is frequently framed as treating loved ones like family. Taken together, these experiences reflect a commendable dedication to high?quality care and to relieving the burden on families during challenging times.

In contrast, a smaller subset of reviews raises concerns about reliability. A few accounts describe serious issues such as the first day being a no?show, late arrivals on a second attempt, and a third no?show, with frustration that the agency did not meet expectations. One reviewer even uses strong language to urge others to avoid the service if reliability and experience are non?negotiable. Additional remarks about rude front?desk staff and general unreliability further illustrate that, while the care staff can be compassionate and capable, scheduling consistency and professional communication are areas where gaps have been noted.

Taken as a whole, the picture is nuanced: Executive Home Care is celebrated for the personal touch, quick responsiveness, and heartfelt care that caregivers and coordinators provide. The strong voices describe care that can feel like family, with staff who listen deeply and respond with practical, compassionate support. Yet the critiques remind us that reliability and dependable scheduling are essential to truly trusted home?care partnerships. Families evaluating this agency might weigh the notable strengths of responsive, empathetic care and close relationships against the importance of consistent scheduling and professional client service, perhaps asking direct questions about back?up plans, coverage continuity, and communication protocols to ensure alignment with their expectations and needs.

Hospitals

• Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (0.8 miles)
• Community Medical Center For Kids & Family (3.7 miles)
• Children's Specialized Hospital Outpatient Center – Toms River Lakehurst Road (4.3 miles)
• Ocean Medical Center (6 miles)

Physicians

• Geffner R E MD (0.9 miles)
• Central Jersey Hand Surgery (3 miles)
• Garden State Pain and Radiology Center (3 miles)
• Coastal Urology (3.2 miles)
• Sinha Prabhat, MD (3.4 miles)
• Atlantic Medical Imaging (3.4 miles)
• Central Jersey Hand Surgery (3.5 miles)

Pharmacies

• Walgreens (1.6 miles)
• Rite Aid (1.7 miles)
• CVS Pharmacy (1.9 miles)
• Parkway Pharmacy (2.1 miles)
• Rite Aid (2.8 miles)
• Walgreens (3.3 miles)
• CVS Pharmacy (3.4 miles)

Restaurants

• Wendy's (1.8 miles)
• TGI Friday's (3.2 miles)
• Friendly's (3.3 miles)
• Applebee's (3.4 miles)
• McDonald's (3.4 miles)
• Food Court (3.5 miles)
• Burger King (3.6 miles)

Cafes

• Starbucks (3.5 miles)

Places of Worship

• Presbyterian Church of Toms River (3.8 miles)

Theaters

• AMC Brick Plaza 1 (4.8 miles)

Transportation

• Toms River Bus Terminal (4.8 miles)

Parks

• Angela Hibbard Dog Park (6.2 miles)