Premier Home Health Care - Scotch Plains

Pros

• Visiting Angels of Scotch Plains is described as outstanding and a vital part of the care team.
• Amie, Mairead, and Rich are consistently available and flexible.
• The staff's kindness, attentiveness, and patience extend to both the patient and the family.
• The owner fulfills requests with kindness and compassion.
• The agency matches compatible aides and coordinates care effectively.
• Caregivers are professionally trained and provide loving care.
• The agency goes above and beyond to ensure coverage, even during snowstorms.
• The nurse on staff assists with coordinating care and stays in touch.
• Elena is a professional, kind, patient, and caring aide.
• Ester is caring, dedicated, and responsive.
• Lia is professional, helpful, and a morale booster with a good sense of humor.
• The Scotch Plains agency is accommodating, responsive, and dependable (Sandra as caregiver).
• Clement is described as the best caregiver.
• The overall service is a true lifesaver and highly recommended.

Cons

• These agencies did not call back.

Review

Visiting Angels of Scotch Plains has clearly made a profound and lasting impression on many families. Across numerous heartfelt reviews, the agency is praised as outstanding from the very first contact through the ongoing care routine. Families describe the team as consistently available, flexible, and deeply attentive. Amie, Mairead, and Rich frequently surface as the backbone of that exceptional service, with their warmth, kindness, and patient approach not only benefiting the client they are helping but easing the burden on relatives as well. The sentiment is that these three are real "angels" in the Visiting Angels sense, always ready to respond and to work with the family to adapt to changing needs.

The Scotch Plains office is repeatedly described as deeply compassionate and hands-on. In one review, the owner's ability to fulfill requests for a loved one with kindness and compassion stands out as a defining moment in the care journey. The nurse who handles introductions is noted as lovely, and the agency's process is seen as reassuringly thoughtful - striving to match caregivers to each new need and to keep the lines of communication open. A remarkable example of their dedication is the willingness to step in during a looming snowstorm, with the owner promising to fill in if necessary. That level of assurance, before any weather-related disruption occurs, is repeatedly highlighted as above and beyond expectations.

Consistency and reliability are recurrent themes, especially the commitment to continuity of care. Several reviews reference long-term arrangements, such as seven months with two caregivers provided by the Scotch Plains Visiting Angels, and ongoing praise for how professionally trained caregivers bring both competence and genuine warmth to their roles. Families emphasize the care team's adaptability to individual needs and life circumstances, noting that the agency takes care to place caregivers who are a good fit for the person receiving care. The owners - Amie and Kenneth Bass - receive particular thanks for fostering a culture where high-quality, personalized care is the standard rather than the exception.

A number of narratives elevate the agency to a lifesaving or lifesaver-level service. One family describes Visiting Angels as a God-sent solution when a 96-year-old family friend required around-the-clock care, praising the coordinators for their process, constant communication, and ability to adjust as needs changed. The nurse on staff who checks in and coordinates care is highlighted as especially helpful. The recurring message here is that the team doesn't just provide caregivers; they orchestrate a seamless care plan, align personalities with clients, ensure coverage for days off, and handle unforeseen changes with grace and efficiency.

Individual caregiver stories add warmth and personality to the overall portrait. One reviewer notes that the caregiver working with their husband put a smile on their face and is described as "one of a kind." Another family member highlights a mom's aide, Elena, calling her professional, patient, and caring - exactly the kind of presence that becomes part of the family routine. Yet another review centers on Ester, whose care and dedication are described as unsurpassed, reinforcing the sense that the caregivers themselves are a core reason for the agency's high satisfaction ratings. The impact of these caregivers is consistently framed as not only meeting needs but also elevating the quality of daily life for both clients and their loved ones.

Decision-making for elderly parents is a sensitive process, and the Scotch Plains team is commended for making it understandable and less daunting. In one account, the entire process is explained clearly, which gives the family confidence and relief. Elena - the mom's aide in that story - emerges as a standout for professionalism, kindness, and patience. The overarching message across these experiences is that the agency does more than just assign a caregiver; they tailor the care plan to the individual and remain attentive to both the client and family members as partners in care.

The agency's responsiveness and practical support extend beyond one-on-one caregiving. Several reviewers mention the organization's overall reliability, with caregivers who are caring, efficient, self-motivated, and dependable. The presence of Lia - an aide praised for professionalism, helpfulness, humor, and a positive moral boost - illustrates the human touch that many families value. Since October 2021, Lia has been a steady point of contact for one family, and her ability to make daily life more comfortable and pleasant is repeatedly noted as a meaningful improvement in the client's days.

People also highlight the agency's accommodating and consumer-focused approach. One reviewer specifically mentions that the Scotch Plains agency is very accommodating and responsive to needs, with Sandra as the current caregiver described as caring, efficient, self-motivated, and dependable. This sentiment of reliable, responsive service is a throughline, reinforcing the sense that the agency respects the urgency of caregiving and strives to meet it with tangible, on-the-ground support. The overall tone is one of gratitude and strong trust in the team's ability to respond when needed.

Several testimonials underscore the personal warmth and connection that caregivers bring into homes. Comments like "Lia and Amie are great" and "Visiting Angels has been a blessing to us" reflect a broader appreciation for how the agency personalizes care and creates a stable, uplifting environment for clients. The caregivers are described as lovely to have as part of the care team, while the agency itself is celebrated for its professionalism and willingness to go above and beyond to ensure that each client receives individualized, high-quality care.

In praising the agency's value, families also touch on the practicalities of care in today's environment. One reviewer who was urgently seeking help for an older relative notes that Visiting Angels stood out by being responsive, accessible, and proactive - quickly finding a caregiver within a day and at a more reasonable rate than anticipated. They appreciated honest guidance about whether a nurse was necessary and the cost differences between daily and hourly arrangements, underscoring that the agency not only provides care but also helps families make informed, cost-conscious decisions in a high-stakes situation. The concluding gratitude - "Thank you Visiting Angels of Scotch Plains" - is a unifying refrain across these stories.

Taken together, the stories from Scotch Plains paint a powerful portrait of a home health partner that families rely on in real, practical ways: quick responsiveness, compassionate and well-matched caregiving, dependable coverage for both regular days and unexpected changes, and a clear commitment from owners and staff to treat clients with dignity and respect. The recurring threads - flexibility, communication, personalization, and a genuine sense of care - make Visiting Angels of Scotch Plains stand out as a trusted ally for families navigating the challenges of elder care. If you are seeking reliable, person-centered home care in Scotch Plains, these testimonials suggest you will be met with professionalism, empathy, and a demonstrated willingness to go the extra mile.

This part of Scotch Plains, New Jersey offers a variety of amenities in close proximity. There are multiple pharmacies within a few miles, making it convenient to access medication and health supplies. Additionally, there are several restaurants with different dining options nearby, as well as cafes for socializing and enjoying a cup of coffee. The area also has numerous parks for outdoor recreation and relaxation. For medical needs, there are various physicians' offices within a short drive. Transportation options are available for easy access to nearby areas. Overall, this part of Scotch Plains provides a diverse range of services and activities that may be appealing for seniors looking for a vibrant and convenient location to call home.

Pharmacies

• CVS Pharmacy (0.1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (1.8 miles)
• CVS Pharmacy (2.8 miles)
• CVS Pharmacy (3.3 miles)
• Walgreens (3.4 miles)
• CVS Pharmacy (3.9 miles)

Restaurants

• Stage House Tavern (0.2 miles)
• Scotchwood Diner (0.5 miles)
• Wendy's (0.5 miles)
• McDonald's (3.6 miles)
• Arooga's (3.8 miles)
• Stone House (3.8 miles)
• Stirling House Diner Seafood Pavilion (4.7 miles)

Parks

• Forest Road Park (0.5 miles)
• Ponderosa Farm Park (2.3 miles)
• Mindowaskin Park (2.7 miles)
• Columbia Park (5.1 miles)
• Winfield Park (5.8 miles)
• Milton Lake Park (6.7 miles)
• Merrill Park (6.8 miles)

Cafes

• Starbucks (1.4 miles)
• Starbucks (5.5 miles)
• Starbucks (6.6 miles)
• Panera Bread (6.9 miles)
• Starbucks (7 miles)
• Wegmans Food Markets (8.7 miles)
• The Bread Stand (8.9 miles)

Places of Worship

• Church of the Little Flower (3 miles)
• St Vincent De Paul Rc Church (5.4 miles)
• Our Lady of Fatima Roman Catholic Church (5.8 miles)
• Morrow Memorial United Methodist Church (8.3 miles)
• Muslim Center of Middlesex County (9 miles)

Physicians

• Watchung Pediatrics (4 miles)
• Kartan Saritha Summit Medical Group Westfield (4.1 miles)
• University Radiology (4.9 miles)
• Medemerge (5.1 miles)
• Warren Dermatology Associates (5.4 miles)
• Premier Urology Group (5.7 miles)
• Kenilworth Primary Care (5.9 miles)

Transportation

• NJT - Summit Station (5.2 miles)
• NJT - Short Hills Station (6.6 miles)
• New Jersey Transit - Metropark Station (6.6 miles)
• NJT - Rahway Station (7 miles)
• NJT - Millburn Station (7.3 miles)
• NJT - Metuchen Station (7.7 miles)
• NJT - Maplewood Station (8.6 miles)

Theaters

• AMC DINE-IN Menlo Park 12 (7.8 miles)

Hospitals

• Lyons VA Hospital (8.5 miles)