Preferred Care at Home of South Jersey

Pros

• The preferred staff are awesome; they are always ready to help and answer questions when needs arise.
• The staff and rate of pay offered exceed those of other agencies.
• The pay is good.
• The agency is the best they have worked with; Iris from the lobby is very helpful.
• The best pediatric nurses; they are loved and the reviewer is happy they chose their services.
• Nurses at Preferred are great; they generally care, medications are on time and done right, and the client feels safe.
• People would recommend Preferred to others.

Cons

• The agency is described as absolutely horrible, with both the nurses and the company focusing on the bottom line rather than children's care.
• They are accused of hiring nurses with no work ethic or professionalism.
• Feeding a GTube child only three-quarters of a feed with nothing else for the rest of the day is deemed unacceptable, leaving the child essentially starved and dehydrated.
• The nurses are said to lie consistently, and the company is described as defending them.
• The care given is said to have made a friend's child less safe due to incompetence and arrogance.
• The agency is portrayed as dangerous to clients and a disgrace to the profession; people are advised not to go near them.
• The office staff are criticized for rude behavior toward parents and a lack of attitude and compassion.
• There is a lack of available paperwork, forcing families to travel to the office to obtain forms rather than having them on the case.
• The company is said to prefer staffing with employees who sleep on the job or have no call/no show, leading to major life-jeopardizing errors.
• The company is accused of sticking up for nurses who lie.

Review

The collection of reviews surrounding Preferred paints a complex and often contradictory portrait of an agency that many families rely on for pediatric in-home care. On one hand, there are strong praises for the people who work there and for the opportunities the company provides; on the other hand, a substantial number of accounts allege serious problems with internal communication, accountability, and the safety of patients. Taken together, the remarks reveal a tension between individual nurses and families who feel supported in practice and the broader organization's perceived failures in management and consistency.

Several reviewers lauded the people who actually deliver care. They describe Preferred's nurses as capable, compassionate, and reliable when they are in the home. For many families, the nurses are "awesome," "great," and "the best pediatric nurses," with statements that the staff are "always ready to help and answer questions when needs arise." A number of families emphasize that the nurses deliver medications on time, keep a patient comfortable, and create a sense of safety and trust for siblings and parents alike. In particular, some families highlight that their loved ones feel safe and well cared for in the nurse's presence, with accounts of attentive behavior, consistency in care, and a positive relationship between nurse and patient. There are even mentions of specific staff members, with some families noting that particular individuals have been exceptionally supportive, welcoming, and effective in navigating the child's needs.

The other side of the story centers on troubling concerns about internal operations and governance. A recurring theme is that the agency's internal communications and follow-up processes are inadequate, leaving families feeling unheard or dismissed when problems arise. Some reviews describe a culture where responses to complaints are formulaic - an apology followed by an invitation to call a number to discuss concerns - without delivering substantive changes or timely follow-up. The frustration is compounded by warnings that potential safety issues could be overlooked or inadequately addressed, generating a sense of warning to other families about what could go wrong if concerns aren't escalated properly.

There are particularly alarming assertions about the safety and professionalism of some caregivers, including accusations that nurses may lack work ethic or fail to meet basic standards of care. One review alleges that a GTube child was fed only a portion of meals for an extended period, resulting in dehydration and a perception of neglect. Other comments describe nurses who lie or behave incompetently, with the implication that the company sometimes defends or protects staff over patient safety. The language is stark and accusatory in places - labels like "disgrace," "dangerous," and "these animals" appear in the discourse - reflecting intense emotions and deep mistrust from families who feel let down by a system that should protect vulnerable patients.

Amid these serious claims, there are also calls for more balanced perspectives. Some families emphasize that the positive experiences with individual nurses can coexist with criticism of the office's operations. They point out that when the nurses are in the home, the patient benefits; when the office staff are the point of contact, however, frustration grows due to communication gaps, delays, and perceived disrespect. A few reviewers acknowledge that the agency can be a crucial resource, and they're grateful for nurses who meet the child's needs and for colleagues who step in when shifts are available, even if the organizational framework could be improved.

The reviews also touch on practical realities of employment and client service. Pay and compensation are described as competitive relative to other agencies, with some reviewers noting that Preferred offers good pay and favorable rates. Yet the practicalities of working with an agency - such as obtaining and managing paperwork - are seen as a hindrance by some staff and families alike. Several comments mention the inconvenience of having to travel to an office to complete necessary documentation or to access forms, suggesting that administrative friction may undermine otherwise positive experiences with the care team. The sentiment here is: strong clinical care can exist in tandem with frustrating administrative processes.

Finally, the anecdotes about office culture and particular staff members leave a lasting impression. One reviewer singles out Iris, praising her help in the lobby and describing her as a key positive touchpoint for their experience, while others call out the importance of respectful communication with families. The contrast is stark: for every story of a wonderful nurse who brings comfort and stability to a child, there is a counterpoint about rude interactions with parents, missed calls, and a general sense that the office could do more to support families between visits. In sum, the experiences documented here reflect both genuine dedication to patient care and significant concerns about how the agency manages people, processes, and safety risks.

Taken together, these accounts suggest a service that can be an invaluable lifeline for families who need reliable pediatric in-home care, but one that also carries substantial risks if organizational gaps go unaddressed. Families who rely on Preferred note the importance of the nurses' presence and the fundamental need for respectful, timely communication, while at the same time warning others to scrutinize administrative responsiveness and safety oversight. The voice you encounter across these reviews is a call for stronger accountability, clearer communication, and a more consistent standard of care - both at the bedside and in the office - that protects the wellbeing of children and the peace of mind of their families.

This area of Medford, New Jersey, offers a convenient and accessible location for senior living. With several pharmacies nearby such as CVS Pharmacy and Stine's Apothecary, residents have easy access to their medication needs. Additionally, there are reputable physicians in the vicinity including Layton Mark Reconstructive Orthopedics and Gastroenterology Consultants of South Jersey for healthcare services. The diverse dining options like P J's Whelihan's Pub & Grill and Vincentown Diner provide a variety of choices for meals. For recreational activities, Country Farms Park and Hainesport Township Park offer opportunities to enjoy the outdoors. In case of emergencies, Virtua Voorhees Hospital and Virtua Berlin Hospital are within a reasonable distance. Overall, this part of Medford provides a well-rounded environment with essential amenities for comfortable senior living.

Pharmacies

• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.3 miles)
• CVS Pharmacy (4.8 miles)
• Stine's Apothecary (5.1 miles)
• Mt Holly Pharmacy (5.3 miles)
• CVS Pharmacy (5.6 miles)
• CVS Pharmacy (5.6 miles)

Physicians

• Layton Mark Reconstructive Orthopedics At Medford Medford (2.2 miles)
• Miracle-Ear Hearing Aid Center (3.1 miles)
• Gastroenterology Consultants of South Jersey (4.8 miles)
• Clermont Nadine N Md Virtua Memorial Hospital Mt Holly (5.4 miles)
• Heymann Manders & Green (6.3 miles)
• Advocare Marlton Pediatrics (6.6 miles)
• Rothman Institute (7.1 miles)

Restaurants

• P J's Whelihan's Pub & Grill (3.1 miles)
• Vincentown Diner (5.7 miles)
• The Kettle & Grille (6.4 miles)
• Redstone American Grill (6.4 miles)
• Taco Bell (6.9 miles)
• Chick-Fil-A (7.1 miles)
• McDonald's (7.1 miles)

Parks

• Country Farms Park (4.6 miles)
• Hainesport Township Park (5.3 miles)
• Columbus Park (11.9 miles)

Hospitals

• Virtua Voorhees Hospital (7.9 miles)
• Virtua Berlin Hospital (10.6 miles)
• Jefferson Cherry Hill Hospital (11.2 miles)
• Jefferson Stratford Hospital (12 miles)

Cafes

• Starbucks (8.3 miles)
• Starbucks (8.8 miles)
• Jersey Java & Tea (12.3 miles)
• Starbucks (12.8 miles)

Transportation

• PATCO/NJ Transit: Lindenwold Station (11.5 miles)
• PATCO Westmont Station (12.7 miles)