Medford Care Center in Medford, NJ
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185 Tuckerton Road, Medford, NJ 08055
For more information about senior living options: (844) 490-3973
The staff are incredibly kind, supportive, and genuinely dedicated to residents’ well-being. Sue Graubart and Tierra Strothers have made meaningful differences by guiding families through Medicaid approval and providing emotional and physical care. The Pines at Medford is described as a place where residents feel loved, safe, and right at home. The front desk, nurses, aides, and housekeeping staff treat residents with warmth and respect. The rehab team is fabulous, with staff working hard to help patients recover and regain independence. The facility is very clean and has a welcoming, family-like atmosphere. The admissions team is knowledgeable and goes above and beyond to help families. The doctors and therapists are attentive and caring, contributing to positive care experiences.
The reviews describe the facility as the absolute worst and advise families not to send their loved ones there. It is described as filthy, severely understaffed, and run down. The staff are described as rude, inattentive, and often fail to respond to call bells. Residents are said not to receive prescribed medications or adequate care. End-of-life care is criticized for neglect and medication mismanagement, including morphine issues. Personal belongings like clothing and linens are reported lost or stolen with little accountability. Management is criticized for being unresponsive and having poor communication. The environment is said to smell like urine or feces and sanitation is inadequate.The Pines at Medford (Medford Care Center) is best suited for families seeking a rehab-forward option with a strong emphasis on personalized attention and a homey, family-like culture. The center’s rehab program is repeatedly praised for dedicated therapists who push residents toward meaningful mobility gains, and admissions staff who guide families through Medicaid approvals and transitions with patience and professionalism. When a resident is facing emotional or practical stress, the staff’s warmth and availability are consistently cited as a defining strength. The front-line team, nurses, aides, and activity staff, are repeatedly described as kind, responsive, and willing to go the extra mile to make a resident feel cared for. That said, the facility’s history is not without serious red flags: there are persistent, widely reported concerns about quality and safety, including the facility’s involvement in violations and questions about whether operations can sustain consistently high care levels. For decision-makers, the balance between the strong, people-first care culture and the real-world compliance and staffing challenges is the decisive frame.
Alternatives should be seriously contemplated for families whose nonnegotiables include uniform safety standards, constant nursing attention, and predictable, timely care. If a loved one requires dependable medication management, rapid call-bell response, and immediate EMS action when needed, the center’s history of missed medications, delayed responses, and occasional reluctance to escalate medical issues warrants caution. Several reviewers describe situations where urgent care was postponed or inconsistently provided, and some reports detail situations where call bells were ignored for extended periods. In short, for families where risk tolerance is low and the priority is rock-solid, 24/7 medical oversight and flawless communication, a facility with a cleaner track record on daily operating performance may be a more suitable home. The decision to look elsewhere is especially prudent when long-term safety, predictable housekeeping, and steady staffing are non-negotiables.
The core strengths at Medford Care Center, robust rehabilitation, clear pathways for admissions and Medicaid navigation, and a genuinely warm staff, are what make the good days possible and often translate into real-world gains. The rehab team frequently earns high marks for encouraging participation, restoring independence, and helping residents leave with improved function. Cleanliness and organization on several tours and stays create a sense of order that families value during stressful transitions. The atmosphere can feel intimate and supportive, with staff who are attentive to both medical and emotional needs, and programs or volunteers who contribute to an engaging daily routine. When those strengths align with a resident’s goals, regain mobility, return home after rehab, or receive compassionate long-term care in a familiar, friendly setting, the positives become compelling and can offset certain logistical drawbacks, such as age-related facility wear or basic infrastructure that isn’t brand-new. Still, the contrast between the strongest days and the most troubling accounts is undeniable and must be weighed carefully.
Yet the cons in the field notes cannot be dismissed as isolated incidents or mere miscommunications. A pattern of understaffing, especially on weekends or during high-demand periods, has appeared in multiple reviews, with caregivers stretched thin and call-bell response times delayed. Several accounts describe inconsistent enforcement of routines, gaps in medication administration, and missing personal belongings, sometimes with escalations to hospital transfers or family involvement in daily decisions. Reports of environmental issues, odd odors, aging infrastructure, and inconsistent linen and laundry service, also surface with enough frequency to temper enthusiasm about the overall value. There are also stark, emotionally charged anecdotes about neglect or abuse that, even if not universal, create real concerns for families weighing long-term trust. The outside picture includes references to state violations and ownership changes, which injects an additional layer of risk that policy and oversight may shift again. These elements collectively argue for a cautious, evidence-driven evaluation before committing.
To navigate a decision as consequential as choosing this center, several practical steps are essential. Request the most recent state survey results and any corrective action plans, and specifically ask about staffing ratios on each shift, the process for medication administration, and the exact protocol for EMS or hospital transfers when a resident’s condition worsens. Schedule a face-to-face with the director of admissions and the lead nurse or rehab director to observe how staff communicate with families and residents during peak times. Tour multiple units, pay attention to call-bell response times, and verify laundry, linen, and food service routines, including how dietary restrictions are managed in real time. Inquire about how rehab goals are set, tracked, and shared with families, and ask for contact benchmarks, how quickly questions are answered and how updates are provided after a hospitalization or transfer. Finally, discuss your loved one’s goals candidly: if independence and home return are the aim, ensure the facility can demonstrate a credible, repeatable path to those outcomes.
Bottom line: Medford Care Center offers meaningful rehab potential and a compassionate, approachable culture that can significantly improve quality of life for residents who fit its care model and who can be actively involved in oversight. The strongest advocates will emphasize the rehab success stories, the visible consistency of certain staff members, and the sense that a patient is treated like family. However, the history of violations, reported safety lapses, and uneven day-to-day performance cannot be ignored. For families who can tolerate some variability and who can commit to frequent, proactive engagement to safeguard care, this center can be a solid, even excellent option, provided the right unit, shifts, and staff quality align with a resident’s needs. For those who cannot accept the risk of inconsistent medication management, delayed responses, or institutional wear, alternatives with more uniform staffing and demonstrable ongoing compliance are the prudent route. Informed, hands-on families will know whether the balance tips toward the proven rehab strengths or toward the imperative of steadier daily care.
180 resident community capacity
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Philadelphia International (21 miles away)
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life. Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options. Transportation to doctors appointmentsTransportation to doctors appointments is crucial for seniors as it ensures they have access to necessary medical care and support, promoting their health and well-being. It allows them to receive timely treatment, monitor existing conditions, and address any new health concerns efficiently. Additionally, transportation services can help seniors maintain their independence and quality of life by enabling them to stay connected with their healthcare providers.
12-16 hour nursing12-16 hour nursing care is crucial for seniors in order to ensure around-the-clock monitoring, timely medication administration, and prompt response to any health concerns or emergencies. This level of care helps to promote the overall well-being and safety of seniors living in senior living communities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The Medford Care Center in Medford, NJ is a premier assisted living community that offers a wide range of amenities and care services to ensure the comfort and well-being of its residents. The community features a beauty salon where residents can get pampered, as well as access to cable or satellite TV for their entertainment needs. Community operated transportation is provided to help residents with their mobility and transportation needs.
For those who wish to stay connected, there is a computer center with Wi-Fi/high-speed internet. Meals are served in a spacious dining room with restaurant-style dining, and special dietary restrictions are accommodated. Housekeeping services are provided to ensure that the living spaces remain clean and tidy.
Residents have plenty of opportunities for recreational activities, with a fitness room, gaming room, small library, and outdoor space available for their enjoyment. The community also offers move-in coordination services for an easier transition into the assisted living environment.
Care services at Medford Care Center include 24-hour call system and supervision to ensure round-the-clock support for residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Residents with diabetes can expect specialized diet plans, while medication management is provided by trained staff members. A mental wellness program is also in place to address the emotional well-being of residents.
The community prides itself on its transportation arrangement services which include non-medical transportation as well as transportation to doctors' appointments. A wellness center is available for residents who wish to maintain an active lifestyle.
In addition to these amenities and care services, Medford Care Center boasts a convenient location with parks, pharmacies, physicians, restaurants, and hospitals nearby. With concierge services available and a variety of planned activities including fitness programs, resident-run activities, and scheduled day trips, life at Medford Care Center offers both comfort and engaging experiences for its residents.
Medford Care Center is located at 185 Tuckerton Road, Medford, NJ 08055 in Burlington County, New Jersey
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