TheKey of Marlton, NJ

Pros

• The staff at Senior Helpers were great, with outstanding communication and compassion.
• Abigail the aide was the best in the group and deserves recognition.
• Julie, Marian, and the Senior Helpers team provided amazing peace of mind.
• The aides staffed by Senior Helpers were awesome and connected well with clients.
• Mary W. was described as the most patient and caring person, punctual and reliable.
• Jennifer Nobles received high praise, with 5 stars and admiration.
• Senior Helpers is terrific to deal with, quick to respond, and able to make things happen quickly.
• Families highly recommend Senior Helpers and feel secure with the care.

Cons

• They described the service as horrible, noting that out of 15 staff sent to their residence, only 2 were great and the rest were unacceptable, with some days when aides didn't show up.
• They reported a lack of reliability and consistency, including a week to fill the schedule and multiple instances of no-show after the initial meetings.
• They stated that during hospice care, aides showed up only once for the 8pm?8am shift and were at least three hours late on other days, with new aides each day.
• They claimed they were owed $1,300 for unused services and had not been reimbursed, in addition to being billed $851.
• They advised others to think twice before hiring Senior Helpers.

Review

A mosaic of experiences emerges from these reviews, centering on both the warmth and dedication of the caregivers and the sometimes rocky realities of coordinating in-home support. Across the board, families repeatedly praise the staff for kindness, compassion, and clear communication, pointing to the personal touch that sets Senior Helpers apart when things go smoothly. Several accounts highlight how a thoughtful, attentive aide can transform a difficult situation into something more manageable, offering not just care but reassurance during stressful moments.

Among the standout positives, Abigail the aide is singled out as exceptional - the kind of caregiver whose patience and attentiveness leave a lasting impression. One reviewer even says Abigail is "the best aide in the group" and that "she deserves a raise and a day off with pay," accompanied by a humorous note of giving her a "10 star review." This level of appreciation echoes throughout the comments, where families describe staff who listen, respond with genuine care, and help families feel heard in moments of distress. The sentiment that "the staff ? were great, their communication and compassion about our situation was outstanding" recurs as a throughline in multiple stories.

Several families recount how Senior Helpers stepped in decisively when the clock was ticking. In one situation involving an elderly father living with dementia in a memory care facility, the team provided 24/7 companion care on very short notice, which granted the family precious time to sort out next steps. Caregivers like Julie and Marian are named for delivering peace of mind and reliable support, and the family notes that they would "highly recommend" the service as a result. This sense of reassurance - knowing there is a capable, compassionate team in place - emerges as a core benefit of in-home care when it's well organized and staffed with empathetic people.

Longer-term stories emphasize the continuity and reliability that can make a significant difference. One family recalls bringing their mother home from a nursing facility to receive more personalized care, a choice made possible by Senior Helpers' in-home support. They credit Mary W, their personal care provider, with being "the most patient and caring person" they've known, praising her punctuality, reliability, and her help with day-to-day needs and medical tasks. Another reviewer highlights Mary W again for the thoughtful, ongoing care that enabled meaningful time with a loved one. Positive feedback like this often centers on caregivers who establish trust, provide steady routines, and preserve dignity and comfort for the person receiving care.

There are also endorsements of the broader process - how the company handles setup, scheduling, and billing. One reviewer stresses that Senior Helpers makes the entire experience feel seamless - from set up to billing to the daily caregiving - emphasizing the value of a service that feels well-managed. A family with a mother-in-law facing dementia notes that Senior Helpers followed up after the first visit and adjusted the caregiver assignment to fit their needs, expressing continued satisfaction with the care they receive. A sentiment that resonates with many is the belief that in-home care can offer a level of personal attention and freedom that traditional assisted living often cannot match, with one reviewer urging readers to "Forget about so-called ?Assisted Living' and pay a little more for in-home care."

Yet, alongside these positive experiences, several reviews recount serious drawbacks that cannot be ignored. Some families describe experiences as dramatically inconsistent and unreliable, painting a stark contrast to the best-case scenarios. One reviewer bluntly describes their experience as "Horrible," noting that out of 15 aides sent to their residence, only 2 were great and the rest were "truly unacceptable." Others report missed visits, with days when staff didn't show up at all, or where consistent care was not possible due to staffing issues. In these accounts, the absence of staff for scheduled times contributes to anxiety and undermines trust.

Complicating matters further are concerns about scheduling consistency and billing. A family recounts a week-long scheduling gap that left their mother with dementia without the needed support, and describes a cascade of missed attendances and a lack of continuity when new aides were sent daily. They mention depositing more than $1,000 and seeking a refund, underscoring the financial strain and the expectation of accountability. A separate case describes ongoing disputes over unused services and delayed reimbursements, with a large bill of $851 and a promised reimbursement of $1,300 that had not yet been received after several weeks. These situations highlight how critical clear, timely billing and dependable scheduling are to maintaining trust in in-home care services.

In another detailed account, a family requested 8 pm to 8 am coverage for a mom on hospice, but only one shift was ever provided. The rest of the time, caregivers arrived late - sometimes by three hours - and no consistent aide was maintained, as new staff members filled the shifts every day. The financial fallout is stark as well, with a demand for refunds and a sense that the billing process had not been transparent or well-managed. Taken together, these stories illustrate the real-world consequences when communication breaks down, when schedules become unstable, and when families feel they are not being refunded appropriately for services that were never delivered.

Taken as a whole, the collection of experiences paints a nuanced portrait of Senior Helpers. The most compelling praise centers on compassionate, attentive aides who build trust, the genuine feeling of being heard, and the peace of mind that comes from reliable support during challenging times. The strongest cautions, however, emerge from reports of inconsistent staffing, late or missing visits, and disputes over billing and refunds. For families considering in-home care, these reviews underscore the importance of asking detailed questions about caregiver continuity, scheduling guarantees, and transparent billing practices, and of requesting concrete assurances about response times, back-up coverage, and how refunds are handled when services fall short of expectations. When these elements align, many families describe in-home care with Senior Helpers as transformative and deeply comforting; when they do not, the impact can be troubling and costly.

This part of Marlton, New Jersey offers convenient access to a variety of amenities essential for senior living. With multiple pharmacies in close proximity, accessing medications and healthcare supplies is easy. There are also several reputable physicians' offices nearby, providing quality medical care. In terms of dining options, there is a good selection of restaurants catering to different tastes. Parks offer opportunities for outdoor recreation and relaxation. For more serious medical needs, there are hospitals within a reasonable distance. Additionally, public transportation options such as the PATCO/NJ Transit stations provide easy access to neighboring areas. Overall, this area provides a well-rounded environment for seniors looking for convenience and comfort in Marlton.

Pharmacies

• CVS Pharmacy (0.3 miles)
• CVS Pharmacy (2.1 miles)
• Rite Aid (2.9 miles)
• CVS Pharmacy (3.2 miles)
• CVS Pharmacy (3.6 miles)
• CVS Pharmacy (4 miles)
• Rite Aid (4.2 miles)

Physicians

• Heymann Manders & Green (0.6 miles)
• Advocare Marlton Pediatrics (1 miles)
• Rothman Institute (1.7 miles)
• Cooper Medical Building 1 (2.1 miles)
• Cooper Internal Medicine (2.2 miles)
• South Jersey Skin Care (3.8 miles)
• Layton Mark Reconstructive Orthopedics At Medford Medford (3.9 miles)

Restaurants

• Redstone American Grill (0.8 miles)
• The Kettle & Grille (1.8 miles)
• Bob Evans (3.6 miles)
• Yard House (4.3 miles)
• Chick-Fil-A (4.3 miles)
• Walt Whitman Service Area (4.4 miles)
• Ponzio's Diner-Bakery-Bar (5.2 miles)

Parks

• Country Farms Park (1.8 miles)
• Hainesport Township Park (8.3 miles)

Hospitals

• Virtua Voorhees Hospital (3.3 miles)
• Jefferson Cherry Hill Hospital (5.8 miles)
• Jefferson Stratford Hospital (6.4 miles)
• Virtua Berlin Hospital (7.5 miles)

Cafes

• Starbucks (3.6 miles)
• Jersey Java & Tea (6.3 miles)
• Starbucks (7.4 miles)
• Starbucks (10 miles)
• Starbucks (10.7 miles)

Transportation

• PATCO/NJ Transit: Lindenwold Station (5.8 miles)
• PATCO Westmont Station (6.8 miles)