Woodbridge Hills

Pros

• The area is nice and beautiful with friendly tenants.
• The clubhouse is great and offers a full schedule of entertainment for residents.
• Maintenance is consistently professional and responsive.
• Move-in was handled efficiently and professionally by Claudine.
• The staff is wonderful and the neighbors are great.
• The clubhouse and pool are excellent amenities, with Dave the clubhouse manager highly regarded.

Cons

• The gym is closed repeatedly and opened only at management's whim, raising concerns about paying $500 in amenity fees.
• The leasing office phone number listed on the Woodbridge Hills website is incorrect and staff reportedly does not answer calls.
• Elevator-related issues led to items being left in the hallway, with staff delaying and not treating it as an emergency.
• The office staff are described as rude and unavailable to assist tenant concerns.
• The water bill is described as a scam due to the lack of individual water meters and shared charges among tenants.
• Rent increases are described as astronomical year after year, with little visible upgrades to amenities.
• The complex is marketed as gated but lacks gates or security guards, and cameras are said to focus on recycling violations rather than security.
• Clubhouse and pool access are frequently closed or limited, sometimes citing Covid, reducing resident access.
• There are safety concerns including lack of security cameras and vulnerable driveway entrances.
• A resident reports persistent noise from neighbors on the first floor, undermining peace in a 55+ community.
• A reviewer claims being charged double rent for staying an extra 30 days after lease end.

Review

Woodbridge Hills comes across in these accounts as a place with real positives and stubborn frustrations, a complex tapestry of resident experiences. On the bright side, many reviewers describe the area as pleasant and well-kept, with friendly neighbors and a sense of community. The feedback ranges from "Nice and Beautiful area, friendly tenants, I love everything" to repeated affirmations about a welcoming clubhouse and active social programming. People repeatedly praise the clubhouse as a standout feature, noting that the staff schedules a full slate of entertainment and activities that residents enjoy, and some residents even call out specific staff for making the experience feel special.

The maintenance side of life at Woodbridge Hills seems to be a patchwork of praise and gratitude. Several reviewers highlight maintenance personnel as professional and responsive, with repeated thanks to individuals like Bob and Colleen for handling problems quickly, and to Johnny for timely help with issues that arise in the course of living in a busy community. One commenter specifically thanked Bob and the maintenance team for taking care of an air-conditioning issue in the heat, signaling how quickly and competently maintenance can resolve urgent concerns. There are, however, a few complaints about more logistical matters - like items left in the hallway after an elevator problem and other occasional delays - but overall the tone toward maintenance staff is largely positive.

Communication with the leasing office and management emerges as the main area of contention. A number of residents report that phone numbers on the Woodbridge Hills website were incorrect and that calls to the leasing office often went unanswered, leaving people feeling frustrated and unable to get timely assistance. A contrasting thread runs through other reviews that describe moving in as smooth and well-handled, with Claudine (the leasing agent) receiving praise for making the process easy and efficient. Yet several voices question the consistency and tone of management, with remarks about rude office staff, mediocre customer service, and a perception that residents have little input into how amenities are operated. Some comments describe management as rough around the edges or as not fully attuned to residents' day-to-day needs.

Financial and policy questions add another layer of complexity to life at Woodbridge Hills. Reviewers raise concerns about water charges, the lack of individual water meters, and how water usage is allocated across the building. The recurring theme is that water bills are a shared burden, calculated by a formula, not by actual meter reads for each unit. This has led some long-time residents to feel they're paying for others' usage and for amenities they may not fully utilize. Rent increases are another hot-button issue, with mentions of double-digit percentage hikes in consecutive years and speculation about how new tenants versus long-term residents are affected. The combination of rising rents, the water-charge structure, and the notion that "the water bill is a scam" paints a picture of financial elements that many residents find hard to swallow, even as they note the improvements in other areas like upkeep and maintenance.

Security, access, and the physical reality of the gated-community promise also come under scrutiny. Several reviewers point out that the property markets itself as gated and secure, yet there are no gates and only cameras that some feel are misdirected (for example, cameras pointed at recycling bins). The driveway entrances with flimsy sticks that can be bypassed or tripped through by drivers raise concerns about unauthorized access, and the sense that codes are widely shared adds to a perception that true security is not as robust as marketed. The broader issue of security and access bleeds into daily life in ways that some residents find troubling, including occasional mentions of car break-ins and a general sense that the security narrative does not fully align with lived experience.

Resident sentiment is a spectrum that shifts with time and circumstances. Some people recount meaningful, positive experiences: moving in smoothly with help from Claudine, enjoying the staff and the welcoming neighbors, and cherishing the club's amenities and the social scene. Others reflect disappointment with seasonal access to the clubhouse (often blamed on COVID-era policies that linger in perception), inconsistent pool hours, restrictions on guests, and the sense that management is slow to adapt to changing expectations. A common thread is the devotion of certain staff members - Claudine, Dave the clubhouse manager, Bob, and Johnny - who are repeatedly named as bright spots in the community, capable of delivering good service and keeping spirits high even when some policies or facilities don't perfectly align with residents' hopes.

In sum, Woodbridge Hills presents as a community with genuine strengths and clear opportunities for improvement. Residents repeatedly celebrate the neighborhood's beauty, the warmth of many neighbors, and the reliability of maintenance and clubhouse programming when it's available. They also voice persistent concerns about communication with the leasing office, the fairness and transparency of financial arrangements like the water bill and rent, and the gap between the gated-community image and the actual security measures in place. The mix of praise for individual staff members and frustration with systemic issues suggests a place where improvements - especially in management responsiveness, transparent policy explanations, and consistent amenity access - could harmonize the lived experience for a broader group of residents. The overall vibe remains one of appreciation for the positives - the people, the clubhouse, the maintenance crew - while clearly signaling a desire for more reliable governance and clearer, more equitable policies.

Restaurants

• Jose Tejas (0.2 miles)
• Big Shots Sports Bar & Grill (0.4 miles)
• The Cheesecake Factory (1.9 miles)
• Royal Albert's Palace (2.8 miles)
• Bond Street Cafe (4.1 miles)
• Chick-Fil-A (4.6 miles)
• Hibachi Grill & Supreme Buffet (4.7 miles)

Pharmacies

• Garden State Dispensary (0.7 miles)
• Wegmans (1.1 miles)
• Walgreens (1.5 miles)
• Rite Aid (2.2 miles)
• Walgreens (2.9 miles)
• CVS Pharmacy (4.5 miles)
• Walgreens (4.7 miles)

Cafes

• Wegmans Food Markets (1.1 miles)
• Starbucks (4.6 miles)
• Starbucks (4.8 miles)
• Panera Bread (7 miles)
• Deli Plus (7.4 miles)
• Starbucks (7.4 miles)
• Starbucks (8.7 miles)

Parks

• Merrill Park (1.1 miles)
• Milton Lake Park (3.4 miles)
• Winfield Park (5 miles)
• Bloomingdale Park (5.4 miles)
• Ponderosa Farm Park (5.4 miles)
• Wolfe's Pond Park (6.8 miles)
• Mindowaskin Park (6.8 miles)

Transportation

• New Jersey Transit - Metropark Station (1.4 miles)
• NJT - Metuchen Station (3.3 miles)
• NJT - Rahway Station (3.4 miles)
• NJT - Edison Station (6.3 miles)
• Old Bridge P&R Bus Stop (8.1 miles)
• New Brunswick Train Station (8.7 miles)

Theaters

• AMC DINE-IN Menlo Park 12 (2 miles)
• AMC DINE-IN Staten Island 11 (7.3 miles)
• 2220 Amc New Brunswic (7.7 miles)

Physicians

• Raritan Bay Cardiology (2.7 miles)
• University Radiology Group (3.3 miles)
• Premier Urology Group (6.5 miles)
• AdvantageCare Physicians (7.7 miles)
• Kenilworth Primary Care (7.7 miles)
• Merck (8 miles)
• Kartan Saritha Summit Medical Group Westfield (8.2 miles)

Hospitals

• Hackensack Meridian Health Raritan Bay Medical Center (3.2 miles)
• Robert Wood Johnson University Hospital (8.9 miles)
• Emergency Department, St Peter's University Hospital (9.2 miles)

Places of Worship

• Our Lady of Fatima Roman Catholic Church (8.2 miles)
• Muslim Center of Middlesex County (8.9 miles)