Towne Home Care - Howell

Pros

• Towne Home Care is consistently kind, professional, and courteous.
• They provide compassionate, skilled home care that helps loved ones live independently.
• The front office is professional and accurate, handling billing promptly.
• The staff are caring, attentive, and truly listen to families' needs while offering guidance.
• Towne Home Care makes the process of arranging home health care easy, reducing stress.
• Families report peace of mind knowing their loved one is getting top-level care.
• Towne Home Care is described as a dream to work with, reflecting high-quality care.
• The Care Manager and team go above and beyond to tailor care to each person.
• The agency comes highly recommended for reliable, high-quality home health care.

Cons

• A reviewer would not recommend Towne Home Care and urged others to stay away.
• A reviewer described the experience as a nightmare and advised not to use the company.
• A reviewer claimed the aides could not perform basic tasks (catheter care, diaper changes) and lied about the times worked.
• A reviewer called the care neglectful and a disgrace, recounting an aide who left a patient unattended.
• The management was described as unprofessional and uncaring.
• Some reviews noted tardy and lazy aides and overall inconsistent performance.
• The director of care management was criticized for unprofessional attire and condescending behavior.

Review

Towne Home Care in Howell is best suited for families chasing a proactive, home-based care partnership where a dedicated care manager coordinates live-in and hourly aides to keep a loved one safely at home. This agency shines when the goal is flexible scheduling, responsive problem-solving, and a team that can adapt to changing needs as health circumstances evolve. It works well for seniors who prize independence, familiar surroundings, and a caregiver network that feels like an extension of the family, with the capacity to handle transitions to hospice or other levels of support.

Those who should consider alternatives include families prioritizing the lowest possible price or expecting a guaranteed, unchanged caregiver with no turnover. Some reviews flag variability in staff, occasional scheduling gaps, and administrative inconsistencies that can strain the experience. If a strict one-to-one caregiving model with zero turnover is essential, or if a precise deadline-driven billing structure is non-negotiable, other providers may deliver more consistent, predictable outcomes. Potential clients should also note that not every request - such as assigning a male caregiver for a husband with dementia - arrives with immediate certainty.

The core strengths of Towne's model - caring, well-trained aides, strong care coordination, and ready access to a responsive office - often offset the more mixed experiences seen in a few cases. Families repeatedly praise the care managers for guiding the journey, aligning aides to meet changing needs, coordinating medications and transportation, and maintaining a steady line of communication. The ability to arrange flexible hours, rotate live-ins to fit personality and care demands, and work closely with hospice teams tends to reduce caregiver burnout and ease family anxiety. When a problem arises, the same care leadership that earns praise for empathy also acts quickly to implement changes.

A standout differentiator is the people at Towne - the clinicians, care managers, and front-office staff who become a reliable touchpoint for families. Reviews repeatedly highlight a culture of professionalism, warmth, and accountability at the leadership level, with directors and coordinators often singled out for going above and beyond. This personal layer matters when the care plan becomes complex, requiring adjustments to schedules, reassignments, or urgent coordination of services. The upshot is a home-care experience that can feel orchestration-like in its precision, yet genuine in its compassion.

For families navigating the process, practical steps make a meaningful difference. Insist on a written, detailed care plan with a single, clearly identified care manager who will oversee the case. Arrange a meet-and-greet with prospective caregivers to assess fit before committing, and set up a realistic trial period to test compatibility. Clarify billing terms upfront, including any deposits, holidays, or card-processing charges, and request a transparent escalation path if issues surface. Confirm expectations around language requirements or any specific caregiver traits, and ask about turnover rates and how replacements are handled. These measures maximize the likelihood of a smooth, sustained match.

In the end, Towne Home Care presents a pragmatic, capable option for families who want robust coordination and compassionate in-home care, with the caveat that success hinges on active family involvement and clear management of expectations. For seniors who thrive with a well-coordinated team, who value the prospect of staying in familiar surroundings, and who can partner with a responsive care manager, Towne often delivers peace of mind and meaningful continuity. Those who cannot tolerate staffing variability, regulatory billing quirks, or substantial upfront advocacy may want to compare alternatives that emphasize rigidity, lower cost, or guaranteed caregiver consistency. If a home-centered path with proactive care coordination is the priority, Towne is worth a serious, structured conversation.

This part of Howell, New Jersey offers convenient access to a variety of essential services and amenities for seniors. With multiple pharmacies located within a few miles, access to medications and healthcare supplies is easily accessible. Nearby restaurants offer a range of dining options for those looking to enjoy a meal out, while hospitals and physicians' offices are also within close proximity for any medical needs. Additionally, there are theaters and parks nearby for recreational activities, providing opportunities for entertainment and relaxation. Overall, this area provides a well-rounded environment that caters to the needs of seniors looking for convenience and accessibility in their daily lives.

Pharmacies

• Target Pharmacy (0.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Westgate Pharmacy (3.2 miles)
• Meridian Village Pharmacy of Jackson, NJ (3.5 miles)

Restaurants

• McDonald's (2.2 miles)
• Cornerstone Kitchen & Tap (3.8 miles)
• McDonald's (3.9 miles)
• Chapter House (4.7 miles)
• Chick-Fil-A (6 miles)
• McDonald's (6.3 miles)
• Chipotle Mexican Grill (6.4 miles)

Hospitals

• Meridian Health System (3.2 miles)
• Ocean Medical Center (6 miles)
• Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (8.2 miles)
• Bright Horizons At Centrastate Medical Center (8.9 miles)

Physicians

• Shore Medical Specialists (3.6 miles)
• Infectious Diseases Professionals (3.7 miles)
• Cataract & Laser Institute PA (3.7 miles)
• Dr A Gupta- Cardiologist (3.9 miles)
• Coastal Urology (4.3 miles)
• Iorio Plastic Surgery & Medspa (5 miles)
• Garden State Pain & Radiology Center (5.9 miles)

Theaters

• AMC Brick Plaza 1 (6.6 miles)
• AMC Freehold 14 (9.2 miles)

Parks

• Windward Beach Park (7.7 miles)
• Orchard Park (8.5 miles)
• Angela Hibbard Dog Park (9.2 miles)

Cafes

• Green Planet Coffee Co. (9.1 miles)
• Rook Coffee (9.2 miles)