Towne Home Care - Howell

Pros

• Towne Home Care provides compassionate companionship and assists clients with their needs, ensuring a positive experience for families.
• The caregivers at Towne Nursing are described as professional, friendly, and willing to accommodate small requests, making them highly recommended by families.
• Many reviews highlight the caring nature of the staff, creating a welcoming and supportive environment for residents.
• The agency is appreciated for their helpfulness in matching clients with suitable caregivers, leading to satisfactory outcomes for families.
• Overall, Towne Nursing has been recognized for delivering good care and understanding the needs of their clients effectively.
• Families have found peace of mind knowing that their loved ones are receiving quality assistance in a home environment.

Cons

• Towne Nursing failed to provide clear information about additional charges and holiday rates, leading to frustration for the customer.
• The initial caregiver sent by Towne Nursing did not meet the client's requirements for clear English communication or proper medication administration.
• One caregiver attempted to solicit money and household items from a dying patient's family, which left them feeling exploited.
• A client experienced repeated cancellations and rescheduling issues with caregivers, resulting in disappointment and frustration.
• Some aides were described as tardy and lazy, indicating inconsistency in the quality of care provided.
• The administrative side of the agency received criticism for poor communication and mishandling sensitive information regarding patients.
• There was a mention of dissatisfaction with multiple agencies in comparison, highlighting a lack of care from this particular service towards their patients.

Review

In the realm of home health care services, Towne Nursing has garnered a mixed bag of feedback from clients regarding their experiences. While there are many positive remarks praising the dedication and compassion demonstrated by caregivers, several others have voiced significant concerns about transparency, service reliability, and administrative inefficiencies.

Among the more concerning reviews, one client expressed deep dissatisfaction with the initial experience they had while seeking care for their dying mother. They highlighted a lack of clear communication regarding additional fees, such as a $25 weekly credit card charge and holiday pay rates. This individual also recounted how their specific requests for caregivers—namely proficiency in English and the ability to administer medications—were overlooked when an unsuitable caregiver was assigned initially. The situation deteriorated further when the replacement caregiver reportedly engaged in unwanted religious discussions with the client’s mother and followed up by requesting personal belongings and cash for shipping back to Jamaica. Such experiences left this reviewer feeling as if they would be reduced to an “indentured servant” under Towne Nursing's service agreement.

Conversely, other clients have reported more favorable outcomes with Towne Nursing’s services. One reviewer shared that despite an initially rocky start, their parents received consistent and compassionate care from dedicated staff members who were punctual and professional. This individual emphasized that having reliable caregivers provided peace of mind for their family during a challenging time. Similarly, another client described great satisfaction with how Towne's staff assisted in fulfilling various needs for their elderly loved ones, alleging that caregivers were friendly, helpful, and willing to accommodate small requests.

However, some reviewers felt frustration over inconsistent staffing procedures. Reports emerged of aides being late or not meeting expectations consistently, which seemed to disturb what could otherwise have been smooth caregiving experiences. A notable testament mentioned that while some aides were wonderful and efficient in providing care, others lacked motivation or commitment—a disparity that understandably contributes heavily to overall client satisfaction.

Many clients also commented on the interactions they had with office staff and administration; sentiments leaned towards criticism due to perceived failures in communication. One person noted problems with scheduling continuity when trying to secure a male companion for her husband with dementia; cancellations marred those attempts without transparent explanations from agency representatives. This led to feelings of disappointment not only for her but potentially also distressing her husband who faced uncertainty about his companionship arrangements.

While there are several reports praising specific caregivers for being skilled and nurturing—traits crucial in home health care—the overarching administrative issues have been pointed out repeatedly across multiple reviews as areas requiring significant improvement. Clients disclosed challenges such as long turnaround times when addressing queries or troubleshooting problems related to healthcare delivery. Even positive testimonials often contained qualifiers acknowledging that while caregivers performed excellently on-site, systemic obstacles within Towne’s management need urgent attention.

In summary, Towne Nursing finds itself at a crossroads where commendable caregiving is sometimes overshadowed by unsatisfactory administrative practices and inconsistent service delivery. Although many families feel relief knowing that caring professionals assist their loved ones at home—which includes acceptance of various forms of payment like VA assistance—there exists an undeniable need for improved communication strategies within the company's operational framework. Future clients may find value in hearing both commendations as well as cautionary tales about navigating this complex landscape before engaging with Towne Nursing's offerings.

This part of Howell, New Jersey offers convenient access to a variety of essential services and amenities for seniors. With multiple pharmacies located within a few miles, access to medications and healthcare supplies is easily accessible. Nearby restaurants offer a range of dining options for those looking to enjoy a meal out, while hospitals and physicians' offices are also within close proximity for any medical needs. Additionally, there are theaters and parks nearby for recreational activities, providing opportunities for entertainment and relaxation. Overall, this area provides a well-rounded environment that caters to the needs of seniors looking for convenience and accessibility in their daily lives.

Pharmacies

• Target Pharmacy (0.3 miles)
• CVS Pharmacy (1.5 miles)
• Walgreens (1.9 miles)
• Rite Aid (2.5 miles)
• CVS Pharmacy (2.8 miles)
• Westgate Pharmacy (3.2 miles)
• Meridian Village Pharmacy of Jackson, NJ (3.5 miles)

Restaurants

• McDonald's (2.2 miles)
• Cornerstone Kitchen & Tap (3.8 miles)
• McDonald's (3.9 miles)
• Chapter House (4.7 miles)
• Chick-Fil-A (6 miles)
• McDonald's (6.3 miles)
• Chipotle Mexican Grill (6.4 miles)

Hospitals

• Meridian Health System (3.2 miles)
• Ocean Medical Center (6 miles)
• Children’s Specialized Hospital Outpatient and Long Term Care Center – Toms River Stevens Road (8.2 miles)
• Bright Horizons At Centrastate Medical Center (8.9 miles)

Physicians

• Shore Medical Specialists (3.6 miles)
• Infectious Diseases Professionals (3.7 miles)
• Cataract & Laser Institute PA (3.7 miles)
• Dr A Gupta- Cardiologist (3.9 miles)
• Coastal Urology (4.3 miles)
• Iorio Plastic Surgery & Medspa (5 miles)
• Garden State Pain & Radiology Center (5.9 miles)

Theaters

• AMC Brick Plaza 1 (6.6 miles)
• AMC Freehold 14 (9.2 miles)

Parks

• Windward Beach Park (7.7 miles)
• Orchard Park (8.5 miles)
• Angela Hibbard Dog Park (9.2 miles)

Cafes

• Green Planet Coffee Co. (9.1 miles)
• Rook Coffee (9.2 miles)