The Heritage Assisted Living

Pros

• The staff at The Heritage Assisted Living are described as very nice, friendly, and helpful, going out of their way to assist residents and their families.
• Residents' rooms are praised for being comfortable, clean, and well-maintained, with some residents comparing them to a little college dorm.
• The dining area is noted as looking nice, and the food served is considered very good by those who have tasted it.
• The management team is recognized as professional and caring, making efforts to ensure a positive environment for residents.
• Many reviews highlight the pleasant atmosphere of the facility and its appealing exterior.
• Activities and programs are available for residents, providing opportunities for engagement.
• Compliments were given regarding the maintenance staff's efficiency and appearance while getting their jobs done effectively.

Cons

• The facility lacks proper air conditioning in the Dementia Unit during extreme heat, leading to discomfort for residents.
• The place is described as disorganized, and management is criticized for not caring about the residents' well-being.
• Residents report that the facility is dirty and that care is inadequate.
• There are concerns about professionalism among staff, including violations of HIPAA regulations through gossip.
• The food menu has reportedly remained unchanged for years, leading to dissatisfaction among long-term residents.
• Some reviews indicate a need for more attendants per resident to improve care quality.
• A resident noted that despite the facility being clean, certain areas like rugs need attention due to wear and tear.

Review

The Heritage Assisted Living facility has garnered a range of reviews from relatives and friends of residents, illustrating both positive experiences and some significant concerns regarding the level of care provided. For many individuals, the facility has represented a beacon of hope for their loved ones transitioning to assisted living. Reviewers frequently comment on the friendly and accommodating nature of the staff, emphasizing how they have gone above and beyond to help new residents settle in comfortably.

One review highlighted an individual's experience of assisting a friend in getting settled at The Heritage. The reviewer praised the staff's continuous support during this transition, noting their help with insurance as well as the settling-in process itself. The atmosphere within the facility was described as warm and welcoming, with clean and comfortable room arrangements that resemble cozy living spaces akin to college dorms. This resident also remarked positively on the dining area, mentioning a new chef who appeared to be attentive to residents' needs. While some activities were available for residents, one could sense an adjustment period for newcomers not yet accustomed to these programs. Overall, this review shared an encouraging sentiment regarding value for money compared to other similar facilities.

Positive sentiments about The Heritage continued with another account focusing on the Legacy Unit specifically. A spouse reflected on nearly ten months spent there by their wife and noted that not only was her room consistently clean, but she was also being cared for by a professional and compassionate management team dedicated to making a difference in daily life. They expressed satisfaction with both the aides who cared for their loved one and with the quality of food served at the unit—a critical aspect often scrutinized in senior living reviews.

However, contrasting voices emerged amidst these positive reflections. Some reviewers were adamant against choosing this facility due to experiences that showcased neglectful conditions in specific areas like the Dementia Unit during heat waves when air conditioning failed in multiple rooms for extended periods. Staff disorganization alongside perceived apathy from management were serious concerns raised by unhappy reviewers who felt compelled to share their negative experiences publicly.

Further criticism surfaced related to professional standards within The Heritage Assisted Living facility. One individual referencing over three years spent there pointed out issues such as stagnant menus that reportedly hadn’t changed in over a decade as well as deteriorated social engagement post-COVID restrictions. While cleanliness remained consistent according to this reviewer's perspective, they lamented what they viewed as insufficient privacy measures—suggesting that gossip among staff about residents violated HIPAA principles intended to safeguard personal information.

Despite mixed reviews surrounding staffing levels—with suggestions made for increased attendants per resident—the overall responsiveness toward concerns expressed seemed agreeable among those who remained satisfied with their experiences or interactions at The Heritage. Visitors appreciated how well-maintained common areas were along with favorable maintenance staff interactions—a detail indicative of daily operational competency despite larger systemic criticisms addressed by some reviewers.

Ultimately, it appears that while The Heritage Assisted Living boasts numerous commendable features—from friendly staff interactions and clean living quarters—all is not well-rounded without serious attention given toward addressing complaints about neglectful conditions in certain units or structural organizational changes required for improved efficiency overall. Families seeking assisted living options are thus encouraged to consider both sides presented through these varied accounts before making informed decisions regarding placement within this community-focused environment.

Restaurants

• Applebee's (0.3 miles)
• Roccos Town House (1.2 miles)
• Bagliani's Food Market (1.7 miles)
• Mr Bill's Restaurant (5 miles)
• Pic-A-Lilli Inn (8.1 miles)
• Subway (9.2 miles)
• McDonald's (11.1 miles)

Pharmacies

• Bellevue Drug Co. (1.2 miles)
• Rite Aid (9.8 miles)
• Rite Aid (9.9 miles)
• CVS Pharmacy (10.2 miles)
• Virtua Medic 42 (10.3 miles)
• Rite Aid (10.7 miles)
• Jolin's Pharmacy (10.8 miles)

Physicians

• Cumberland Obstetrics & Gynecology PA (1.3 miles)
• Advanced Spine And Pain (2.5 miles)
• Advocare Atrium Pediatrics (7.1 miles)
• Kressville Pediatrics (10.9 miles)
• Buena Family Practice (11.8 miles)
• Regional Orthopedics (13.8 miles)
• The Endo Center at Voorhees (14.2 miles)

Cafes

• Starbucks (7.5 miles)
• Panera Bread (12.7 miles)
• Starbucks (12.8 miles)
• Starbucks (16.1 miles)

Transportation

• NJT - Egg Harbor City Station (11.4 miles)

Hospitals

• Virtua Berlin Hospital (11.4 miles)
• Virtua Voorhees Hospital (15.2 miles)
• Vineland Developmental Center Employees Association (15.7 miles)

Theaters

• Regal Ua Washington Township (13.5 miles)

Places of Worship

• St Charles Boromeo Catholic Church (14.5 miles)

Parks

• Giampetro Park (15.1 miles)