Personal Touch Home Care Services, Inc.

Pros

• Florence is caring and professional, a dependable nurse.
• She goes above and beyond for families and their loved ones.
• Florence is described as a godsend - experienced, knowledgeable, compassionate, loving, and cheerful.
• She maintains regular contact, provides updates, and asks questions as needed, earning complete trust.
• The home health aides associated with her agency are reliable, timely, kind, and pleasant.
• Florence and her staff help clients enjoy outings and activities safely, going the extra mile to make it possible.

Review

Florence stood out from the moment she arrived, bringing a presence that felt both deeply caring and impeccably professional. In the midst of surgery and the delicate days of post-operative nursing, her reassurance and competence never wavered. She demonstrated a level of attentiveness and dependability that left a lasting impression, making a difficult time much more manageable through steady, compassionate care. Her quiet confidence and thoughtful approach helped family members feel secure and supported as they navigated the needs of recovery and healing.

For the grandmother who needed daily care, Florence and her team became more than caregivers - they became a lifeline. The family cannot overstate the extent to which Florence went above and beyond, tirelessly advocating for her patient and offering help in every possible way. The care was not just about meeting medical needs; it was about ensuring comfort, dignity, and a sense of safety. The gratitude expressed is so strong that the speaker would have given 10 stars if that had been an option, a testament to the extraordinary level of service and dedication shown.

What many find most remarkable is Florence's genuine dedication to both her clients and their families. She truly cares, and it shows in every interaction. She seems willing to bend over backwards to accommodate requests, troubleshoot problems, and find solutions that support the patient's well-being and the family's peace of mind. The appreciation conveyed is heartfelt and enduring, underscoring how central Florence has become to the family's sense of security during a trying period.

Praise continues with a description that approaches reverence: Florence is a godsend. Her attributes are listed in full - experienced, knowledgeable, compassionate, loving, and cheerful. This combination creates a caretaker who not only provides clinical excellence but also brings warmth and optimism to the caregiving experience. The trust placed in her is substantial; the family relies on her judgments, updates, and guidance with complete confidence, and the consistency of communication reinforces that trust.

The relationship with the broader team matters just as much as the bedside care. The home health aides who have worked through Florence's agency are described as reliable, timely, kind, and pleasant. This is a holistic compliment: it speaks to the quality of personnel, the effectiveness of the agency's coordination, and the overall atmosphere of care. When a team aligns on values like punctuality and kindness, it translates into smoother days for everyone involved and better outcomes for the patient.

A recurring theme throughout the reflections is the way Florence and her agency expand the patient's world in safe, meaningful ways. They are credited with creating opportunities for the loved one to get out of the house and truly enjoy time outside the confines of routine care. The ability to socialize, participate in activities, and simply experience life again - these are described as things that could not have been done safely without their support. The sense is that caring is not only about medical needs but also about the patient's quality of life and happiness.

Gratitude for Florence's work extends beyond the immediate care window to the overall impact on the family's daily life. The words convey a deep appreciation for the steady updates, the thoughtful questions that ensure care is tailored and responsive, and the unwavering dedication to doing what is best for the patient. The family's trust in Florence's professional judgment and her willingness to go the extra mile is a defining feature of their experience.

In sum, the care provided by Florence and her agency has left an enduring impression of compassion, reliability, and excellence. From hospital-to-home transitions to ongoing nursing support, the consistent theme is that Florence treats her clients and their families with respect, empathy, and practical wisdom. The result is not only effective medical care but a profoundly supportive presence that strengthens families during vulnerable times and helps their loved ones live more fully and safely. The heartfelt gratitude speaks to a transformative caregiving experience that leaves a lasting sense of reassurance and hope.

Restaurants

• Mattar's Bistro and Lounge (1.3 miles)
• Maria Bonita (3.1 miles)
• Marley’s Gotham Grill (3.5 miles)
• McDonald's (4.4 miles)
• Wendy's (4.6 miles)
• Applebee's (4.7 miles)
• Burger King (4.9 miles)

Physicians

• Village Family Chiropractic (2.2 miles)
• Plaza Family Care PC (3.2 miles)
• Blackwell Martin DO (3.2 miles)
• Tricounty Pain Management At Hackettstown (3.2 miles)
• Open 3T MRI of North Jersey (3.3 miles)
• Maher, Miriam Dr - Zufall Health Center (3.5 miles)
• Skyland Medical Care (3.6 miles)

Pharmacies

• Panther Valley Pharmacy (2.2 miles)
• CVS Pharmacy (3.4 miles)
• Skylands Community Pharmacy (3.4 miles)
• Ed's Health Foods (4.2 miles)
• Walgreens (5.6 miles)
• Walmart Pharmacy (6.1 miles)
• CVS Speciality (6.9 miles)

Parks

• Riverfront Park (3.5 miles)
• Jenny Jump State Forest (4.1 miles)
• Vasa Park (5.7 miles)
• Turkey Brook Park (6.8 miles)
• Flanders Park (9 miles)
• Lakeside Park (9.2 miles)
• Hopatcong State Park (9.5 miles)

Transportation

• NJT - Hackettstown Station (3.6 miles)
• Hackettstown Airport (N05) (6 miles)
• Enterprise Rent-A-Car (10.7 miles)

Hospitals

• Emmaus Surgical Center (4.4 miles)
• Barn Hill Rehab (11.2 miles)

Cafes

• Panera Bread (5.3 miles)
• Panera Bread (7.4 miles)
• The Coffee Potter (8.7 miles)

Places of Worship

• St Jude Parish (6.3 miles)
• Rockport Presbyterian Church (6.9 miles)
• Stanhope Presbyterian Church (7.1 miles)