Synergy HomeCare of Mid-Jersey

Pros

• Synergy provides professional home care with a personal touch and tailored services.
• The staff are caring, dedicated, responsible, and professional.
• The home health care team takes excellent care of loved ones and becomes like family.
• Office staff and aides are professional, kind, and genuinely supportive.
• The team consistently goes above and beyond to accommodate families' wishes.
• Caregivers are compassionate, trustworthy, and provide comfort during difficult times.
• The staff are efficient, courteous, and responsive, including scheduling needs.
• The owners handle every situation professionally and with extreme compassion.
• Families report high levels of satisfaction and trust in Synergy's professionalism and personal approach.

Review

Synergy Home Care is described by many families as a rare blend of professional reliability and genuinely personal, compassionate support. Across multiple experiences, clients note that the service is well organized and expertly delivered, while also feeling warmly human. The care plan is consistently tailored to each individual, with staff listening closely, communicating clearly, and adjusting as needs evolve. This combination of high standards and a personal touch leaves families feeling confident that their loved ones are in capable, caring hands.

One recurring thread is the pivotal role of Kim, a member of the Synergy team who often serves as the coordinating voice between families, caregivers, and insurance processes. In one story, Kim helped identify a great caregiver match for an 86-year-old mom - Donna - while also assisting with communications to long-term care insurance. Families repeatedly appreciate Kim's responsiveness, including timely text updates about scheduling changes or issues, which helps reduce stress during transitions and daily care planning. Kim's hands-on involvement is portrayed not just as administrative support, but as a dependable bridge that keeps care flowing smoothly.

Caregivers themselves frequently become like part of the family. One account details a caregiver who was a "great match" for Mom and notes that the home caregiver became a near-family member, underscoring the depth of trust and rapport built over time. Another family highlights that a pair of caregivers, Alii and Arlene (affectionately known as YaYa), delivered warmth, trust, and high-quality care at crucial moments, especially at the end of life. The warmth, reliability, and consistent presence of aides - paired with the reassurance of warm, engaging personalities - help families feel secure that their loved ones are receiving compassionate, high-caliber support.

The experiences frequently touch on end-of-life care and the sense of being surrounded by dedicated professionals during challenging times. A 93-year-old mother received excellent care until her passing, with office staff (notably Kim) and aides who were professional and kind and who truly became part of the family during a difficult period. In another poignant narrative, Synergy was there during my mother's last days, providing caring, wonderful people to assist with personal care, and the family felt confident in recommending Synergy to others in need of similar support.

The sense that Synergy "goes above and beyond" is echoed across several stories. Families recount that the team was able to mobilize quickly to provide 24-hour coverage when needed, and that the care team included the same considerate caregivers over time, which greatly aided continuity and trust. There are mentions of finding caregivers with specific expertise after surgeries or hospital stays - such as a hip replacement for an elderly mom - and continuing to match the same caregivers when returning home after a subsequent fall. The ability to mobilize skilled, compassionate caregivers at all hours - day and night, including holiday weekends - stands out as a hallmark of their service.

Trust and professionalism are further reinforced by praise for the owners, Jay and Jen Portadin, who are described as handling every situation with extreme professionalism and compassion. One testimonial emphasizes their effectiveness in arranging immediate, around-the-clock care for an uncle, underscoring how responsive and capable the leadership is when urgency arises. Families also note that the management team is easy to work with, and that the entire staff maintains a high standard of courtesy, efficiency, and genuine concern for both patients and their families.

Overall, these narratives converge on a portrait of Synergy Home Care as a dependable, heartfelt partner in supporting aging loved ones. Clients emphasize the combination of rigorous professional competence with a meaningful, human approach to caregiving. The caregivers are described as trustworthy, warm, and highly capable, often forming lasting bonds with families. The administrative and leadership teams - especially Kim, Jen, and Jay - are credited with fostering smooth communication, rapid problem-solving, and a culture that values both quality care and personal connection. For families seeking respectful, compassionate home care that respects individual needs and brings real peace of mind, Synergy Home Care consistently emerges as a highly recommended choice.

Restaurants

• Marcello's Coal Fired Tomato Pie (0.4 miles)
• Town & Country Diner (0.9 miles)
• McDonald's (0.9 miles)
• Iron Skillet (2 miles)
• Taco Bell (2.6 miles)
• Broad Street Diner (2.8 miles)
• Liberty Two Diner (3.3 miles)

Cafes

• Starbucks (1.5 miles)
• Panera Bread (4.7 miles)
• Panera Bread (5.8 miles)
• Van Gogh Cafe (5.9 miles)
• Starbucks (6.2 miles)
• Starbucks (8.7 miles)
• Starbucks (10 miles)

Pharmacies

• CVS Pharmacy (2.9 miles)
• Rite Aid (3.9 miles)
• Walgreens (4 miles)
• Episcopo's Pharmacy (4.2 miles)
• CVS Pharmacy (4.2 miles)
• Rite Aid (5 miles)
• CVS Pharmacy (5.2 miles)

Parks

• Sharp's Lane Crestwood Park (3.3 miles)
• Veteran's Park Hamilton (4.1 miles)
• Cadwalader Park (7.2 miles)
• Columbus Park (8.6 miles)
• Mercer County Park (8.6 miles)
• Delaware River Canal Tow Path (9.3 miles)

Physicians

• Virtua Family Medicine (3.7 miles)
• Pediatrics by Nights (4.1 miles)
• Daniel Kessell Dermatology (4.7 miles)
• Campus Eye Group (4.7 miles)
• Rwj Occupational Health (4.9 miles)
• Nottingham Medical Associates (5.6 miles)
• Capital Health Primary Care - Columbus (5.8 miles)

Transportation

• Trenton Transit Center (5.2 miles)
• Hamilton Station (7.2 miles)

Places of Worship

• St Gregory the Great Roman Catholic Church (6.2 miles)
• Baps Shri Swaminarayan Mandir, New Jersey (10 miles)

Hospitals

• Mercer Family Health Center (6.4 miles)
• Trenton Psychiatric Hospital (7.9 miles)
• Frankford Hospital-Bucks County (8.5 miles)