Villages at Hamilton

Pros

• Anna is described as one of the most caring people and goes above and beyond to help questions and needs.
• Anna Gomez is informative and patient in answering questions.
• Anna and Steven are awesome to work with - super friendly and helpful.
• Anna is the nicest, most professional, and kind person many reviewers have spoken to.
• Anna makes the leasing process smooth, friendly, and largely stress-free.
• Anna is often praised for being courteous, responsive, and easy to work with.

Cons

• Anna was dry, disengaged, and not transparent about the leasing process, offering no tours or clear information about holds.
• She was dismissive, rude, and short with applicants, insisting they fill out an application without providing promised details or a tour.
• She reportedly kept interested tenants waiting for over a month and denied that any "spot" could be held.
• She left prospects waiting outside the leasing office for 45 minutes to nearly an hour and locked the door without explanation.
• She refused to show the unit requested and insisted on showing a different unit (two-bedroom instead of one-bedroom).
• She was accused by at least one reviewer of discriminatory behavior, treating people unfairly based on appearance or ethnicity and income questions.
• She was described as unhelpful, hostile, and unwilling to assist on follow-up inquiries.

Review

The leasing experience at this property comes with a strikingly broad range of impressions, all centered around one name that seems to divide opinion: Anna. On one hand, a number of prospective tenants recount a welcoming, professional, and even uplifting interaction with Anna or with other staff members she's associated with. They describe a process that felt smooth, transparent, and designed to make moving forward feel easy and supportive. They praise the amenities of the complex - the modern, open layouts, the clubhouse, gym, and pool - and they credit Anna and a colleague named Steven with making the path to approval feel quick and reassuring. For these reviewers, Anna's warmth, responsiveness, and personable approach were highlights that turned what could be a stressful transition into a "brand-new beginning."

But a very different chorus voices serious concerns about Anna's handling of inquiries and applications. Several reviewers report a lack of transparency and a sense that information was withheld or misrepresented. One couple describes being told to simply fill out a card to hold a "spot" with Anna promising a callback, only to find later that no spot was held and no tour had ever been offered. The pattern repeats: a first encounter marked by dryness and disengagement, followed by follow-up attempts that are met with hesitation, delays, or dismissiveness. In another case, a visitor waited outside the leasing office for nearly an hour after being told the office would close for a holiday, only to be met with vacant doors and a perceived attitude that suggested the staff did not view them as legitimate prospective tenants. These experiences paint a picture of inconsistent communication and uneven customer service that left a sense of frustration and distrust.

Several reviews allude to a tension between process and personalization. For some, Anna's responses appear courteous and thorough, with timely email follow-ups and helpfulness that extends to answering a wide array of questions. They note how the complex looks, how the unit layouts feel, and how the overall experience could be framed as inviting when the staff are responsive. Yet for others, even after returning for a second visit or a follow-up call, the information received is limited, ambiguous, or guarded. One reviewer specifically recalls being told that an application approval would trigger a formal notification by mail, a statement that struck as unhelpful and opaque in an environment where vacant units and ongoing inquiries should invite clarity rather than ambiguity.

Intertwined with the service dynamic are the practical realities of the property itself. Several testimonials celebrate the physical space: new construction, modern finishes, marble countertops, spacious layouts, large windows that bring in abundant natural light, and a premium feel throughout the clubhouse and amenities. These elements help explain why so many people are drawn to the property in the first place and why Anna's role - whether seen as a facilitator or a gatekeeper - becomes so consequential. The glossy appeal of the apartments and the promise of a refined living environment contribute to a positive impression, even among those who run into hiring or communication hiccups along the way.

Disparities in treatment have also colored the narrative for some readers. A subset of reviewers hints at potential bias or selective treatment, suggesting that prospective tenants could be evaluated differently based on appearance, income level, or other factors that aren't fully disclosed. Complaints about pricing discussions and perceived inconsistencies in information given to different families create a sense of unease about fairness and inclusivity. While these claims remain allegations in the realm of user reviews, they underscore why potential renters might seek more transparency and direct dialogue with a higher authority within the company.

In contrast, several entries extend praise specifically to Anna Gomez, painting her as an exceptionally informative and patient point of contact. Language in these reviews highlights traits like "courteous," "humble," "informative," and "great sense of humor," with comments about Anna's ability to respond swiftly to questions and to make the process feel more like a partnership than a transaction. Some reviewers emphasize that Anna's demeanor helped ease the stress of moving, turning what could have been a nerve-wracking experience into a smoother journey toward tenancy. The presence of a second staff member named Steven as a supportive, friendly counterpart appears to reinforce the overall positive impression for those who interact with both of them.

Taken together, the reviews illuminate a complex picture: a desirable property with strong-looking homes and first-rate amenities, paired with a leasing experience that can feel inconsistent. For some prospective tenants, Anna embodies the best of hospitality and professional service, guiding them through the process with warmth and efficiency. For others, the same name represents frustration, opacity, and a sense that the process may not always be applied evenly. The diverging experiences suggest that the outcome may depend heavily on the specific interaction, the timing of communications, and perhaps the personal expectations or needs of the applicant.

For anyone considering this community, the takeaway is nuanced. The property itself appears to offer a compelling living environment: modern, well-appointed apartments in a community with appealing amenities and a promising lifestyle. If you're evaluating leasing options here, it may be wise to approach the process with a clear list of questions and a plan to confirm details in writing. Request a tour of the specific unit you're interested in, confirm how holds or deposits are handled, and ask for a direct point of contact for status updates to avoid ambiguity. And if your experience mirrors any of the more troubling reports, don't hesitate to escalate to property management or regional leadership to ensure your concerns are heard and addressed, alongside the many positive experiences that also exist in this community.

Parks

• Sharp's Lane Crestwood Park (0.7 miles)
• Veteran's Park Hamilton (0.7 miles)
• Mercer County Park (5 miles)
• Cadwalader Park (6.5 miles)
• Delaware River Canal Tow Path (9.3 miles)

Pharmacies

• CVS Pharmacy (0.9 miles)
• Rite Aid (1 miles)
• Walgreens (1.3 miles)
• CVS Pharmacy (2.1 miles)
• Walgreens (2.2 miles)
• CVS Pharmacy (2.5 miles)
• Walgreens (2.6 miles)

Physicians

• Campus Eye Group (1.3 miles)
• Daniel Kessell Dermatology (1.3 miles)
• Rwj Occupational Health (1.3 miles)
• Pediatrics by Nights (1.4 miles)
• Certified Dermatology (2.4 miles)
• Nottingham Medical Associates (3.6 miles)
• Altus Medical Care (3.8 miles)

Cafes

• Panera Bread (1.7 miles)
• Panera Bread (2.2 miles)
• Starbucks (2.6 miles)
• Van Gogh Cafe (3.7 miles)
• Starbucks (5.2 miles)
• Starbucks (7 miles)
• Grover's Mill Coffee Company (8.1 miles)

Restaurants

• Taco Bell (1.7 miles)
• Chick-Fil-A (1.8 miles)
• Cracker Barrel (1.9 miles)
• McDonald's (1.9 miles)
• Broad Street Diner (2.2 miles)
• McDonald's (2.5 miles)
• Town & Country Diner (3.6 miles)

Places of Worship

• St Gregory the Great Roman Catholic Church (2.6 miles)
• Baps Shri Swaminarayan Mandir, New Jersey (6.4 miles)

Transportation

• Hamilton Station (4.3 miles)
• Trenton Transit Center (4.5 miles)
• Avis Rent A Car (8.1 miles)
• NJT - Princeton Junction Station (8.6 miles)
• Trenton-Mercer Airport (TTN) (9.4 miles)

Hospitals

• Mercer Family Health Center (5.9 miles)
• Trenton Psychiatric Hospital (7.6 miles)