Mineral Springs

Pros

• The physical therapy staff at Mineral Springs was found to be very good and accommodating.
• Some of the nursing staff were described as good by a family member.
• The building and staff members at Mineral Springs were described as nice and pleasant.
• The dining rooms were comfortable and had plenty of space for residents.
• The physical therapy at Mineral Springs was praised as great by a family member.
• The staff members were pleasant and helpful according to one review.
• The facility was described as comfortable and had places for residents to go outside of their rooms.
• The cleanliness of the facility was noted, with individuals mentioned for keeping everything clean.
• There was plenty of closet space available for residents in their rooms.

Cons

• The care received within the first 24 hours was extremely poor.
• The staff did not bring any beverage for the family member despite repeated requests.
• Oxygen was not administered to the family member until the middle of the night when it was realized they needed it.
• No assistance was provided to the family member for bathroom visits or pain management for extreme swelling in their leg.
• There was a breakdown in communication and compassion within the facility.
• It took over 48 hours for a transfer request to be processed, potentially due to insurance reasons.
• Some staff members need to be replaced and training is necessary.
• There is a lack of advocacy and care for patients in the facility.
• The food quality and preparation were poor.
• The facility is severely understaffed despite high fees charged.
• 13 months in rehab resulted in little or no improvement for a mentally sharp 80-year-old patient.

Review

Mineral Springs of North Conway Care and Rehabilitation Center has received mixed reviews regarding the quality of care provided to its patients. One family expressed their disappointment with the poor care their loved one received within the first 24 hours of admission. Despite multiple requests for a beverage, their family member was not provided with any until medication was dispensed, and even then, only enough water to take with the meds was given. The patient also did not receive necessary oxygen until well into the night when a staff member finally realized it was needed. Furthermore, there was no assistance given for using the bathroom or managing pain and swelling in the leg.

The family's concerns led them to request a transfer from the facility, which took over 48 hours to process despite intervention from a surgical hospital case worker. This delay raised suspicions that insurance issues may have been a factor. The breakdown in communication and compassion within the facility is concerning and suggests that some staff members may need to be replaced. There is a need for better training and reflection on whether certain individuals are suited for this type of environment.

The lack of advocacy for voiceless patients is another issue highlighted by these reviews. Despite outward appearances suggesting a well-maintained facility, the quality of care does not match up. The dining facility was described as "okay," but poor food quality and preparation were noted as negatives. While some nursing staff were deemed competent, instances were witnessed where patients lacked timely assistance, indicating understaffing issues.

Another review highlights concerns about rehabilitation after a successful hip replacement. The reviewer felt that there was a nursing home mentality that disregarded the capabilities and needs of elderly patients who may still be mentally sharp and capable of advocating for themselves. Delayed pain relief and limited improvements during a lengthy rehab stay raise doubts about the effectiveness of this facility.

However, not all feedback was negative; one reviewer commended Mineral Springs' physical therapy department and found certain nursing staff members to be good. The building and its staff were also praised for being pleasant and accommodating. Dining rooms were described as comfortable, and there were areas where residents could spend their time outside of their rooms. Despite smaller room sizes, closet space was ample.

In conclusion, these reviews paint a picture of a facility with concerning deficiencies in communication, compassion, and staffing levels. Issues such as delayed provision of necessities like pain relief and oxygen suggest room for improvement. While the physical therapy department received praise, it seems that overall satisfaction with care at Mineral Springs is lacking. Potential visitors or patients should carefully consider these reviews before making a decision about this facility's suitability for rehabilitation needs.

This part of North Conway, New Hampshire offers a variety of amenities and conveniences that cater to seniors looking for a comfortable and convenient lifestyle. With several cafes, pharmacies, restaurants, parks, physicians' offices, places of worship, and transportation options in close proximity, residents can easily access essential services and enjoy recreational activities. The area also features Memorial Hospital nearby for healthcare needs. Additionally, the scenic beauty of the surrounding mountains provides a peaceful and picturesque setting for seniors to enjoy. Overall, this part of North Conway offers a well-rounded community with everything seniors may need for a fulfilling and enjoyable retirement.

Cafes

• Peet's Coffee and Tea (0.2 miles)
• Starbucks (0.5 miles)
• White Mountain Cupcakery settlers green (0.7 miles)
• Tricks and Treats (1.7 miles)
• Metropolitan Coffee House (2.9 miles)
• Courtyard Cafe (2.9 miles)
• Frontside Coffee Roasters (3 miles)

Pharmacies

• Shaw's Pharmacy (0.2 miles)
• CVS Pharmacy (0.3 miles)
• Walmart Pharmacy (0.4 miles)
• Walgreens (0.5 miles)
• Hannaford Pharmacy (0.5 miles)

Theaters

• Mountain Valley Cinema (0.4 miles)

Restaurants

• Black Cap Grille (0.5 miles)
• Fiesta Jalisco Mexican Restaurant (0.5 miles)
• Jalisco Mexican Restaurant (0.6 miles)
• Chipotle Mexican Grill (0.7 miles)
• Brandli's Pizza Grille (0.8 miles)
• Wrapsody N' Greens (0.8 miles)
• Fire by Wicked Fresh (0.8 miles)

Parks

• North Conway Grand Playground (0.8 miles)
• Davis Park Recreation Area (2 miles)
• Harvey Dow Gibson Playground (2.8 miles)
• Schouler Park (2.9 miles)
• Boulder Loop Trailhead Albany (4.4 miles)
• Pine Hill (6.3 miles)
• Mount Chocorua (9 miles)

Physicians

• Paincare (1.5 miles)
• Saco River Medical Group (2.4 miles)
• Conway Walk In Clinic (2.4 miles)
• T Murray Wellness Center (2.4 miles)
• Surgery & Urology At Memorial Hospital - Morice Dennery MD (3.6 miles)
• White Mountain Oral & Maxillofacial Surgery PC (4 miles)
• Tamworth Family Medicine (11.4 miles)

Places of Worship

• General Conference Of Seventh-Day Adventists (2.1 miles)
• Conway United Methodist Church (2.4 miles)
• St Margaret Anglican Church (2.5 miles)
• Our Lady of the Mountains Church (3.3 miles)
• Fryeburg Assembly of God (6.3 miles)
• Fryeburg New Church (6.5 miles)
• Chocorua Community Church (10.7 miles)

Transportation

• Conway Scenic Railroad - Conway Station (2.6 miles)
• Conway Scenic Railroad (2.9 miles)
• North Conway Bus Station (3.1 miles)
• Bus Stop (3.1 miles)
• Eastern Slopes Regional Airport (KIZG) (6.5 miles)
• Eastern Slope Airport Auth (8.2 miles)
• Windsock Village Airport (13.4 miles)

Hospitals

• Memorial Hospital (3.6 miles)
• Bridgton Hospital (19.9 miles)