Pines Of Newmarket

Pros

• The management and staff at The Pines are consistently described as caring, attentive, and friendly, creating a welcoming environment for residents.
• Residents appreciate the engaging activity programs that foster a homelike atmosphere and provide ample opportunities for social interaction.
• Families express confidence in the level of care their loved ones receive, noting prompt responses to questions and individualized attention from caregivers.
• Many reviewers highlight the clean and well-maintained facility, which contributes to a positive living experience for residents.
• The food quality is praised by several families, with mentions of diverse meal options and accommodating dietary preferences.
• The administration actively plans fun events for residents, enhancing their overall experience in the community.
• Families feel reassured knowing that their loved ones are in compassionate hands, leading to increased peace of mind for them.

Cons

• The staff at The Pines has been mostly understaffed with high employee turnover and was not equipped to handle Alzheimer's or dementia care.
• Personal hygiene and room cleanliness were often not up to par, leading to a lack of proper care for residents.
• Communication about incidents, such as falls, was poor, with significant delays in notifying families after accidents occurred.
• The food quality was described as mediocre, lacking variety and appealing presentation.
• There have been issues with items going missing from residents' rooms, causing frustration for families.
• Despite paying extra for customized care, there are doubts about the adequacy of monitoring for residents with specific needs.
• A family member expressed consideration of looking for a different facility that better meets nursing home standards due to concerns about the level of care provided at The Pines.

Review

The Pines of Newmarket is a senior living facility that has garnered a spectrum of reviews from families and residents alike, illustrating both the heartwarming experiences and concerning issues encountered. Many visitors express their gratitude for the friendly, attentive staff who strive to create a homelike atmosphere. Numerous reviewers commend the management's efforts in delivering compassionate care to residents, noting that employees often go above and beyond to meet individual needs. The facility’s commitment to providing diverse activities that promote engagement and socialization is frequently highlighted, with families appreciating that their loved ones can participate in various events designed to enhance quality of life.

One recurring theme among positive reviews is the staff's dedication to building personal relationships with residents. Families have reported how caregivers take the time to learn about their loved ones' preferences, ensuring they receive tailored care. For example, many reviews commend staff for being responsive and communicative regarding health concerns or menu choices. This personal touch fosters a welcoming environment where residents feel valued and connected. Several family members noted how pleased they were with their relatives’ level of care at The Pines, describing instances where staff would adapt meals based on preferences or provide additional support during activities.

Despite these positive sentiments, there are significant criticisms concerning staffing levels and overall management practices at The Pines. Some families have expressed deep concerns about understaffing and high employee turnover rates, which seem to hinder adequate care provision — especially for individuals with Alzheimer's or dementia. One reviewer recounted distressing experiences involving inadequate supervision leading to multiple falls—situations heightening worries about resident safety and well-being due to poor monitoring practices.

In addition to staffing shortages, complaints regarding communication have surfaced repeatedly from various family members. There are reports of insufficient updates regarding incidents such as falls or health changes; some families felt blindsided by delays in notifications about serious occurrences impacting their loved ones' safety. This lack of communication can lead to increased frustration when family members are trying their best to remain involved in the caring process while feeling left out of critical information.

Food quality has also been another point of contention at The Pines. While several reviews praise meal preparation as satisfactory, others have described it as mediocre at best—with suggestions for improvement like fresher ingredients or more appealing presentations being requested by family members who visit regularly. The inconsistency between expectations based on menus—and what is actually served—has left some families disappointed in this aspect of care.

Overall, The Pines exhibits a contrasting portrait through its reviews—showcasing a deeply caring atmosphere cultivated by dedicated staff while grappling with systemic challenges like understaffing, communication barriers, and food quality concerns. It emphasizes an urgent need for consistent oversight from management to mitigate these negative aspects while preserving the strong foundation built by helpful employees genuinely invested in enhancing resident experiences. Families are left weighing these factors carefully while deciding whether this environment aligns with their caregiving expectations as they look toward long-term solutions for their loved ones’ needs.

This part of Newmarket, New Hampshire offers a variety of amenities and services that may be beneficial for senior living. With several physicians and pharmacies within a short distance, access to healthcare is convenient. Additionally, there are cafes and restaurants nearby for dining options. Places of worship provide spiritual fulfillment and transportation services are readily available for getting around the area. In case of emergencies, there are hospitals within a reasonable distance. The presence of theaters and parks allows for entertainment and recreational opportunities as well. Overall, this area offers a blend of essential services and recreational options that could contribute to a comfortable and fulfilling senior living experience.

Physicians

• Lamprey Health Care (0.5 miles)
• Great Bay Family Practice (0.7 miles)
• Mill Pond Family Practice (4.2 miles)
• Psychological And Counseling Services At University Of New Hampshire (4.6 miles)
• Durham Family Health (4.8 miles)
• Rockingham Vna & Hospice (5.7 miles)
• Exeter Hospital (5.7 miles)

Pharmacies

• Rite Aid (0.7 miles)
• Rite Aid (4.4 miles)
• CVS Pharmacy (5.6 miles)
• Walgreens (6 miles)
• Rite Aid (6.1 miles)
• Walgreens (6.2 miles)
• Rite Aid (6.2 miles)

Cafes

• Horseshoe Cafe (0.9 miles)
• The Works Café (4.4 miles)
• Starbucks (5.5 miles)
• Me & Ollie's (6.3 miles)
• Starbucks (8.3 miles)
• Panera Bread (8.4 miles)
• The Juice Box (9 miles)

Restaurants

• Deciduous Brewing Company (1 miles)
• Libbys Bar & Grill (4.5 miles)
• Chipotle Mexican Grill (5.5 miles)
• McDonald's (5.8 miles)
• Orient Pearl (5.8 miles)
• McDonald's (5.9 miles)
• Thirsty Moose Taphouse (6.1 miles)

Places of Worship

• St George's Episcopal Church (4.5 miles)
• Holy Trinity Lutheran Church (7.5 miles)
• St Joseph's Church (7.9 miles)

Transportation

• Portsmouth International Airport at Pease (PSM) (6.7 miles)
• Port City Air (7.3 miles)
• Pease Planesense Air Force Hangar (7.3 miles)
• C & J Bus Lines (7.6 miles)

Hospitals

• Portsmouth Regional Hospital (7.3 miles)
• Portsmouth Regional Hospital (8.3 miles)
• Hca Health Services of New Hampshire (8.4 miles)

Theaters

• Regal Fox Run & RPX (7.9 miles)

Parks

• Bellamy Park (8.2 miles)
• Portsmouth Plains (8.6 miles)