TheKey of Nashua, NH

Pros

• They were communicative, professional and the work was done perfectly.
• Emily was fantastic and kept customers informed about developments.
• The workmanship and customer service were outstanding.
• They did awesome work and were extremely friendly, with Emily going above and beyond to keep customers updated.
• Work was completed on time and customers were kept informed during repairs, with Emily cheerful and knowledgeable.
• The car was delivered on time and looked spotless with meticulous attention to detail.
• They coordinated with rental car companies to simplify the process.
• The staff were friendly, professional and helpful, delivering top-notch service.
• The overall experience was smooth, professional, and stress-free.

Cons

• The reviewer described the staff as very rude and not professional and wouldn't recommend anyone go there.
• They stated the shop did not deserve even one star.
• They characterized the customer service as terrible.
• They criticized the installation as terrible and the workmanship as poor.
• They warned not to trust a word the shop says, citing inconsistent explanations and failed callbacks.
• They claimed the General Manager twisted their words and showed poor ownership of the situation.
• They complained about having a missing piece and the shop refusing to replace it, with issues like backordered or incorrect parts.

Review

Key Collision Center of Nashua shows up in reviews as a place with a broad spectrum of customer experiences. Some people rave about the team, the workmanship, and the way the shop makes the process feel smooth and stress-free, while others run into frustrating interactions with insurance processes, parts delays, or what they perceive as less-than-professional behavior. Taken together, the collection paints a picture of a shop that can deliver excellent results and strong customer care, but one where individual experiences can vary significantly depending on who you work with and what you run into during the repair journey.

On the glowing side, many customers describe Key Collision as communicative, professional, and highly capable. They report that repairs are performed with care and attention to detail, and that the end results often look flawless - so much so that the car seems untouched by the incident. Several reviewers praised the turnarounds, with cars delivered earlier than promised and, in one case, the vehicle arriving two days ahead of schedule. The staff are repeatedly credited for making the process easy: they coordinate with rental car companies, keep customers informed with regular status updates, and handle logistics so the customer's only job is to show up for pickup. The attention to the little things is frequently mentioned - cars arriving cleaned, waxed, and sparkling; customers noting the lack of hassle and the sense that the shop truly cared about getting them back on the road smoothly. Across multiple reviews, a few names stand out as consistently remarkable in the eyes of customers: Emily is highlighted time and again for her cheerful, knowledgeable, proactive approach, while others mention Bryan as equally dependable on the service side. Those who interact with these team members describe feeling well-supported and confident in the repairs.

There are, however, notable cautions tied to insurance processes and decisions made during the claim. One reviewer described a situation involving the insurer (Geico) where the adjuster deemed the car totaled, leaving the customer faced with a salvage option that included buying back the car. The reviewer chose not to go forward with repairs and instead sourced a door from a salvage yard and had another shop complete the installation for a fraction of the expected cost. That story underscores a universal theme in auto body work: insurance handling can complicate decisions and outcomes, and the experience can diverge dramatically depending on the adjuster's decisions and the options presented. The reviewer framed the experience as a reminder that insurance processes and related deals matter, and that a win for the customer can come down to navigating those choices carefully.

Meanwhile, there are a couple of strong negative responses that stand in contrast to the generally positive tone. One review labeled the staff as very rude and unprofessional, and advised others not to visit. That sentiment is in the minority, but it's clearly present in the mix of opinions and serves as a counterbalance to the otherwise buoyant feedback. In another explicitly critical post, the customer recounts repeated issues with a windshield molding piece and a string of installation problems - wrong parts, back-ordered items, and inconsistent explanations about recalls and part availability. The complaint includes a dispute with a manager, specific criticism of communication gaps, and frustration over parts being installed incorrectly and a lack of timely follow?up. In short, this reviewer felt the service degraded into poor customer care and unresolved repair problems, culminating in a missing molding piece and a sense that their concerns were not being adequately addressed.

Despite the negatives, several reviews emphasize how Key Collision can rise to the occasion when the team is aligned with the customer's needs. One story highlights a highly supportive female front-desk representative named Morgan who took ownership during a difficult time when the customer was dealing with a cancer diagnosis and time away for treatment. Morgan's actions - pulling belongings from the car and keeping things organized while staying in the loop with insurance and car details - are described as thoughtful and compassionate, illustrating how staff kindness and conscientious handling can make a hard situation much easier for a customer. Other reviewers repeatedly credit Emily and the rest of the team with providing excellent customer service, rapid communications, and thorough updates throughout the repair timeline, often noting that the process was smoother, quicker, and more transparent than expected, with many saying they would gladly return or highly recommend Key Collision to friends and family.

Overall, the consensus appears to be that Key Collision Center of Nashua can deliver outstanding workmanship and a customer-service experience that makes the repair process feel manageable and well-supported. Positive stories emphasize clear communication, timely repairs, clean finish, and the peace of mind that comes from a team that coordinates rentals and follows up consistently. The most favorable accounts spotlight Emily as a standout representative who goes above and beyond, along with other staff who contribute to a reassuring, professional environment. Yet the collection also includes warnings about fairness and consistency: the insurance side of the business can complicate decisions, and not every interaction finishes perfectly, with some customers experiencing rude behavior, repeated part issues, or lapses in follow-through.

If you're considering Key Collision, the experiences suggest a practical approach: expect high-quality workmanship and attentive customer care when things go smoothly, and be prepared for variability in communications or insurance-related aspects. When possible, request staff members who consistently receive praise, such as Emily or Bryan, and maintain proactive dialogue about timelines, parts availability, and rental coordination. In cases where insurance decisions could affect your outcome, seek clarity on your options and keep a close eye on the details to avoid miscommunications. For many customers, the payoff is a car that looks like new, delivered on time, with a reception that makes the process less painful - especially when you're dealing with the stress of an accident and the complexities of insurance.

This part of Nashua, New Hampshire, offers a variety of amenities and services that would make it a convenient and comfortable place for senior living. With a selection of restaurants nearby such as Bistro603, Chick-Fil-A, and Applebee's, seniors can enjoy a range of dining options. Additionally, there are reputable physicians in the area including Dr. Jennifer Albert and Dartmouth-Hitchcock Nashua Cardiovascular Medicine for medical care. For leisure activities, seniors can visit theaters like Chunky's Cinema Pub or AMC Tyngsboro 12. There are also pharmacies such as Rite Aid and Walgreens for easy access to medications. The presence of parks like Greeley Park and Benson's Park provide opportunities for outdoor recreation and relaxation. Overall, this part of Nashua offers a well-rounded community with essential services for senior residents to enjoy a fulfilling lifestyle.

Restaurants

• Bistro603 (0.6 miles)
• Chick-Fil-A (0.6 miles)
• Applebee's (0.7 miles)
• Chen Yang Li (0.7 miles)
• Wendy's (0.9 miles)
• Denny's (1 miles)
• White Birch Brewing (1.1 miles)

Physicians

• Jennifer Albert, MD (0.7 miles)
• Parisa Jordan, MD, MS, MBA (0.8 miles)
• Dartmouth-Hitchcock Nashua | Cardiovascular Medicine (0.8 miles)
• Nashua Eye Associates (0.9 miles)
• Dr Dan Bouvier (1.9 miles)
• 17 Riverside (2 miles)
• Drs Helfman, Lasky And MacDonald (2 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (3.3 miles)
• Buckley's Bakery & Cafe (4.7 miles)
• Starbucks (5.2 miles)
• Pressed Cafe (5.3 miles)
• Panera Bread (5.5 miles)

Theaters

• Chunky's Cinema Pub - Nashua (1.1 miles)
• AMC Tyngsboro 12 (6.4 miles)

Hospitals

• St Joseph Adult Day Health Center (1.1 miles)
• Northeast Rehabilitation Hospital (2.5 miles)

Pharmacies

• Rite Aid (1.2 miles)
• Walgreens (2 miles)
• CVS Pharmacy (2.1 miles)
• CVS Pharmacy (2.6 miles)
• Walgreens (2.7 miles)
• CVS Pharmacy (3.2 miles)
• Rite Aid (4.2 miles)

Places of Worship

• Resurrection Parish (1.5 miles)

Parks

• Greeley Park (2.2 miles)
• Edward Roy Memorial Park (4.8 miles)
• Benson's Park (5.3 miles)
• Merrimack Commons (6.9 miles)