45 Hemlock Hill Drive, Loudon, NH 03307
For more information about senior living options: (844) 490-3973
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Dawn is a great psychiatrist. Rebecca is wonderful, empathetic, and collaborates with patients. Rebecca is one of the most kind-hearted people. Brianna Boulanger, PMHNP-BC, is fantastic. Brianna Boulanger takes a comprehensive and thoughtful approach to mental health, blending evidence-based medication management with holistic strategies. Brianna Boulanger listens and tailors care to the individual. Brianna Boulanger combines clinical expertise with genuine compassion. The practice provides quality medication management and individualized care. The team is timely, personable, easy to connect with, nonjudgmental, and pleasant. Resonance is highly recommended for psychiatric care.
One reviewer warned others to stay clear of Resonance Mental Health, calling the establishment awful and describing Rebecca Ferra as an odd psychiatrist. They claim to be randomly charged $300 because the billing department is incompetent. They note there is no phone number to call for discrepancies, only a portal to book appointments, leading to refunds taking 2-3 days. They say it is hard to contact the clinic, patients sit in the waiting room and staff do not acknowledge them, and calls go unanswered. They report that late arrivals can still be charged for a missed appointment, with a $140 fee after only 25 minutes of service, and then being removed from the portal. They claim the practice discharged them with a 30-day notice despite a 90-day notice policy and a balance over $300, leaving them without a refill. They criticize billing and office communication as unclear or lacking, with statements not provided unless requested and a card-on-file requirement.The collective experiences shared about Resonance Mental Health in New Hampshire paint a picture of a practice that can deliver meaningful, compassionate care from several of its clinicians, even as patients wrestle with frustrating administrative hurdles. On the one hand, patients describe clinicians who listen, understand, and collaborate in a way that feels rare and valuable. Dawn and Jen are repeatedly referenced as caring providers who take time to guide patients through difficult processes, including helping someone navigate the patient portal when they aren't comfortable with technology. The sentiment here is clear: when you connect with Dawn, Jen, or Rebecca, you often feel seen, heard, and supported, and you may come away with real progress on personal and mental health goals.
Yet alongside these positive clinical experiences, a recurring thread in the accounts centers on administrative friction that many patients find intolerable. Several reviewers report being randomly charged hundreds of dollars without prior notification or clarity, describing overcharges around $300 that appear without clear explanation. The billing department is portrayed as opaque and sometimes ineffective, leaving patients chasing discrepancies through the patient portal rather than through a direct line of contact. The frustration is amplified by the impression that refunds take days - typically two to three days - and that the process feels reactive rather than proactive. In these accounts, the administrative side of Resonance Mental Health seems to lag behind the quality of care delivered by clinicians.
Communication and accessibility emerge as another major pain point. Reviewers recount difficulty getting timely responses from the office, with attempts to call going unanswered and no obvious number to address billing discrepancies beyond booking appointments. The patient portal, intended to be a secure and efficient channel, sometimes creates more hurdles than it resolves: statements are not readily accessible, and patients who raise concerns feel entangled in a system that seems indifferent to their urgency. There are also reports of policy tension, such as disputes over notice periods for account closures or refills, where patients felt they were treated inconsistently relative to documented policies. The resulting sense is that even when care is excellent, the path to maintaining continuity of care can be unexpectedly rocky.
Within this mixed landscape, several detailed anecdotes highlight the highs of genuine care alongside the lows of friction. One reviewer describes saved access to care thanks to Dawn and Jen, noting relief at not losing the opportunity to see Dawn despite initial fears about using the online portal. Another patient emphasizes the supportive, empathetic approach of Rebecca, who is praised for being down-to-earth, easy to talk to, and consistently attentive during monthly check-ins. There is a strong thread of trust in Rebecca's ability to listen, coordinate medications, and demonstrate a real care for the patient's family and daily life. This consistent warmth from Rebecca, Bri, and other clinicians helps counterbalance the administrative challenges that some patients face.
Brianna Boulanger, identified as a PMHNP-BC, stands out in several reviews as a standout clinician whose approach blends thorough medical management with an integrative, holistic touch. Reviewers describe Bri as knowledgeable, upfront about policies, and deeply committed to tailoring care to each patient's needs. One account frames Bri as a rare combination of clinical excellence and transparency about what patients can expect, to the point where long waits for appointments are considered worth enduring because the quality of interaction and the level of personalized attention remain high. The sentiment from this cohort is that Bri's practice embodies a model of care that many patients are seeking: hands-on, evidence-informed treatment paired with a genuine willingness to listen and collaborate.
Several statements reflect a broader, professional endorsement of Resonance by peers in the mental health field. A reviewer who identifies as a fellow mental health professional notes that Resonance has earned their trust for providing quality medication management and for treating patients as individuals who deserve careful assessment and ongoing support. This professional endorsement coexists with the detailed patient experiences, helping to build a picture of a practice that can deliver consistently solid clinical care while still needing to refine its administrative and communications processes. For many readers, this blend of clinical competence and collegial recognition helps explain why some patients remain committed to Resonance despite the administrative headaches others report.
Taken together, the reviews present a nuanced portrait of Resonance Mental Health. The clinicians - Dawn, Jen, Rebecca, Brianna - are repeatedly praised for their empathy, responsiveness, and willingness to go beyond the standard expectations of care. Their patients describe feeling understood, being involved in medication decisions, and receiving attentive monthly check-ins that contribute to ongoing improvement. However, the same narratives underscore significant frustrations with billing practices, billing communications, portal navigation, and policy enforcement. The frequent complaints about unexpected charges, delayed refunds, and inadequate phone support suggest a practice that excels in therapeutic encounters but struggles to synchronize administrative operations with the patient-centered care its clinicians strive to provide.
For anyone considering Resonance Mental Health, the experiences captured here suggest a careful weighing of the pros and cons. If you prioritize finding a clinician who listens, explains treatment plans clearly, and makes you feel comfortable sharing concerns - especially if you need help navigating complex medication management or want a compassionate, steady presence - this practice has proven to offer that level of care in several high-visibility cases. On the other hand, if you anticipate potential billing surprises, difficulties with statements and refunds, or challenges reaching the office by phone, you may want to prepare for a period of administrative adjustment or consider parallel plans for managing reminders, records, and any financial questions. In the end, the people delivering care - Dawn, Jen, Rebecca, Bri - embody the kind of client-centered commitment that many patients need, even as they remind us that access and administrative clarity are integral to sustaining trust and long-term treatment.
22 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Board and Care HomeBoard and care homes provide a smaller, more intimate setting for seniors who require assistance with daily tasks but do not need the level of care offered by a nursing home. They offer personalized care, meals, and social activities in a homelike environment, ensuring that seniors receive individualized attention and support in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Manchester (24 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Neurorestorative NH Hemlock Hill is a board and care home located in Loudon, NH. We offer a range of amenities to ensure the comfort and convenience of our residents. Each room is fully furnished and includes cable or satellite TV, Wi-Fi/high-speed internet access, and a telephone for staying connected with loved ones. Our beautiful outdoor space provides a peaceful environment for our residents to enjoy nature and relax.
Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. We also coordinate with health care providers to ensure that our residents receive the necessary medical attention. Our mental wellness program focuses on promoting emotional well-being among our residents.
At Neurorestorative NH Hemlock Hill, we understand the importance of proper nutrition, which is why we offer specialized meal preparation and service to accommodate special dietary restrictions, including diabetes diets. Our dining room provides a pleasant atmosphere for residents to enjoy their meals.
In addition to personalized care services, we also offer transportation arrangements for medical appointments as well as scheduled daily activities to keep our residents engaged and socializing with others. Nearby cafes, pharmacies, and restaurants are conveniently located for easy access for both residents and visitors.
Come experience the comfortable and supportive environment at Neurorestorative NH Hemlock Hill in Loudon, NH.
Neurorestorative Nh Hemlock Hill is located at 45 Hemlock Hill Drive, Loudon, NH 03307 in Merrimack County, New Hampshire
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