133 Pleasant Street, Berlin, NH 03570
For more information about senior living options: (844) 490-3973
The doctor made room on his busy schedule to see the patient within half an hour, which delighted them. They were pleased with their doctor, the nurse, the scheduler, and CCFHS for taking extra steps to accommodate them. They have been deeply impressed with CCFHS for over ten years, praising the quality of the doctors, the facilities, and the caring attitude of the staff. They believe CCFHS keeps people healthy and that the staff do their best and then some. They note very short waiting times. They have been very happy with the care at CCFHS for about 40 years. They love the place; the doctor is the best and the staff are friendly and helpful.
They don't even try. Appointments were cancelled due to a severe snowstorm. The scheduler warned it could be nine months to a year before another 45-minute appointment would be available, because the doctor is only available two days a week and very busy. Getting prescriptions filled was difficult. Out-of-pocket prices were high. Prenatal care did not check iron or share results, and questions about pregnancy were often dismissed as normal. A doctor allegedly hit a 17-month-old with a door, causing a welt, and did not apologize. The practice was described as a complete failure that does not care about patients and often fails to return calls.Coos County Family Health Services in Berlin, NH is best suited for families and older adults who prize a long-standing, locally rooted primary care relationship and value a clinic culture that emphasizes personal attention and continuity. The community works best for patients who are willing to trade some scheduling rigidity for doctors who genuinely know their history and for staff who will go the extra mile when possible. It is not the right fit for those who require guaranteed, rapid access to specialists, or for households that depend on effortless medication management and highly predictable appointment timelines. In short, this is a local, physician-led option that rewards loyalty and personal connections, but it asks patients to tolerate variability in access and responsiveness.
The strongest advantages lie in the human-centered core of care. Reviewers repeatedly praise the quality of physicians, the competence of the clinical team, and the overall caring ethos that permeates reception, nursing, and specialists. A patient who has spent decades under the care of CCFHS reports sustained, high-level medical attention and a willingness to accommodate urgent needs when possible. The practice's long history in the community translates into relationships that can feel like an extension of family care, with staff who remember you, your meds, and your goals. When the system aligns - such as a doctor unexpectedly carving out time to see a patient in a crunch - this can feel like rare, earned responsiveness in a crowded field.
Yet the reality is mixed on access and continuity. The most frequent critique centers on inconsistent appointment availability and variable access to specialists. A pattern emerges: patients can experience high-quality in-house care, but referrals to cardiology or other subspecialties are not always forthcoming, even when clinically warranted. Prescription management and refills register as a notable pain point for some, with reports that medication questions and recalls are not always resolved promptly. A few reviews describe encounters with substitutes who seem uncertain or unable to answer questions, contributing to a perception of fragmented care. These gaps undercut the otherwise solid clinical foundation and can leave families feeling ping-ponged between primary care and administrative hurdles.
Those strengths, however, can offset many downsides for the right audience. When the physician?patient relationship is the centerpiece, the benefits of continuity, familiarity, and a culture of genuine care can outweigh less predictable scheduling. For a family prioritizing trust, a clinician who has stayed with them over the years, and a practice that emphasizes keeping people "whole," CCFHS offers a compelling, if imperfect, home base. And while paying out-of-pocket costs is flagged as a downside, the value proposition remains strong for those who can leverage the in-house expertise and the sense that care is tailored rather than transactional.
Alternatives are worth considering for certain needs. Families who rely on rapid, guaranteed access to specialists or who cannot tolerate delays in referrals may find larger regional clinics, hospital-affiliated networks, or multi-site practices more reliable. Those for whom cost transparency and predictable medication management are non-negotiable should compare out-of-pocket implications and the clarity of prescription processes elsewhere. The occasional vehement negative review also serves as a caution flag: while not representative of every encounter, it signals potential safety and communication concerns that authoritative, well-staffed systems in other providers would frame quite differently.
In closing, Berlin's Coos County Family Health Services stands out as a practical choice for a caregiver who values a trusted local physician, consistent bedside manner, and a treatment approach grounded in a deep, long-standing community presence. It rewards loyalty with genuine doctor?patient rapport and a willingness to adapt when time permits. For families whose top criteria include reliable specialty access, transparent medication management, and predictable scheduling, exploring alternatives that emphasize networked services and standardized processes is prudent. The decision should hinge on balancing the cherished continuity of care against the realities of access, cost, and administrative friction.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Coos County Family Health Services in Berlin, NH is a fully furnished assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features cable or satellite TV in each apartment, allowing residents to stay entertained and connected.
A spacious dining room provides a comfortable setting for residents to enjoy delicious meals prepared by the staff. Special dietary restrictions can be accommodated to ensure that every resident's nutritional needs are met.
For those who prefer to cook their own meals, each apartment includes a kitchenette. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community.
Residents have access to outdoor spaces and gardens where they can relax and enjoy nature. Additionally, there is a small library for residents who enjoy reading or studying.
Wi-Fi/high-speed internet is available throughout the community, allowing residents to easily stay connected with friends and family online.
Care services at Coos County Family Health Services include 24-hour supervision by trained staff members, assistance with activities of daily living such as bathing and dressing, and assistance with transfers for those with mobility challenges. Medication management ensures that residents receive the correct medications at the appropriate times.
The community also places importance on mental wellness, offering a mental wellness program for residents who may benefit from additional support.
Coos County Family Health Services is conveniently located near parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals, providing easy access to essential services for residents.
With its comprehensive amenities and care services, Coos County Family Health Services offers a welcoming environment for seniors seeking an assisted living community in Berlin, NH.
Coos County Family Health Services is located at 133 Pleasant Street, Berlin, NH 03570 in Coos County, New Hampshire
Susan Bisson
Berlin, NH
Comprehensive care and amenities (24-hour supervision and daily living assistance, medication management, diabetes diet, restaurant-style dining, fully furnished apartments, housekeeping, outdoor space and garden, activities, a small library, Wi-Fi, and move-in coordination).
Maria Aristegui-Burke
Berlin, NH
Fully furnished apartments with 24/7 care, meals with dietary options, and engaging activities.
Guylaine Donovan
Berlin, NH
24/7 supervision and medication management, plus restaurant-style dining and engaging activities.
Priscilla Breault
Berlin, NH
24/7 supervision with diabetes care, medication management, mental wellness, and engaging activities in a furnished setting.
Claire Frenette
Berlin, NH
Comprehensive amenities and care in a comfortable, fully furnished setting that supports an active lifestyle.
Notre Dame Apartments
Berlin, NH
Affordable 1-bedroom rent with strong nearby amenities.
Coos County Nursing Home
Berlin, NH
Caring staff, spotless environment, and quality meals with a social roommate setup.
Summit by Morrison
Whitefield, NH
Caring, responsive staff; spacious, modern apartments; restaurant-style dining.
Riverglen House Of Littleton
Littleton, NH
Warm, welcoming community with flexible scheduling, good dining and engaging activities.
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