133 Pleasant Street, Berlin, NH 03570
For more information about senior living options: (844) 490-3973
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The patient was pleased with the doctor, the nurse, the scheduler, and CCFHS for taking extra steps to accommodate them. CCFHS called and arranged a same-day appointment within half an hour, delighting the patient. The reviewer was deeply impressed with CCFHS - the quality of the doctors, the facilities, and the caring attitude of all staff. The care kept the patient whole. CCFHS keeps people healthy and does more than their best. The waiting time was very short. The patient has been very happy with the care at CCFHS for about 40 years. The reviewer loves the place, praising the doctor as the best and the staff as friendly and helpful.
They don't even try. Out-of-pocket prices suck. They deny cardiology referrals unless chest pain is present. They can't take care of patients; it's a complete failure of the company. They don't care about anyone and provide minimal care. There's a pattern of substitute doctors who say they don't know or don't work there. Prenatal care doesn't check iron or share iron test results. A doctor allegedly hit a 17-month-old in the face with a door and did not apologize. Scheduling can require waiting nine months to a year for another 45-minute appointment. They promised a replacement medication by Friday but did not call back. The walk-in center is described as a joke; they can't take care of patients.In a landscape of healthcare where stress and frustration often collide with care, one ongoing thread from these experiences is a mix of remarkable responsiveness and sharp disappointment. The strongest moment comes from a canceled appointment due to a severe snowstorm, when the scheduler warned it could be nine months to a year before another half-hour slot would open because the doctor is extremely busy and only twice a week. Yet, within hours, CCFHS called to say the doctor had carved out time in a truly packed schedule if the patient could come within half an hour. The patient didn't hesitate and left with a deep sense of relief and gratitude - praising the doctor, the nurse, the scheduler, and the organization for "taking the extra steps to accommodate me."
Another thread runs through years of experience that stretches back to high expectations set by esteemed institutions. One reviewer compared life before and after moving to New Hampshire, recalling a history with Harvard COOP/Pilgrim and expecting a letdown after relocating. That expectation didn't materialize. For more than ten years, the reviewer has been "deeply impressed with CCFHS: the quality of the doctors, the quality of the facilities, and the deeply caring attitude of everyone from the receptionists to the specialists to the nurses." The closing sentiment, "Thanks for keeping me whole," captures a sense of sustained value and reliability.
There is also a practical, sometimes contradictory, set of comments about day-to-day operations. A few voices acknowledge the paradoxes of healthcare economics and access: "Good Luck getting your prescriptions filled" sits next to a more upbeat note - "Keeps folks healthy? They do their best and then some!" and a concise nod to efficiency - "Very short waiting time." There is clear pride in personal health management and the sense that the system can function smoothly for some patients, even as others struggle with costs and administrative hurdles.
Loyalty and long-term attachment are palpable in another testimonial, where the author states, "I have been very happy with the care at CCFHS for 40 years or so." Yet, even long-standing satisfaction coexists with concerns for how care is managed in newer circumstances. The reviewer describes moving to the region two and a half years ago and finding that blood pressure control became the central focus, with repeated refusals to refer to a cardiologist. The patient notes being denied three consecutive requests for a cardiologist referral, with the explanation that the clinic "deals with blood pressure and will not send me to a cardiologist unless I have chest pain." The experience is made more troubling by the claim that the doctor's notes omitted the patient's repeated request to see a cardiologist.
A separate, smaller thread touches on the structure and geography of care. A remark labeled as "D+ Students practice in Berlin NH. Look it up!" suggests awareness of the training environment and the economic realities behind where care is delivered, including an implication that compensation and opportunities may be different in Berlin, NH. The reviewer signs off with "Exile valley," signaling a sense of dislocation or separation from expected medical hubs, and hints at broader concerns about access and distribution of care.
Despite the crescendos of frustration, some voices pivot back to positive, affectionate praise. "I love this place; my doctor is the best and the staff is very friendly and helpful" cries one heartfelt note, underscoring that personal rapport and approachable staff can still define a positive experience. This balance - between admiration for individual clinicians and critique of systemic constraints - permeates many of the comments, painting a complex portrait of a clinic that can feel like sanctuary for some and a source of serious concern for others.
But then there are stark condemnations that eclipse the earlier warmth. A reviewer argues that "one star is too much for this company" and accuses the doctors of not caring about patients, tying criticism to broken promises around medications, slow or non-existent follow-up, and recalls. The outcry includes accusations of deception by specific staff, a sense that open communication is lacking, and frustration with inapt retention of primary care physicians, making it nearly impossible to get timely appointments. The tone is raw and unequivocal: "This is a complete failure of a company," with a call to retire some doctors who aren't meeting patient needs and a sharp indictment of the system's responsiveness.
The most intense critique comes from a patient describing a cascade of negative experiences that spans multiple domains of care, from prenatal to everyday health concerns. This account paints a grim picture of inconsistent care, with substitutes who seem unfamiliar with patients' histories, a sense of being dismissed on important questions, and a specific claim about dental-like urgency around iron levels. The reviewer highlights a particular incident where a substitute physician told them that having an anterior placenta was normal and, more disturbingly, that a doctor "hit my 17-month-old in the face with the door," knocking him down and leaving a welt, with no apology and a brusque remark about the child's reaction. That patient expresses a deep sense of disappointment after six years of engagement with the practice, stating a willingness to bear substantial travel cost to seek care elsewhere rather than remain at the current facility.
Taken together, these accounts reveal a facility that can deliver life-changing responsiveness at its best and at other times fall into patterns of delays, miscommunication, and even alarming episodes. The strongest praise centers on quick, compassionate action when it matters most: a doctor willing to rearrange a schedule to see a patient promptly; decades-long satisfaction with the overall quality of care; and a staff that can feel like a dependable safety net for those who can navigate the system. Yet there are equally forceful, near-universal criticisms about access to specialists, conflicts between acute care demands and preventive or specialty referrals, the reliability of communication about medications and recalls, and the frightening experiences some patients recount involving involved staff and patient safety.
In the end, the reviews map a facility that elicits powerful loyalties and equally powerful frustrations. For some, CCFHS stands as a beacon of medical care, marked by dedication, attentive clinicians, and a sense that the team will bend the rules to help a patient in need. For others, the same system appears to be mired in structural gaps - too slow to adapt, insufficiently collaborative about referrals, and sometimes dangerously mismanaged in ways that shake trust. The messages blend warmth with warning, admiration with alarm, and personal histories with immediate, sometimes jarring, day-to-day realities. It is a portrait of a healthcare home that can nourish health and confidence in one moment, and stimulate vigilance, frustration, and urgent concern in the next.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Coos County Family Health Services in Berlin, NH is a fully furnished assisted living community that offers a wide range of amenities and care services to meet the needs of its residents. The community features cable or satellite TV in each apartment, allowing residents to stay entertained and connected.
A spacious dining room provides a comfortable setting for residents to enjoy delicious meals prepared by the staff. Special dietary restrictions can be accommodated to ensure that every resident's nutritional needs are met.
For those who prefer to cook their own meals, each apartment includes a kitchenette. Housekeeping services are provided to maintain cleanliness and tidiness throughout the community.
Residents have access to outdoor spaces and gardens where they can relax and enjoy nature. Additionally, there is a small library for residents who enjoy reading or studying.
Wi-Fi/high-speed internet is available throughout the community, allowing residents to easily stay connected with friends and family online.
Care services at Coos County Family Health Services include 24-hour supervision by trained staff members, assistance with activities of daily living such as bathing and dressing, and assistance with transfers for those with mobility challenges. Medication management ensures that residents receive the correct medications at the appropriate times.
The community also places importance on mental wellness, offering a mental wellness program for residents who may benefit from additional support.
Coos County Family Health Services is conveniently located near parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, and hospitals, providing easy access to essential services for residents.
With its comprehensive amenities and care services, Coos County Family Health Services offers a welcoming environment for seniors seeking an assisted living community in Berlin, NH.
Coos County Family Health Services is located at 133 Pleasant Street, Berlin, NH 03570 in Coos County, New Hampshire
Susan Bisson
Berlin, NH
Comprehensive care and amenities (24-hour supervision and daily living assistance, medication management, diabetes diet, restaurant-style dining, fully furnished apartments, housekeeping, outdoor space and garden, activities, a small library, Wi-Fi, and move-in coordination).
Maria Aristegui-Burke
Berlin, NH
Fully furnished apartments with 24/7 care, meals with dietary options, and engaging activities.
Guylaine Donovan
Berlin, NH
24/7 supervision and medication management, plus restaurant-style dining and engaging activities.
Priscilla Breault
Berlin, NH
24/7 supervision with diabetes care, medication management, mental wellness, and engaging activities in a furnished setting.
Claire Frenette
Berlin, NH
Comprehensive amenities and care in a comfortable, fully furnished setting that supports an active lifestyle.
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