3645 Rio Poco, Reno, NV 89502
For more information about senior living options: (844) 490-3973
Her mom has her own room, a TV in her room, can use the bathroom, and is not forced to wear diapers. She is treated like a person, not a prisoner. The care and service are excellent and caring. The house is beautiful and clean, and the staff are excellent. Leo took very good care of her dad and the other residents. The father had the best quality of life in his remaining days and was happy being at Serenity.
The facility did not take good care of residents and was not patient. It did not keep residents' bedding clean nor their water cups. It did not change the resident often enough. The facility stole the resident's vitamins, forcing the family to buy replacements out of pocket. It is a very terrible place that treats the elderly like prisoners. The prison does a better job than this facility. The website hasn't been updated since 2018 and seems to prioritize numbers over residents.Serenity Senior Care in Reno is best suited for families seeking a warm, home-like setting where daily life feels personal and professionals are capable of delivering attentive, compassionate care in a visually appealing environment. The strongest notes come from residents and families who praise a clean, inviting house and caregivers who connect with residents on a human level. Specific staff members, notably Leo, are singled out for genuine, attentive care that markedly improves quality of life for those in their final chapters. For families prioritizing dignity, autonomy, and a comfortable living space, Serenity can provide meaningful daily life and meaningful moments with loved ones.
At the same time, the community carries significant caveats that cannot be ignored. Several reviews describe lapses in basic daily care - dirty bedding, insufficient attention to water and nutrition, and infrequent care changes - that erode trust. A serious theft allegation about vitamins adds another troubling dimension, suggesting gaps in accountability. Administrative impressions also surface in reviews, with one former administrator noting a focus on numbers over residents and a sense that leadership may not demonstrably champion resident welfare. These contrasting experiences create a divided picture: solid warmth and home-like comfort on one side, and real risks around consistency, oversight, and integrity on the other.
The principal pros - an attractive, clean facility and staff who demonstrate genuine care in some cases - do offset the main cons only for families who can verify ongoing, reliable caregiver engagement. When caregivers communicate, involve families, and maintain steady routines, residents can thrive and feel valued. The positive accounts of a lived-in, respectful atmosphere - where residents enjoy private rooms and the freedom to move around and maintain personal habits - offer a compelling counterweight to occasional lapses. Yet the offset only holds if management maintains consistent staffing, transparent procedures, and rapid corrective action when issues arise.
Those who should consider alternatives are clear: families that require unwavering consistency, robust care coordination, and transparent governance may want to look elsewhere. The repeated suggestion that administration centers on metrics rather than resident well-being, plus the outdated website from prior leadership, signals a governance pattern that may not suit caregivers seeking rigorous accountability and dependable, repeatable standards. For residents with higher medical needs, strict monitoring requirements, or a preference for highly documented care plans, Serenity's current offerings may not meet expectations, and the risk of entrenched lapses could outweigh any warmth or aesthetics.
From a decision-making standpoint, prospective entrants should verify several practical factors before commitment. Ask for recent inspection reports and read between the lines of care plans to confirm medication management, wound care, and daily living assistance are consistent and personalized. Inquire about staff-to-resident ratios, how shifts are staffed, and how turnover is managed. Demand concrete examples of problem resolution, incident reporting, and how families are updated about concerns. If possible, request direct conversations with both long-term residents and families who have recent experiences to gauge whether the praised attentiveness is sustainable or episodic.
The concluding guidance is straightforward. Serenity is a viable choice for families valuing a bright, comfortable home and caregivers who genuinely connect with residents, especially when consistency of care and transparent governance can be demonstrated. However, the potential for neglect in daily routines and the serious allegation of theft cannot be dismissed. If these red flags weigh heavier than the appeal of a personable, dignified living environment, alternative communities with stronger, clearer oversight and proven, defensible care records should be pursued. When choosing Serenity, approach with a plan: insist on clear care protocols, set explicit expectations for daily routines and safety, and insist on a test period with ongoing, verifiable feedback to ensure that warmth is matched by dependable, trustworthy care.
9 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (1 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Serenity Senior Care in Reno, NV is an exceptional assisted living community designed to provide comfort, convenience, and personalized care for seniors. Situated in a peaceful neighborhood, our community offers a range of amenities and services to enhance the quality of life for our residents.
Inside our fully furnished apartments, residents will find a cozy and welcoming atmosphere to call their own. Our dining room provides ample space for socializing and enjoying delicious meals prepared by our skilled culinary team. We cater to special dietary restrictions to ensure that every resident receives the nutrition they need.
At Serenity Senior Care, we understand the importance of maintaining an active and engaged lifestyle. That's why we offer a variety of scheduled daily activities that cater to different interests and abilities. From group exercises to arts and crafts sessions, there is always something enjoyable happening within our community.
Our dedicated caregivers are available around the clock to assist with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that each resident's medical needs are met promptly. Medication management is also provided to ensure medication adherence and safety.
For added convenience, we offer move-in coordination services as well as housekeeping services to keep our residents' apartments clean and tidy. Transportation arrangements are available for medical appointments as well as visits to nearby cafes, parks, pharmacies, restaurants, and other local attractions.
With Serenity Senior Care in Reno, NV, seniors can enjoy their golden years in a supportive environment where their comfort and well-being are prioritized. Contact us today to learn more about our assisted living community and how we can meet your loved one's unique needs.
Serenity Senior Care is located at 3645 Rio Poco, Reno, NV 89502 in Washoe County, Nevada
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