3645 Rio Poco, Reno, NV 89502
For more information about senior living options: (844) 490-3973
Her mom's new home is great, with her own room, a TV, an accessible bathroom, and freedom from wearing diapers. The resident is treated like a person, not a prisoner. The house is beautiful and clean, and the staff are excellent. Leo took very good care of the residents. The father had the best quality of life on his remaining days. Serenity provides excellent caring service.
They didn't take good care of the residents and were not patient. They did not keep the resident's bedding clean nor the resident's water cup. They didn't change the resident enough. They stole the resident's vitamins. It's a very terrible place that treats the elderly like prisoners. The reviewer notes that the prison does a better job. The reviewer does not recommend it. The website hasn't been updated since 2018 and it's all about the numbers, not the residents.A range of experiences has been shared about Serenity, with some people praising the facility for care and atmosphere, and others recounting serious concerns about how residents are treated and looked after. Taken together, the remarks paint a complex picture of a place that can feel like a respectful home to some and a troubling, almost prison-like environment to others. The contrasts are striking and reflect real differences in daily life and outcomes for residents and their families.
Several reviewers describe a troubling standard of care at Serenity. One account emphasizes neglect and impatience, describing a failure to attend to residents properly: bedding left unclean, an unwashed water cup, and infrequent changes in a resident's routine. Even more upsetting is a claim that, when a resident moved out, vitamins were stolen and a family had to replace them out of pocket. This set of statements conveys a perception of residents treated more like inconveniences than human beings, culminating in a harsh judgment that Serenity "treats their elderly like prisoners." The language is stark and reflects a deep disappointment in care quality and respect for personal dignity.
In stark contrast, other voices share a much more positive impression. One family member reports that their mom's new home is great, with clear improvements in her daily life: she has her own room, a TV in her room, access to the bathroom, and freedom from being forced to wear diapers all the time. To this reviewer, the new arrangement is a world apart from Serenity, where the person is described as being "treated like a person, not a prisoner." The strong preference for the new setting underscores a belief that Serenity fell short in several fundamental areas of everyday living and personal autonomy.
Amid the mixed feedback, there are brief but affirmative accolades. A short line simply stating "Excellent caring service" suggests that, for some residents or families, Serenity delivers compassionate, attentive care that leaves a lasting positive impression. While brief, this sentiment adds to the mosaic of experiences, indicating that at least some residents receive the level of care and warmth that families value highly.
Another recurring theme is the perception that Serenity's website and overall presentation may not reflect the real-day situation inside the facility. One reviewer notes bluntly that "Website hasn't been updated since I was the administrator there in 2018," and adds that the focus appears to be on numbers rather than on residents. This critique points to a broader concern about transparency and whether the facility's communications truly capture what life is like for residents and families.
Yet, within the same set of remarks, there is a strong, appreciative portrait of Serenity as a great retirement home. A family member describes the house as beautiful and clean, with staff who are excellent. They specifically commend Leo for taking very good care of their dad, suggesting that the father's last days were marked by high-quality care and a sense of well-being. This appreciation is framed as evidence that Serenity can provide meaningful, compassionate care and contribute to a good quality of life for residents who benefit from dedicated staff and a well-kept environment.
Taken together, the reviews present Serenity as a place of significant contrasts. For some families, the experience hinges on the attentiveness and patience of the staff, the cleanliness and livability of the living spaces, and the ability of residents to maintain dignity and independence. For others, the care falls short in critical ways, including basic daily needs and respect, with some even reporting losses that feel personal and damaging. The stories about Serenity's different realities - prison-like confinement versus supportive, person-centered care - highlight how much depends on day-to-day interactions, specific staff members, and perhaps which unit or care team a resident encounters.
Ultimately, the collection of feedback suggests that Serenity can offer excellent, compassionate care under the right circumstances, especially when there are dedicated caregivers who treat residents with dignity and kindness. But the same facility can disappoint when basic caregiving tasks are neglected, when personal belongings are mishandled, or when residents do not feel respected as individuals. For families evaluating Serenity, these accounts underscore the importance of visiting with care, asking pointed questions about daily routines and autonomy, and seeking visibility into staff consistency and resident outcomes.
9 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Reno Tahoe International (1 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Serenity Senior Care in Reno, NV is an exceptional assisted living community designed to provide comfort, convenience, and personalized care for seniors. Situated in a peaceful neighborhood, our community offers a range of amenities and services to enhance the quality of life for our residents.
Inside our fully furnished apartments, residents will find a cozy and welcoming atmosphere to call their own. Our dining room provides ample space for socializing and enjoying delicious meals prepared by our skilled culinary team. We cater to special dietary restrictions to ensure that every resident receives the nutrition they need.
At Serenity Senior Care, we understand the importance of maintaining an active and engaged lifestyle. That's why we offer a variety of scheduled daily activities that cater to different interests and abilities. From group exercises to arts and crafts sessions, there is always something enjoyable happening within our community.
Our dedicated caregivers are available around the clock to assist with activities of daily living such as bathing, dressing, and transfers. We coordinate with health care providers to ensure that each resident's medical needs are met promptly. Medication management is also provided to ensure medication adherence and safety.
For added convenience, we offer move-in coordination services as well as housekeeping services to keep our residents' apartments clean and tidy. Transportation arrangements are available for medical appointments as well as visits to nearby cafes, parks, pharmacies, restaurants, and other local attractions.
With Serenity Senior Care in Reno, NV, seniors can enjoy their golden years in a supportive environment where their comfort and well-being are prioritized. Contact us today to learn more about our assisted living community and how we can meet your loved one's unique needs.
Serenity Senior Care is located at 3645 Rio Poco, Reno, NV 89502 in Washoe County, Nevada
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