1517 Gentle Brook Street N., Las Vegas, NV 89084
For more information about senior living options: (844) 490-3973
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Diane was prompt and attentive, giving the client confidence in the care option. The reviewer states that the company is the best in the valley, with great staff and professionalism. The team of caregivers is highly recommended for 24-hour care. The service is described as great with an "angel in their hearts." The company is said to care deeply about what they do and to take their jobs seriously. If possible, the reviewer would give the company six stars.
The agency has poor communication and unreliable staff. There are frequent no-call/no-shows by caregivers, with no calls to clients. Scheduling is inconsistent, with caregivers switching days and times. The agency is described as poorly run and not a reputable business. Office staff and caregivers are said to have very poor communication skills. The reviewer regards the company as the worst they have dealt with and would not recommend it. A veteran reports very poor service and a lack of consistent caregivers, and would never recommend the agency.This collection of experiences paints a picture of a home health agency that inspires very strong opinions - some clients sing its praises with genuine warmth, while others wrestle with persistent frustration over logistics, communication, and consistency. On one end of the spectrum, several reviewers describe compassionate, attentive care, professional staff, and a sense of relief when the agency steps in to support families during difficult times. On the other end, there are repeated complaints about reliability, scheduling chaos, and a disturbing pattern of no-call/no-show incidents that leave clients feeling left in the lurch and underserved.
Many of the strongest criticisms focus on the basics of service delivery: communication and scheduling. Reviewers recount situations where caregivers did not show up and were not contacted by either the agency or the caregiver, leaving families scrambling for coverage. The office staff and the process for managing shifts and changes appear to be inconsistent, with clients reporting frequent last-minute schedule switches despite their stated preferences. This instability undermines confidence, especially for families counting on regular, reliable in-home support.
Against this backdrop of unreliability, there are notable counterpoints that highlight moments of excellent care and genuine compassion. One reviewer described a candid, proactive conversation with a staff member named Diane, who listened carefully, organized a meeting, and helped them feel reassured about securing care for a loved one while the reviewer was at work. This account emphasizes promptness, attentiveness, and the sense that the agency can be a solid, supportive option when approached with clear expectations and good communication.
The praise isn't isolated to a single interaction. Another reviewer expressed a remarkably high level of satisfaction, declaring the company "the best in the valley" after moving through other providers. They lauded the staff's professionalism and the overall care they received for a family member, even going so far as to say they would give six stars if possible. This perspective reflects a deep appreciation for the care quality, the empathy of the caregivers, and the confidence that the agency can provide consistent, attentive support when the experience aligns with the client's needs.
A recurring thread in the positive reviews is the sense that the agency genuinely cares about its work and the people it helps. Phrases like "the best," "care about what they do," and "these caregivers are highly recommended" recur as testimonials to a team that treats caregiving as more than a job. For those seeking 24-hour assistance, the messages reinforce that the agency can deliver a serious, dedicated level of service when the match between family needs and caregiver availability is well managed, and when the care team approaches the work with heart.
Taken together, the reviews suggest a service with real strengths and real vulnerabilities. The agency appears capable of delivering compassionate, professional care and earning the trust of families who experience stability and clear, responsive communication. Yet it also faces ongoing challenges around reliability and continuity - issues that can derail even the best intentions if not addressed. The contrast between the negative experiences and the glowing endorsements points to a common truth in home health services: outcomes often hinge on consistent caregiver assignments, predictable scheduling, and effective, proactive communication from the office.
For anyone considering this agency, the mix of feedback serves as a helpful warning and a hopeful reminder. If you decide to explore their services, it could be worth asking specifically about how they handle caregiver assignments to ensure continuity, what steps they take to prevent no-call/no-show situations, and how their office coordinates scheduling changes with families. In doing so, you can gauge whether the agency's strengths align with your loved one's needs and whether the processes are robust enough to provide the dependable support families rely on during vulnerable times.
10 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
McCarran International (14 miles away)
24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones. Coordination with health care providersCoordination with health care providers is crucial for seniors to ensure proper medical care, medication management, and overall well-being. This collaboration helps prevent overlapping treatments, track progress more effectively, and provide comprehensive support tailored to individual needs.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.
Transportation arrangement (medical)Transportation arrangements for medical purposes are essential for seniors as they may have difficulty driving themselves to appointments or accessing public transportation. Having reliable and safe transportation options ensures that seniors can receive timely medical care and maintain their health and well-being.
Transportation to doctors appointmentsTransportation to doctors' appointments is crucial for seniors as it ensures they have access to necessary medical care and support for their health needs. Without reliable transportation, seniors may struggle to attend important appointments, leading to potential delays in treatment and health complications. Providing transportation services helps seniors maintain their overall well-being and quality of life. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Welcome to Holy Angel Care Home I in Las Vegas, NV! Our community is dedicated to providing exceptional care and support for seniors in a comfortable and nurturing environment.
Our residents will enjoy a range of amenities that enhance their living experience. We have a spacious dining room where delicious meals are served daily. Each room is fully furnished, ensuring our residents feel at home from the moment they move in. Our beautiful garden provides a tranquil outdoor space for relaxation and enjoyment.
Housekeeping services are provided regularly, ensuring that our residents can focus on enjoying their time with us without the worry of maintaining their living space. We also offer move-in coordination assistance to make the transition into our community as seamless as possible.
In today's digital age, we understand the importance of staying connected. That's why we provide telephone and Wi-Fi/high-speed internet services to keep our residents connected with their loved ones near and far.
Our highly trained staff is committed to providing personalized care services tailored to meet the unique needs of each resident. We offer assistance with activities of daily living, including bathing, dressing, and transfers. Our team also coordinates with healthcare providers to ensure that all medical needs are met.
Dietary restrictions are taken into consideration when preparing meals for our residents, including diabetes diets and special dietary requirements. Medication management services are available to ensure that medications are taken correctly and on schedule.
Transportation arrangements for medical appointments are provided, giving our residents peace of mind knowing they can easily reach their doctor's office or other medical facilities when needed.
At Holy Angel Care Home I, we believe in promoting an active lifestyle for our residents. Scheduled daily activities cater to individual interests and preferences, encouraging social interaction and mental stimulation.
Additionally, convenience is at your fingertips with 9 pharmacies nearby, 1 physicians' office nearby, and 1 hospital nearby for any medical needs that may arise.
Experience comfort, care, and companionship at Holy Angel Care Home I. Contact us today to learn more about our assisted living community in Las Vegas, NV.
Holy Angel Care Home I is located at 1517 Gentle Brook Street N., Las Vegas, NV 89084 in Clark County, Nevada
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