1517 Gentle Brook Street N., Las Vegas, NV 89084
For more information about senior living options: (866) 208-4318
Overall Review of Holy Angel Care Home I
Pros
The company is the best in the valley.- They have great staff and professionalism.
- They take care of family members with compassion.
- They provide great service with a heartfelt dedication.
- The team of caregivers is highly recommended.
- Diane is prompt and attentive.
Cons
The company is described as having poor caregivers and poor communication, with frequent no-call/no-shows.- The staff are said to never seem to know what’s going on, and the agency is described as poorly run.
- There are ongoing reliability problems, including frequent changes to scheduled days and times.
- Caregivers are accused of sitting around and not working.
- A veteran reports very poor service and constant turnover of different caregivers, and would never recommend them.
Review
Holy Angel Care Home I is best suited for families seeking around-the-clock personal care in a home-like setting and who are prepared to take an active role in managing staffing. The strongest outcomes occur when intake is prompt, questions are answered, and caregivers feel like part of a coordinated team. When the operation runs smoothly, families experience warmth, attentiveness, and care that feels individualized rather than generic. The most compelling praise comes from those who felt heard, supported, and able to rely on a visible dedication from staff. This option is not a universal fit, but it rewards those who can drive a careful caregiver-matching process and demand responsive coordination.
Those who may want to consider alternatives are families who cannot tolerate inconsistent scheduling or opaque communication. Recurrent no-shows, last-minute time changes, and frequent caregiver turnover can undermine daily routines and trust. If absolute reliability and predictable staffing are non-negotiable, a larger, more standardized agency or a licensed assisted living setting with formal supervision is likely a wiser fit. Prospective clients should weigh how different providers guarantee continuity, what backup plans exist, and whether the care model aligns with the loved one’s level of independence and supervision needs.
How the key pros offset or fail to offset the main cons hinges on staffing stability and communication discipline. Positive reports emphasize compassionate, professional staff, quick intake, and a sense that the care team genuinely values the person served. When those elements align with a steady caregiver assignment and clear office updates, the perceived quality of care rises significantly and families feel reassured. Yet the persistent drawbacks, office miscommunication, missed visits, and inconsistent caregivers, can quickly erode confidence. The decisive factor is whether Holy Angel can reliably pair each client with the same caregiver(s) and maintain steady scheduling; if that happens, the favorable impressions tend to prevail over the negatives.
What to verify before committing includes demanding a clear schedule with assigned caregivers and guaranteed backup coverage, plus a transparent point of contact for escalations. Insist on a named supervisor or care coordinator and a documented escalation process if concerns arise. Inquire about caregiver training, supervision practices, turnover rates, and how feedback is incorporated. It helps to speak with current families about how often they see the same caregiver, the clarity of updates, and how disruptions are handled. A trial period or two-week pilot can reveal how well promises translate into daily reality and whether the team genuinely mitigates gaps in care.
From a practical decision-making standpoint, compare Holy Angel to other Las Vegas options, including other home-health providers and facility-based care. If 24/7 presence with a personal touch and flexible scheduling are paramount, this agency can be strong, provided staffing stability is demonstrated upfront. If a resident would benefit from a more structured environment with predictable staffing patterns and formal supervision, a licensed facility or a larger agency with established protocols may reduce the risk of recurring gaps. Budget considerations, minimum hour requirements, and any ancillary fees will also shape long-term value and feasibility.
Bottom-line: Holy Angel Care Home I can be a solid choice for families who can secure reliable, consistent caregivers and demand proactive, transparent communication. It is not a universal remedy; the ultimate determinant is staffing stability. Prospective clients should pursue a concrete plan, guaranteed caregiver pairings, dependable backup coverage, and a direct, accountable contact, before committing. When those conditions are in place, the warmth, dedication, and genuine care described by satisfied families become tangible realities, delivering meaningful support for a loved one who depends on constant assistance.
10 resident community capacity
Assisted Living
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Move-in coordination
Outdoor space
Telephone
Wi-Fi/high-speed internet available
McCarran International (14 miles away)
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Special dietary restrictions
Transportation arrangement (medical)
Transportation to doctors appointments
Choosing the Right Senior Care: A Detailed Exploration of Assisted Living and Nursing Homes
Understanding the True Cost of Assisted Living in 2025: A Comprehensive Guide
Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide