Life Care Center of Paradise Valley

Pros

• The facility was very clean.
• The staff was professional, attentive and friendly.
• This place is great, clean and safe, sanitary, reliable, with 24/7 visitation.
• The staff has been very pleasant, happy and sweet to residents and families.
• CNAs Cendy, Sapphire and Endy go above and beyond with their caring nature.
• The cleaning staff performed room cleaning, was very helpful and demonstrated attention to detail.
• The facility is nice, with many staff on shift who are friendly and helpful.
• The staff is wonderful, and the physical therapist was excellent.
• The facility earns five stars for care and service.

Cons

• The reviewer claims the care is rude and disrespectful, including leaving the patient in a diaper and not helping with bathroom needs.
• They state the night shift lacks care or compassion, with patients left calling for help for hours.
• They allege medications were not properly monitored or administered.
• They claim they almost died from respiratory distress because 911 was not called promptly, leading to hospitalization.
• They report contracting C-diff while at the facility.
• They recount abuse by kitchen staff and CNAs, such as being left in a wheelchair and not receiving a bedpan for over an hour.
• They describe interactions with staff and social workers as unprofessional and disrespectful, with poor communication about a loved one's hospital stay and belongings.

Review

A chorus of voices paints a picture of a facility that divides opinion as sharply as day and night. On one hand, there are families who speak warmly about the care their loved ones receive, the kindness and competence of certain staff, and the overall atmosphere during daytime hours. One son writes glowingly about his father-in-law, who is currently at the facility and "happy," a sentiment echoed by other relatives who describe the business office staff, nurses, and CNAs as "great" and consistently attentive. They note that the day shift, in particular, operates with a high level of responsiveness, promptly addressing concerns, coordinating therapy, and ensuring that medications and personal care are managed well. In these accounts, the facility itself is portrayed as clean, safe, and well-run during the day, with a sense of organization that brings peace of mind to families who visit and observe.

Yet the same setting is recalled with a starkly different tone by other residents' families. Several reviews file in with experiences that pivot around neglect, disrespect, and fear. A recurring accusation centers on the night shift, described as lacking care, compassion, and urgency. Family members speak of residents left calling for help for extended periods, with staff who appear indifferent or overwhelmed, shrugging off concerns and rushing through tasks without meaningful interaction. The most jarring claims involve basic dignity issues - patients left in diapers for extended times, inadequate assistance with bathroom needs, and insufficient monitoring of medications - situations that escalate into broader assertions about elder abuse and neglect. In one particularly pointed recounting, a caller declares, "Elderly abuse is alive and it happens here every night," signaling a deep mistrust and a perception of systemic problems that go beyond occasional lapses.

Placed within these conflicting narratives are specific horror-stories that add to the intensity. One reviewer describes a harrowing respiratory emergency that spiraled into a hospital stay, alleging that the facility failed to dial 911 promptly and that the person almost died before emergency services arrived. They claim to have contracted a serious infection while at the facility and recount a cascade of problems, from inadequate isolation practices to kitchen and CNA staff who did not adhere to basic safety protocols. Another account centers on a patient who died while his family was left in the dark about his condition and location, with communication gaps and misdirection about where he was hospitalized and how to retrieve his belongings. These episodes contribute to a narrative that emphasizes fear, confusion, and a sense that vital information is not being communicated promptly or accurately.

In the middle of these two extremes sit a majority of voices that recognize both strengths and shortcomings. Several reviewers commend the care management team and the physical therapy staff, noting professional and capable work that helps patients progress in rehab. Praise is directed at individuals by name - CNA staff members, in particular, who are described as going above and beyond, as well as therapists who provide quality therapy and with whom families form positive relationships. The facility's cleanliness and the general atmosphere also receive favorable mentions, including observations that amenities are in place and that 24/7 visitation is possible. Yet even within these praise-filled posts, concerns surface about staffing levels, communication among doctors, nurses, and therapists, and a perception that some services - such as timely room cleaning, accurate meal accommodations, and consistent monitoring of medications - could be improved, especially during evenings and weekends.

Several reviewers highlight interpersonal dynamics that complicate the experience. Instances of miscommunication between the facility and families appear repeatedly, from social workers who fail to provide timely updates or follow through on promised calls to information about a patient's hospital transfer being misrepresented or delayed. Belongings and financial matters also emerge as flashpoints. A family recounts frustration over not receiving timely information about a deceased relative, and another story details the mishandling of a loved one's belongings after death, coupled with accusations of inappropriate handling of funds. These episodes contribute to a broader sense that while some staff members are compassionate and capable, others fall short in reliability, communication, and professional boundaries.

Amid the louder claims of neglect and procedural gaps, there are affirmations of personal warmth and dedication that stand out. A number of posters commend individual caregivers by name for their attentiveness and kindness, and some families emphasize that the facility's most immediate, day-to-day interactions are where the care truly shines. There are also calls for improvement that feel practical and doable: better shift-to-shift communication, more consistent medication administration, enhanced monitoring for fall risks, and improved infection control practices to prevent spread of illnesses. In addition, some reviewers point to opportunities for improvements in equipment maintenance, housekeeping responsiveness, and more timely access to meals and bedside supplies, suggesting that a few operational tweaks could harmonize the strong aspects with the weaker ones.

Taken together, the collection of experiences presents a complex portrait. There are moments of genuine relief and appreciation when a loved one is thriving under the attention of capable day staff, coupled with clear worry and anger when the night team is relied upon and fails to meet expected standards. The facility appears to be a place of sincere care for many patients and families, yet it is equally a venue where fears of neglect, miscommunication, and lapses in basic care are voiced loudly and repeatedly. For families navigating this environment, the prevailing message is nuanced: the quality of experience seems to hinge heavily on who is on shift, what time of day it is, and how well information flows between the facility, the patient, and the family. In the end, the consensus across voices suggests the facility has potential and powerful advocates among its staff and patients, but also significant areas where improvement is not just desirable but essential to ensure safety, dignity, and trust for every resident and their loved ones.

This part of Las Vegas, Nevada offers convenient access to essential services such as pharmacies, restaurants, physicians, transportation options, and cafes. With multiple Walgreens and CVS Pharmacy locations within a few miles radius, seniors can easily fill their prescriptions and manage their healthcare needs. The variety of dining options, including local favorites like Lotus of Siam and Bob's East Side Deli, provide opportunities for socialization and exploring different cuisines. Nearby medical facilities like Comprehensive Cancer Centers of Nevada and Sunrise Hospital offer quality healthcare services. Additionally, the proximity to McCarran International Airport makes travel more accessible for visiting family and friends. Overall, this area provides a well-rounded community with various amenities suitable for seniors considering living in Las Vegas.

Pharmacies

• Walgreens (0.4 miles)
• Walgreens (0.8 miles)
• Walgreens (1.2 miles)
• CVS Pharmacy (1.6 miles)
• CVS Pharmacy (1.7 miles)
• Walmart Pharmacy (1.9 miles)
• CVS Pharmacy (2.5 miles)

Restaurants

• The Garage (0.9 miles)
• Las Vegas Eagle (1.2 miles)
• In-N-Out Burger (1.7 miles)
• Lotus of Siam (1.7 miles)
• Bob's East Side Deli (2 miles)
• PGA Tour Grill (2.3 miles)
• Shake Shack (2.3 miles)

Physicians

• Comprehensive Cancer Centers of Nevada (1 miles)
• Las Vegas Skin and Cancer South Pecos (1.2 miles)
• Digestive Disease Specialists (1.6 miles)
• Sunrise Hospital and Medical Center (2 miles)

Transportation

• International Arrivals (1.6 miles)
• The Club (1.6 miles)
• Security Checkpoint (1.7 miles)
• TSA Checkpoint - Terminal 3 (1.7 miles)
• Terminal 3 (1.7 miles)
• Concourse E (1.8 miles)
• The Centurion Lounge (2 miles)

Cafes

• The LINQ Hotel & Casino (2.9 miles)
• Hello Kitty Cafe (3 miles)
• Starbucks (3.1 miles)
• Primrose (3.1 miles)
• Starbucks (3.2 miles)