Horizon Seniors Apartments

Pros

• Tenants appreciate the promptness of maintenance staff in addressing urgent issues when they arise.
• Many residents value the community atmosphere and enjoy living in a well-established neighborhood.
• Some tenants have expressed satisfaction with the responsiveness of office personnel during their interactions.
• The management team is actively working to attract new tenants by adjusting rental prices.
• Residents have noted that apartment vacancies lead to upgraded units, giving potential renters options for modernized living spaces.

Cons

• Tenants often feel frustrated due to the constant turnover of office and maintenance staff, leading to a lack of consistent support and service.
• Residents are unhappy that only vacant apartments receive upgrades, leaving long-term tenants with outdated living conditions despite increasing rent prices.
• Many tenants express dissatisfaction with the steep annual rent hikes while seeing no improvements or upgrades in their current apartments.
• The emergency maintenance policy is deemed unreasonable, as it requires extreme indoor temperatures before action is taken, leaving residents uncomfortable in sweltering heat.
• With a vacancy rate of 9%, residents are concerned about the management's inability to retain tenants even after lowering rents for two-bedroom units.

Review

In recent months, numerous tenants have expressed their dissatisfaction with the living conditions and management practices at a particular apartment complex that has seen better days. The exodus of office and maintenance staff has created an unstable environment, suggesting systemic issues within the management structure. With a revolving door of employees, residents often find themselves dealing with inexperienced or unfamiliar faces when they attempt to seek assistance for their concerns. This instability not only affects day-to-day operations but also leaves tenants feeling abandoned in times of need, compounding an already frustrating living situation.

One glaring issue that has been consistently raised by tenants is the age of the apartments themselves. At over 20 years old, these units are showing signs of wear and tear that have largely gone unaddressed. Upgrades and renovations appear to be limited solely to vacated apartments, leaving current residents languishing in outdated living conditions. Despite being charged increasingly higher rents each year, tenants report little to no improvements made to their own apartments. Many feel betrayed as they watch new arrivals receive refurbished units while they continue paying top dollar for accommodations that lack essential updates and modern amenities.

The ongoing rise in rental costs exacerbates the frustrations already felt by residents who are essentially paying for complacency rather than enhancements to their living experience. Each rent increase feels unjustifiable when matched against the backdrop of limited upgrades and subpar maintenance responses. As inflation rises across various sectors, maintaining affordability while ensuring decent living conditions becomes paramount; however, tenants feel this balance has severely tipped against them due to the persistent hikes in monthly rent without proportional improvements.

Tenant complaints regarding emergency maintenance policy highlight another significant concern that further illustrates the disconnect between management and residents' needs. The stipulations around HVAC-related emergencies—requiring indoor temperatures to reach over 90 degrees Fahrenheit before action is taken for air conditioning issues or falling below 50 degrees for heating problems—have left many feeling vulnerable during extreme weather conditions. Residents describe scenarios where indoor temperatures neared unbearable levels; even minor discomforts escalate into significant grievances when relief from oppressive heat or cold is systematically delayed due to rigid policy interpretations.

It’s also worth noting that despite these mounting grievances from current occupants, vacancies persist at approximately 9%. This vacancy rate remains notably high even after efforts by management to lower rental prices on two-bedroom units—a tactic seemingly aimed at attracting new tenants rather than addressing existing ones’ pressing issues. The pattern suggests a market struggle compounded by tenant dissatisfaction; potential renters can clearly discern the shortcomings reflected in tenant reviews and reports about overall quality of life within these apartments.

In conclusion, current residents find themselves caught in a challenging predicament characterized by rising rents coupled with stagnant or declining living standards. Complaints about inadequate maintenance response times, lack of upgrades in aging units, unreasonable emergency repair policies, and an alarming turnover rate among staff contribute to an overarching sentiment of disillusionment among tenants. Unless there is a concerted effort from management to revamp both physical accommodations through necessary upgrades and improve customer service through stable staffing practices, it seems likely that this cycle of dissatisfaction will continue unabated—and may even worsen as more residents consider relocating elsewhere for better options amidst growing frustration.

Pharmacies

• Walgreens (0.3 miles)
• Sav-On Pharmacy (0.8 miles)
• Albertsons Pharmacy (0.8 miles)
• CVS Pharmacy (2.3 miles)
• Walgreens (2.6 miles)
• Walgreens (5.4 miles)
• Sav-On Drugs (5.5 miles)

Restaurants

• Emily's Cafe (0.5 miles)
• McDonald's (0.7 miles)
• Arby's (2.3 miles)
• Mojave Brewing (2.4 miles)
• Hardway 8 (2.5 miles)
• Gold Mine Tavern (2.6 miles)
• Juan's Flaming Fajitas & Cantina (2.6 miles)

Parks

• Mission Hills Park (1.1 miles)
• Heritage Park (1.4 miles)
• McCullough Vista Park (1.7 miles)
• Hayley Hendricks Park (3 miles)
• Central Park (3.4 miles)
• Lake Mead Lake Las Vegas Entrance (4.8 miles)
• Wally Wombats (6.1 miles)

Physicians

• Heiner Sarah MD (3.1 miles)
• Health Center at Touro (4.6 miles)
• Allcare for Women: Candance Leaphart St Cloud, DO, FACOG (5.7 miles)
• Nevada Eye Physicians (5.7 miles)
• University Medical Center (5.9 miles)
• Ronald E. Gardner, DDS (6 miles)
• Clinical Neurology Specialists (6.1 miles)

Hospitals

• Lake Mead Health and Rehabilitation Center (3.5 miles)
• Boulder City Hospital (6.8 miles)
• Mountain View Care Center (7.2 miles)
• Dignity Health - St. Rose Dominican Hospital, Siena Campus - Henderson, NV (9.2 miles)

Transportation

• Enterprise Rent-A-Car (5.6 miles)

Cafes

• Starbucks (5.6 miles)
• Dutch Bros Coffee (5.8 miles)
• Starbucks (6.3 miles)
• Coffee Cup (6.7 miles)