Riverview Manor Care Ctr in Gardnerville, NV

Pros

• They took good care of his dad for six weeks.
• The staff and those behind the scenes were praised for their hard work.
• Ian’s kindness and care were acknowledged.
• The rehab facility was friendly and efficient.
• The management was nice, especially Stephanie and Marissa.
• The staff were thanked for taking care of the mom.
• The facility was described as very kind and knowledgeable and highly recommended for any loved one or self.
• They had a very good experience there; the therapists were excellent and they would definitely recommend it.

Cons

• They say the facility’s neglect and lack of communication were incredible, and their father did not survive.
• They note that some staff are caring, but others show no care at all.
• They describe the night nurses as a life-threatening problem.
• They state the care was absolutely horrid, with a patient left in urine-soaked sheets for hours and a horrific stench.
• They claim the facility should not be in business and the management should be in jail.
• They report that the facility did not answer phone calls.
• They allege that prescribed IV therapy was not administered as directed, leaving the patient under-treated.
• They state that a loved one died in the facility due to a lack of care.
• They question why zero stars aren’t an option, calling the care “absolutely horrid.”

Review

Riverview Manor Care Ctr in Gardnerville is best suited for seniors who need short-term, post-acute rehabilitation and who have an engaged family or caregiver prepared to oversee daily care. The center appears to deliver solid therapeutic progress when therapy teams are involved and when oversight is present, making it a reasonable option for those who want focused rehab and can tolerate variability in routine nursing support. It is not the ideal setting for residents who require steady, around-the-clock monitoring or highly consistent custodial care.

Those weighing alternatives should consider whether the resident’s needs extend beyond rehabilitation. For anyone requiring reliable 24/7 nursing attention, strict medication administration control, or comprehensive memory or dementia care, other facilities with stronger staffing consistency and clearer communication practices are likely a better fit. Families seeking dependable daily updates, predictable responsiveness to calls, and uniform care across all shifts may find Riverview Manor falls short of those expectations.

On the positive side, the rehab operation earns credibility from multiple families who praise the therapists as excellent and the care team as compassionate. Several reviews point to genuine kindness and professional ability from staff, with particular gratitude directed toward therapists and involved caregivers who made a real difference during recovery periods. Management is described as approachable and some frontline workers as notably conscientious, creating pockets of strong, person-centered care within the building.

However, the most consequential concerns run much deeper and recur across multiple accounts. A significant share of reviews depict neglectful or inconsistent care, with alarming anecdotes about delayed responses, missed or improperly administered medications, and routine issues like soiled linens or unanswered calls. Night-shift care, in particular, is cited as a serious risk by several families, including reports of long delays in assistance and critical lapses in monitoring. The gravity of these incidents is underscored by statements from relatives whose loved ones suffered harm or worse, including cases where residents did not receive timely medication or appropriate medical follow-up.

In weighing pros against the cons, the positive elements, skilled therapists, occasional staff warmth, and moments of well-coordinated rehab, do not reliably offset the core risks highlighted by the majority of reviews. For short, well-supervised rehab stays, Riverview Manor can deliver meaningful gains when a family member remains actively involved and presses for clear care plans. For ongoing custodial needs, long-term residence, or any situation with high medical complexity, the risk of inconsistent care and slow communication tends to overwhelm the potential benefits. Decision-makers should prioritize these trade-offs with careful site visits and frank conversations about staffing, response times, and medication protocols.

Practical next steps are essential. Prospective families should schedule an in-person tour during multiple shifts, meet the therapy team and the administrator, and request a detailed outline of staffing ratios, response times, and the process for medication administration and escalation. Ask to review recent incident reports, ask about communication practices, and request a trial period with explicit goals and daily check-ins. If Riverview Manor is chosen, secure a robust care plan with contingency arrangements and assign a trusted family liaison to monitor daily progress. For those who cannot accept potential gaps in daily care, exploring other facilities with stronger track records on consistency, safety, and transparent communication is strongly advised. In the end, Riverview Manor is a mixed picture: a viable option for focused rehabilitation under vigilant oversight, but a risky choice for families needing steady, uncompromised daily care.