Riverview Manor Care Ctr

Pros

• The staff are described as friendly and efficient.
• Ian is thanked for his kindness and care.
• Monica, Stephanie, Allison, Ian, Marina, Ryan, Acacia, Paige, Joe, Larry, Steven, Jill, Dominic, Angie, Natalie, Vanessa, Cindy, Mattie, Julia, and Erin are praised for their support.
• The therapists are described as excellent.
• Stephanie and Marissa are singled out for their kindness by the management.
• The facility is described as friendly and efficient, and as the only rehab the dad will use after surgery.
• The daughter expressed gratitude for staff taking care of her mom for over eight years.

Cons

• The neglect and lack of communication were incredible, and the father did not survive.
• The patient was left in urine-soaked sheets for hours, with a horrific stench.
• The night nurses sometimes failed to administer the Parkinson's medication, risking the patient's life.
• The patient fell out of bed and lay on the cold floor for five hours before anyone checked.
• The staff never addressed concerns and failed to respond to calls.
• The mother-in-law died in this facility because of the lack of care, and the management should be in jail.
• The facility does not deserve even one star.
• Do not send a loved one to this facility if you want them to survive.

Review

The reviews paint a portrait of a Health & Rehabilitation facility in Gardnerville that elicits a broad range of experiences. For some families, the six weeks their loved ones spent there were marked by warmth, attentiveness, and a sense that the staff truly cared. In particular, several names come up repeatedly as sources of kindness and steady support - Ian, Monica, Stephanie, Allison, Marina, Ryan, Acacia, Paige, Joe, Larry, Steven, Jill, Dominic, Angie, Natalie, Vanessa, Cindy, Mattie, Julia, Erin, and many others behind the scenes. One family member described the place as friendly and efficient, a reassuring environment where the care team became an integral part of what helped their dad recover after surgery. The sentiment across these messages is clear: the workers put in real effort, and the community in Gardnerville benefits from their dedication.

Several reviews emphasize the personal touch that made a difference. The praise isn't limited to frontline staff; it also highlights management and a culture of appreciation. Specific mention is made of Stephanie and Marissa as being especially kind or helpful, with fans noting that the management's demeanor can influence the overall atmosphere and experience. The general takeaway is that, when the staff is aligned and communicative, families feel that their loved ones are in capable hands and that the facility functions smoothly and with heart.

There is also a deeply grateful account from Ruth Geilenfeldt, whose mother resided at the center for more than eight years. In her tribute, Ruth recalls that her mother spoke highly of the staff and nurses during every call, and she herself was allowed to visit and stay as long as she wished. The daughter's message is one of enduring appreciation for the people who supported her mother through years of residency, culminating in gratitude for the care that contributed to her mother's well-being up until her passing at 94 in 2021. The sentiment here underscores a long-standing faith in the facility's ability to provide meaningful care over an extended period.

Yet the reviews also contain sharp and sometimes devastating cautions. A strong admonition warns families not to send a loved one to the facility if survival is a paramount concern. The reviewer accuses the center of neglect and poor communication, with the father reportedly not surviving and the facility being unworthy of even a single star. This stark perspective contrasts with the more positive testimonials and reflects a belief that some families experienced dangerous lapses in care or responsiveness that had serious consequences.

Amid the severe criticisms, there are other voices that describe consistently positive experiences. One reviewer asserts they have had a very good experience overall, noting that they have not met a staff member they disliked and praising the kindness, consideration, and the therapists' excellence. This perspective emphasizes that, when functioning at a high level, the facility can deliver strong, reliable rehabilitation and support, earning confident recommendations from those who have observed it in operation.

Nevertheless, a different, deeply troubling set of comments details neglect and communication failures that could jeopardize a patient's safety. An account asks why zero stars aren't an option and describes horrid care in which a loved one endured urine-soaked sheets for hours; sheets were left next to the bed for a day, with a stench described as horrific. The writer claims repeated attempts to reach the nursing staff were unsuccessful - calling more than 50 times without being able to get through. A mother's attempt to have swelling checked reportedly went unanswered, and the patient begged to be released, stating a fear that he would die if kept there. The narrative ends with the family taking him home, expressing the belief that the other patients were similarly vulnerable. This account embodies a fear that critical moments of care and oversight were missing, with consequences that the family associates with neglect.

The reviews also recount the impact of the facility on other family members, including the mother-in-law whose death is attributed to the lack of care received there. The reviewer asserts that the facility's management should face consequences and even jokes about jail, arguing that the quality of care that was delivered had a direct, harmful effect on the loved one. Such statements echo a belief that the organization, at times, failed in fundamental responsibilities, with devastating results for residents and their families.

In contrast to these intense warnings, another reviewer presents a succinct yet pointed compliment: the facility is very kind and knowledgeable, and the reviewer would highly recommend it for loved ones or for oneself. Competing testimonies like this underscore the variability in experiences and suggest that outcomes may depend on factors such as staffing levels, communication, and daily routines. Some reviewers also note practical concerns, such as difficulty getting the facility to answer the phone, which can compound the frustration of families seeking timely information or updates.

Medication administration problems appear in at least one exhaustive account. A family member describes their husband's 6-week rehab stay for a bacterial infection, during which the doctor recommended twice-daily IV infusions. They recount an instance on January 7, 2019, when a staff member attempted an IV, but the infusion system beeped, resulting in the patient receiving only a 15-minute IV. The reviewer emphasizes that the treatment plan required half-hour infusions twice daily, and they question how to ensure that the prescribed regimen is followed. This claim highlights concerns about adherence to medical orders, a critical issue for any rehab or hospital setting, and suggests that gaps in scheduling or execution can have real consequences for patient health.

Putting these threads together, the overall picture is highly nuanced. The care facility in Gardnerville is clearly a place where many families have had deeply positive experiences - where dedicated staff, responsive managers, and skilled therapists made a meaningful difference in recovery and well-being. At the same time, the same center has attracted severe and specific accusations of neglect, poor communication, and life-threatening lapses in care, with several accounts tying these failures to the deaths of loved ones or to significant distress for families. The common thread across all these accounts is the critical importance of reliable communication, consistent attention to care plans and preventive measures, and a culture of accountability that ensures patients' safety above all. For families evaluating this facility, the stories suggest that outcomes may vary significantly, and that proactive, clear communication and verified adherence to medical instructions are essential factors to consider.

Located in Gardnerville, Nevada, this area offers convenient access to various hospitals and healthcare providers, such as Job's Peak Primary Care and Carson Valley Medical Center, ensuring easy access to medical services. In addition, there are several pharmacies nearby including Rite Aid and Walgreens for medication needs. For recreation, residents can enjoy the beautiful parks like Lampe Park and Bently Park, as well as the South Lake Tahoe Recreation Area just a short drive away. There are also a variety of dining options ranging from fast food chains like Taco Bell to local favorites like Woodett's Diner and JJ's Mexican Restaurant. Coffee lovers can visit Starbucks or Nevada Joe Coffee On Main for their daily dose of caffeine. Overall, this area offers a mix of essential services, recreational opportunities, and dining options for seniors looking for a comfortable and convenient place to live.

Hospitals

• Job's Peak Primary Care (0.7 miles)
• Carson Valley Medical Center (0.7 miles)
• Carson Valley Medical Center (4.3 miles)
• Minden Medical Center (4.8 miles)
• Barton Healthcare System (14.8 miles)
• Barton Memorial Hospital Emergency Department (14.8 miles)
• Barton Health (14.9 miles)

Physicians

• Charles Nelsen Held (0.7 miles)
• Job's Peak Internal Medicine & Family Practice (0.7 miles)
• Cummings, Jeffrey - Tahoe Fracture and Orthopedic Medical Clinic (0.7 miles)
• Sierra Nevada Ent Associates (0.7 miles)
• Gray, Edward Edward Gray, DMD (0.8 miles)
• Valley Eyecare & Eyewear (3.3 miles)
• Nita Sandhu Schwartz, MD (3.8 miles)

Parks

• Lampe Park (2 miles)
• Bently Park (3.9 miles)
• Brautovich Park (11.1 miles)
• Van Sickle Bi-State Park (12.3 miles)
• James Lee Memorial Park (12.6 miles)
• Sunridge Park (12.9 miles)
• South Lake Tahoe Recreation Area (13.8 miles)

Pharmacies

• Rite Aid (2 miles)
• Walgreens (2.1 miles)
• Smith's Food & Drug (2.1 miles)
• Save Mart Supermarkets (15.3 miles)

Restaurants

• Burger King (2 miles)
• Taco Bell (2.1 miles)
• Hunan Chinese Restaurant (2.2 miles)
• Woodett's Diner (3 miles)
• JJ's Mexican Restaurant (3.2 miles)
• Minden Meat and Deli (3.7 miles)
• Katies Country Kitchen at the Carson Valley Inn (4.1 miles)

Cafes

• Starbucks (2 miles)
• Nevada Joe Coffee On Main (3.5 miles)
• Job's Perk-Carson Valley Inn (4.1 miles)
• Cowboys Cafe (4.5 miles)
• Clyde's Coffee Roasting (11.8 miles)
• MontBleu Resort Casino & Spa (12.2 miles)
• Starbucks (12.3 miles)

Places of Worship

• Lifepoint Church (9.3 miles)

Theaters

• Heavenly Village Cinemas (12.3 miles)