Silver Rose Assisted Living

Pros

• The staff truly care for clients and help them build their programs.
• The program has helped people achieve long-term sobriety.
• The food is awesome.
• New Frontier is a safe place to heal and the staff are incredibly supportive.
• Therapists are great and the director is one of the nicest people who genuinely cares about others.
• Kelsey Hurlburt (ICM Director) is absolutely wonderful in helping clients.
• NFTC really works if one wants it and gives it a chance.

Cons

• They view New Frontier as a joke regarding mental health care.
• They claim appointments were canceled and care terminated without notice.
• They feel misled about the help offered and accuse staff of being cash-driven and one-sided.
• They criticize front desk staff as lazy, inattentive, uncompassionate, and rude.
• They report the finance department does not honor negotiated terms and sends large bills with threats of collections.
• They describe the waitlist/acceptance process as a fiasco and regret following referrals.

Review

Mental health care in Nevada is described by many as a minefield of urgent need and uneven treatment, and the experiences people share about New Frontier reflect that complexity. Some reviewers portray the facility as a place of real hope where dedicated staff, structured programs, and a focus on recovery can make a tangible difference. They emphasize that when patients are willing to put in the work, the program can serve as a solid foundation for lasting change. One reviewer highlights a multi-year streak of sobriety - 5.6 years - crediting the program and the staff for providing the structure and support that helped them stay clean. Another notes that the days were well organized, the staff professional and respectful, and the food, beds, and overall environment contributed to a positive experience. In these accounts, New Frontier is framed as a legitimate starting point for recovery if the patient engages with the process and remains committed.

At the same time, other voices tell a different story - one that highlights significant gaps in communication, administrative reliability, and the consistency of care. A recurring concern is the difficulty of maintaining contact with the facility, with several reviewers recounting missed appointments, cancellations due to staff training, and even the sense that some patients were abruptly cut off from care without clear notification. One account claims that a doctor expressed skepticism about treating someone with multiple complex mental disorders, suggesting to the reviewer that the facility could be ill-equipped to handle certain cases. These critiques emphasize how crucial reliable scheduling, transparent communication, and predictable continuity of care are to people who rely on these services, and they describe the emotional impact of feeling abandoned or de-prioritized when plans fall apart.

Therapeutic experiences also vary widely. Some praise the staff and therapists, including specific individuals who made a positive impact, while others fault particular clinicians for lacking empathy or sticking rigidly to textbook approaches. One reviewer singles out a therapist described as more "bookish" than compassionate, implying that genuine listening and personalized care were missing. Another commenter praises a named director and a strong sense that staff genuinely care, offering reassurance that thoughtful professionals exist within the system. Yet another note points to a different dynamic: a sense that some therapeutic interactions felt one-sided, with the reviewer feeling misled about the help they could expect on their personal journey. The breadth of experiences suggests a spectrum in which the quality of care can hinge on the specific clinicians involved and the patient's readiness to engage with the program.

Family members and supporters also weigh in, illustrating how the process can feel overwhelming or opaque to those trying to help loved ones access treatment. A story from the perspective of concerned relatives describes a long and difficult waitlist process, with the family investing hours to submit and navigate requirements in order to secure placement for a loved one. They report a disappointing outcome in terms of acceptance expectations and express frustration at the idea of "games" or delays that waste precious time in a critical situation. In stark contrast to this, one highly positive interaction stands out: Kelsey Hurlburt, identified as the ICM Director, is singled out for exceptional assistance and support, described as "absolutely wonderful" and someone who is genuinely appreciated by the family. This contrast underscores how individual staff members can dramatically influence the experience of care for both patients and their families.

Across the board, several reviewers capture the sense that New Frontier is a place that can offer safety and healing - if the person is willing to engage with the program and remain committed to recovery. The recurrent refrain is that the facility works as a cornerstone for recovery when one applies effort and adheres to the program's structure. But there is also a clear caveat: negative experiences, especially around administration, front-desk service, and billing, can sour the entire experience. Some reviewers describe problematic customer service, with front desk staff perceived as inattentive or unsympathetic, and the finance department alleged to fail in honoring agreed-upon payment terms, potentially leading to large bills and collections threats after extended periods.

In sum, the narratives about New Frontier present a landscape of possibility tempered by real-world friction. For some, the program provides a sturdy foundation from which to build lasting sobriety and mental health gains, supported by compassionate, capable staff and a sense of structure that helps them stay the course. For others, the experience is marred by miscommunication, administrative hurdles, and feelings of being undervalued or dismissed at critical moments. The stories also reveal that individuals can make meaningful connections with certain staff members who go above and beyond - people like Kelsey Hurlburt or certain therapists - while others encounter care that feels impersonal or insufficiently responsive to their needs. The overarching message is that recovery may be possible at New Frontier, but its accessibility and effectiveness appear to depend heavily on personal circumstances, the specific clinicians involved, and the degree of effort patients and their families are prepared to invest.

This part of Fallon, Nevada offers a variety of amenities and services that cater to seniors looking for a comfortable and convenient living environment. With several places of worship nearby, including the Fallon Christian Life Center and St. Patrick's Church, residents can easily access spiritual support and community engagement. The abundance of restaurants such as J D Slinger's Steakhouse and cafes like Starbucks provide opportunities for socializing and enjoying good food. Additionally, pharmacies like Dahl's Pharmacy and medical facilities such as Reno Orthopaedic Clinic ensure easy access to healthcare services. The proximity to parks like Laura Mills Park and recreational areas like Stillwater National Wildlife Refuge offer opportunities for outdoor activities and relaxation. Overall, this area provides a peaceful and supportive environment for seniors looking to settle in Fallon.

Places of Worship

• Fallon Christian Life Center (0 miles)
• Immanuel Presbyterian Church (0.1 miles)
• St Patricks Church (0.4 miles)
• Threshingfloor Ministries International (0.9 miles)
• Church of Jesus Christ of Latter Day Saints (0.9 miles)
• Greater New Refuge Church Of God In Christ (1.1 miles)
• Fallon Christian Fellowship (1.1 miles)

Restaurants

• Subway (0.3 miles)
• J D Slinger's Steakhouse (0.4 miles)
• Little Caesars Pizza (0.5 miles)
• The Slanted Porch (0.7 miles)
• Jack In The Box (0.7 miles)
• The Running Iron Cafe (0.8 miles)
• Top Gun Restaurant (0.9 miles)

Pharmacies

• Dahl's Pharmacy of Fallon (0.3 miles)
• Walgreens (0.4 miles)
• Beverage Market (0.5 miles)
• CVS Pharmacy (0.6 miles)
• Longs Drugs (0.6 miles)
• Walgreens (24.7 miles)
• Scolari's Food & Drug Co. (24.8 miles)

Cafes

• Starbucks (0.5 miles)
• Peet's Coffee and Tea (24.4 miles)
• Starbucks (24.6 miles)

Parks

• Laura Mills Park (0.5 miles)
• State Parks Div (0.9 miles)
• Dog park (1.4 miles)
• Stillwater National Wildlife Refuge (1.8 miles)
• Green Valley Park (24.4 miles)
• Fernley Out-of-Town Park (24.5 miles)
• Fernley Out-of-Town Park (24.6 miles)

Physicians

• Reno Orthopaedic Clinic (0.8 miles)
• Banner Health Clinic: Primary Care (1.5 miles)
• Byers Cameron Assistant (1.5 miles)
• Skin Cancer & Dermatology Institute (1.5 miles)
• Daniel Matthew Stasik (1.8 miles)
• Kristin Laxalt, MD (23.2 miles)
• Renown Medical Group - Fernley (24.7 miles)

Transportation

• U-Haul (1 miles)
• Fernley Taxi (24.7 miles)

Hospitals

• Rainbow Treasures (1.5 miles)