Memorial Health Ctr

Pros

• The staff are described as forward and friendly.
• The front desk is praised for helping out quickly, with the doctors and nurses described as quick and efficient.
• Care for a family member was described as wonderful, with everyone from ambulance attendants to dining hall staff being gracious and professional.
• The team is described as a very professional group.

Cons

• They describe the hospital as the worst facility they've ever dealt with, with severe cases slipping through the cracks and rude attitudes.
• The ER is depicted as disorganized and unresponsive, failing to treat emergencies promptly or communicate about care.
• The billing department is accused of submitting incorrect codes and pressuring patients with collections over disputed bills.
• Front-desk and nursing staff are labeled as rude, unhelpful, and lacking professionalism and communication.
• There are claims that urgent conditions (including pregnancy-related issues) were delayed or turned away, risking patient harm.
• Allegations include medical errors or unsafe practices, such as records showing normal findings when there was a distended abdomen or surgical tools left inside a patient.
• Some reviewers warn residents to avoid the hospital due to mismanagement of care and billing.

Review

The collection of experiences shared about Sidney Regional Medical Center paints a picture of a facility that has left many patients frustrated, frightened, and financially stressed. Across the board, the dominant theme is a sense that urgent medical needs are not being met with the urgency, clarity, or compassion that patients expect from a hospital. Multiple reviewers describe ER visits where people arrived with serious symptoms - pain, distension, concern about pregnancy, and other alarming signs - and felt their conditions were not adequately addressed, dismissed, or delayed. One account describes a sister with severe stomach pain whose abdomen was distended and firm, yet the record allegedly listed "normal findings, no tenderness" before an X-ray later revealed a full colon. Another patient recounts being told to see a primary care doctor for a miscarriage at a time when urgent care seemed necessary, and the insistence on a wait of two weeks only to be told by another hospital that delay could be deadly. These stories contribute to a broader narrative of miscommunication, slow response times, and a sense that critical warning signs are not being treated with appropriate seriousness.

Billing and administrative problems emerge as another major thread. Reviewers report persistent billing errors, incorrect coding, and misapplied insurance rules that transform what should be covered preventive care into out-of-pocket expenses. The sentiment is that the billing department routinely mishandles claims, leading to disputes with insurers and threats of collections despite the patient's asserted plan benefits. One review explicitly warns residents that the hospital "will take advantage of you," and cautions that the hospital's billing practices force patients to navigate appeals and frustratingly re-direct blame to the health plan. The result is not just financial strain but a deep erosion of trust in the hospital's ability to manage basic administrative tasks properly.

There are also pointed critiques of the ER experience and the bedside manner of staff. Several reviewers describe rude or dismissive behavior, poor communication, and a lack of attentiveness to patient needs. One account notes a person with acute pain being largely ignored, while another describes a nurse in the ER who was "short, rude and condescending" and who claimed limited capacity to see the patient despite the presence of multiple staff. Other comments mention a general lack of coordination and timely care in both the ER and the ambulatory settings, with complaints about long wait times, frequently interrupted or unclear directions, and a sense that employees were overloaded or not focused on patient welfare.

The most alarming stories center on potential patient safety risks and life-threatening misjudgments. A recurring fear among reviewers is that serious conditions are not being prioritized in urgent situations. A review about a pregnant patient who was told she was not pregnant at five months, followed by medical advice indicating urgent care, highlights the risk of incorrect assessments and the possibility of missing critical conditions. A separate anecdote suggests a delayed or insufficient response to a patient who later required transfer to another facility, and there are mentions of serious diagnostic or procedural lapses that could result in severe harm if not addressed. These accounts contribute to a climate of anxiety where patients feel vulnerable in a setting meant to protect their lives.

Amidst the negative experiences, there are a few positive notes that appear intermittently. Some reviewers report friendly or respectful treatment and efficient service in certain contexts. A few observers mention that front-desk staff were helpful, or that the overall care for a family member driving through Nebraska was gracious and professional, with praise for ambulance attendants, nurses, and dining hall staff in that particular instance. There are also comments appreciating quick exits and responsive care from a doctor or nurse in separate visits. However, these positive notes are relatively sparse compared to the weight of negative experiences, and they sometimes contrast with, or are isolated from, more troubling encounters reported in the same facility.

Overall, the stories convey a pattern of dissatisfaction that encompasses clinical care, patient safety, communication, and financial handling. The recurring messages urge a stronger emphasis on timely, accurate medical assessment; improved documentation and acknowledgment of urgent symptoms; better staff professionalism and empathy; and more reliable billing practices that align with patient benefits and insurers. For residents who rely on this facility, the prevailing advice is to seek care elsewhere when possible, to verify insurance coverage and billing accuracy, and to push for clear, respectful communication whenever encounters with the hospital are necessary. At the same time, a few reviewers remind readers that not every experience is negative and that some staff members or departments can deliver efficient, compassionate care - though these occurrences seem to be the exception rather than the rule in the accounts shared.

Cafes

• Sidney Regional Medical Center - Jaime H Contreras MD (0 miles)

Hospitals

• Memorial Health Center (0 miles)
• Sidney Regional Medical Center (0.6 miles)

Physicians

• Sidney Medical Associates (0.1 miles)
• Dorwart Cancer Care Center (0.2 miles)

Places of Worship

• Jehovah's Witnesses Kingdom Hall (0.1 miles)
• Church of Jesus Christ of Latter Day Saints (0.3 miles)
• Church of Jesus Christ of Latter Day Saints (0.3 miles)
• Christ Episcopal Church (0.3 miles)
• Calvary Baptist Church Sbc (0.4 miles)
• Light Memorial Presbyterian Church (0.5 miles)
• St Patrick's Parish Community (0.6 miles)

Parks

• Park (0.3 miles)

Restaurants

• Rolling Pin Bakery (0.4 miles)
• Daylight Donuts (0.5 miles)
• Silver Dollar Bar (0.5 miles)
• Luigi's Italian Restaurant (0.6 miles)

Pharmacies

• Good Neighbor Pharmacy (0.5 miles)
• Western Drug (0.5 miles)
• Walmart Pharmacy (2 miles)
• Essential Oils Beginners and more (6.1 miles)

Theaters

• Popcorn Theatres (0.6 miles)
• Fox Theater (0.6 miles)