The Heritage At Legacy

Pros

• The environment is very beautiful, caring, and quiet.
• The staff are nice, friendly, and create a great overall vibe.
• The Heritage at Legacy is lovely, and people are eager to rent an assisted living apartment there.
• The facility provides many of the things residents are looking for.
• The staff take very good care of residents, and the facility is clean with responsive service.
• The atmosphere is great, with a caring staff and professional food service; residents are friendly and happy to be there.
• Celeste is helpful and competent, spending time showing facilities and answering questions.
• Heritage Communities puts humanity back into the industry, focusing on residents and their needs.
• The DON goes above and beyond to ensure a positive patient experience, with strong staff communication.

Cons

• Heritage rejected him for assisted living and determined that he belonged in memory care.
• After the rejection, Heritage deposited the check and has not refunded the money despite repeated requests.
• The claim of a "Refundable Deposit" is not true.
• It is difficult to contact the staff after 7pm.
• There is a claim that another resident stalks a family member there, with staff allegedly finding it cute and masking incompetence.
• They strongly do not recommend working there.

Review

Heritage at Legacy stands out in communal living circles for its beauty, calm atmosphere, and a reputation for genuine care. Across a wide range of personal experiences, visitors and residents consistently describe a setting that feels welcoming from the moment you step inside. The surroundings themselves contribute to a sense of peace - the building's design, the clean and well-appointed common areas, and an overall vibe that many describe as friendly and inviting. Across the board, people emphasize that the first impression is one of warmth, with a strong emphasis on making both residents and families feel at ease.

A central thread in the stories is the level of personal attention and compassion shown by the staff. Families frequently highlight how the staff go above and beyond to support residents and reassure anxious relatives. Specific positive notes include praise for the memory care team, the DON (Director of Nursing) who is said to go "above and beyond," and nursing staff who are described as exceptional. Calls for assistance are repeatedly noted as promptly answered, and the nursing and housekeeping teams are often cited as consistently kind, respectful, and helpful. Food quality is also mentioned positively, and the arrangement of daily activities - ranging from social outings to routine programming - helps keep residents engaged and connected to the community.

The memory care side of Heritage at Legacy is often highlighted for its thoughtful approach to safety, connection, and specialized support. Families describe tangible benefits like the "chat room" on the memory support patio that keeps loved ones close and involved, as well as regular FaceTime opportunities that help families stay connected even from afar. Residents and their families frequently speak highly of the care teams, noting meaningful interactions and a sense of continuity in care. There are even small, meaningful touches mentioned - like weekly newsletters, organized outings to places such as Memorial Stadium or Joe Tess Place, and the availability of amenities that contribute to a feeling of normalcy and enrichment for memory-impaired residents.

Several reviews underscore lasting contentment with decisions to live at Heritage at Legacy. Parents who made the choice for their loved ones to move into the community describe beautiful apartments, very good food, and, crucially, caregivers who treat residents with kindness and respect. They talk about dependable assistance and rapid responses to requests, along with a dedicated cadre of staff at every touchpoint - from front desk personnel to transportation drivers. The sentiment from residents who have called the community home for years is similarly positive: they emphasize a steady, dependable staff, a high level of service, and a lifestyle that feels both active and reassuring. The care team's attentiveness is repeatedly connected to an overall sense that residents are happy, safe, and well-supported.

In addition to the core caregiving strengths, the community's social environment and amenities receive frequent praise. Reviewers describe a vibrant, planful calendar of events and outings, a sense of camaraderie among residents, and opportunities to socialize in a lively but controlled setting. The availability of treats like soft-serve ice cream around the clock, the convenience of on-demand transportation, and the atmosphere of a well-kept, attractive building contribute to a perception that Heritage at Legacy is more than just a place to live - it's a place to feel at home. People mention enjoying activities such as local lunch trips, stadium tours, and organized happy hours, all of which help to preserve independence and dignity while encouraging meaningful engagement.

Like any community, Heritage at Legacy has its share of concerns raised by a few reviewers. One issue cited is a dispute over a"refundable deposit," with a claim that a down payment was promised as fully refundable if a move never occurred and that the refund has not been issued despite repeated requests. Another area of caution mentioned is the difficulty some prospective or current families experience in reaching staff after business hours, with people noting that calling after 7pm can be challenging. There are also stronger negative remarks that point to internal tensions, including complaints about staff relationships and, in one disturbing note, concerns about a resident being stalked by another resident and the staff's perceived response. One reviewer even mentions a perception that some staff interactions with colleagues are problematic or that the workplace environment may be strained. These perspectives serve as important reminders that while the community is widely praised, it's prudent for families to discuss policies - especially around deposits, after-hours communication, safety, and privacy - before making decisions.

Overall, Heritage at Legacy emerges as a highly regarded option for many families seeking senior living or memory care. The consistent praise for attentive caregiving, a well-run memory support program, and a thriving, activity-rich environment paints a picture of a community that genuinely prioritizes residents' well-being. The testimonials also surface actionable considerations for prospective residents: inquire about deposit policies and refunds, verify after-hours communication protocols, and have open conversations about safety and privacy. For those who choose Heritage at Legacy, the recurrent themes are clear - beautiful surroundings, caring staff, robust programming, and a sense of belonging that can bring comfort to families navigating the journey of aging and memory care.

This area of Omaha, Nebraska offers a variety of amenities and services that may appeal to seniors looking for a convenient and vibrant community. With a range of restaurants, cafes, pharmacies, and healthcare facilities within close proximity, residents can easily access essential services and enjoy dining options. The presence of multiple hospitals including Lakeside Hospital and Methodist Healthwest provides peace of mind knowing that quality medical care is readily available. Additionally, the beautiful parks nearby such as Zorinsky Lake Park offer opportunities for outdoor recreation and relaxation. Overall, this area combines practical conveniences with recreational opportunities, making it a desirable location for senior living in Omaha.

Restaurants

• Baby Blue Sushi Sake Grill (0.2 miles)
• Olive Garden (0.3 miles)
• PepperJax Grill (0.4 miles)
• SPIN! Neapolitan Pizza (0.7 miles)
• Chipotle Mexican Grill (0.8 miles)
• Vincenzo's Ristorante (1.5 miles)
• McDonald's (1.9 miles)

Physicians

• Nebraska Cancer Specialists: Midwest Cancer Center - Legacy (0.3 miles)
• Associates in Womens Health (0.3 miles)
• Lakeside Surgery Center (0.4 miles)
• CHI Health Clinic Cardiology (0.5 miles)
• CHI Health Clinic Plastic & Reconstructive Surgery (Lakeside) (0.5 miles)
• CHI Health Breast Health Center at Lakeside (0.6 miles)
• Neurological and Headache Center Jan J. Golnick MD FAHS (0.7 miles)

Pharmacies

• Walgreens (0.4 miles)
• Alegent Health Pharmacy (0.5 miles)
• Baker's Pharmacy (0.6 miles)
• CVS Pharmacy (0.9 miles)
• Hy-Vee Pharmacy (1.6 miles)
• Hy-Vee Pharmacy (1.8 miles)
• Walgreens (2 miles)

Hospitals

• Lakeside Hospital (0.5 miles)
• Lakeside Hospital - CHI Health (0.5 miles)
• NICU - Lakeside Hospital - CHI Health (0.6 miles)
• Methodist Healthwest (2.5 miles)
• Boys Town National Research Hospital (2.7 miles)
• Methodist Women's Hospital (3 miles)

Cafes

• Starbucks (0.9 miles)
• Starbucks (2.4 miles)
• Scooter's Coffee Drive-Thru (2.9 miles)
• Starbucks (2.9 miles)
• Panera Bread (3.3 miles)
• Starbucks (3.8 miles)

Parks

• Zorinsky Lake Park (1 miles)
• Mission Park (2.3 miles)
• Whitehawk park & lake (2.4 miles)
• Chalco Hills Recreation Area (4.3 miles)

Theaters

• Theater 15 (2.2 miles)
• Village Pointe Cinema Omaha, Ne (2.2 miles)

Places of Worship

• Westside Church (2.7 miles)