Home Care Assistance Lincoln

Pros

• TheKey provides amazing care for clients' loved ones.
• TheKey's caregivers are professional, compassionate, and highly attentive to each client's needs.
• TheKey treats clients with genuine love and patience.
• TheKey delivers exceptional in-home care for families with children who have special needs.
• TheKey staff are caring and attentive, giving families peace of mind.
• Kristen is a wonderful case manager at TheKey.
• TheKey excels at matching caregivers to clients by personality and needs.
• Lori becomes a trusted companion and friend to clients.
• TheKey offers flexible scheduling and 24/7 on-call managers for reliable support.
• TheKey prioritizes consistency, integrity, and high-quality caregiver/client matches.

Cons

• A reviewer described past awful experiences, including a caregiver leaving them naked on the toilet and walking out, leaving them without care.
• They reported caregiver absenteeism, constant late arrivals, and inappropriate behavior related to the caregiver's boyfriend.
• They stated some caregivers arrived in dirty clothing or could not provide care due to personal ailments unknown to the employer.

Review

TheKey consistently stands out as a trusted partner for families needing in-home care across different stages of life. Across the many experiences shared, the common thread is that TheKey brings warmth, reliability, and professional expertise to caregiving. Families with precious loved ones - from an 18-month-old with a disability to aging parents and in-laws - describe TheKey as a blessing that provides safety, dignity, and genuine compassion in the home. The overall message is one of gratitude for the way TheKey has become part of the family's support system, making challenging days more manageable and instilling peace of mind.

A recurring highlight across reviews is the quality of the personal connections formed between clients and caregivers. Caregivers like Haileigh K, Lori, Kristen, Kate, Brie, and many others are repeatedly praised for going above and beyond in every interaction. TheKey's caregivers are described as professional, compassionate, and incredibly attentive to each client's unique needs. Families note that caregivers don't just perform tasks; they bring warmth, patience, and real affection to their roles, which helps clients feel seen, respected, and valued. The best matches seem to come from TheKey's approach to understanding both clients and caregivers - ensuring personalities and needs align to foster trust and meaningful relationships.

TheKey's management and support structure is a strong differentiator. Families repeatedly commend the 24/7 on-call managers and the steady presence of case managers who guide care plans and respond quickly to questions or concerns. The communication is consistently highlighted as clear, reliable, and easy to coordinate with, making it possible for families to plan around busy schedules with confidence. The ability to adjust schedules, address emergencies, and maintain consistent care is a recurrent source of comfort, especially during sensitive moments or when a loved one's needs change.

The impact on families is substantial. Several reviews describe how TheKey helps families feel that their loved ones are not only cared for but also honored and empowered in daily life. For example, one mom's decline prompted a thorough care package and in-home plan, with Julie Day coordinating interviews and caregiver placement to match mom's needs. Others speak to the sense of companionship that caregivers like Lori provide - limited to caregiving tasks but enriched by a calm, steady presence that becomes a trusted friend. In many accounts, TheKey's care extends beyond the individual to become a stabilizing and supportive force for the entire family, offering reassurance during difficult times and enabling families to focus on quality time together rather than logistics.

Thecompany's value as an employer is also reflected in the reviews. People who work with TheKey describe it as an excellent place to work, noting easy collaboration, good communication, and the ability to balance work with family life. The positive workplace culture translates into better care for clients, as consistent, well-supported caregivers are better able to form lasting connections with clients and deliver the personalized service that families rely on. This dual appreciation - as both a care provider and an employer - speaks to a holistic, well-run organization that prioritizes integrity, consistency, and the well-being of both clients and caregivers.

While the tone across most reviews is overwhelmingly positive, a few voices acknowledge that experiences with in-home care can vary. One reviewer shares a deeply troubling experience with a former caregiver - an incident involving neglect and inappropriate behavior - alongside other reports of absenteeism and late arrivals from some caregivers. TheKey is quick to emphasize that such experiences are not reflective of the organization as a whole and that many caregivers demonstrate the skill, reliability, and respect families expect. The shared sentiment is that, despite isolated negative experiences, TheKey remains a company that prioritizes skilled, compassionate care and continuous improvement, with many families continuing to rely on their support for years.

Overall, the assembled experiences portray TheKey as a dedicated partner in in-home care, delivering personalized matches, compassionate service, and comprehensive support. Families repeatedly express deep gratitude for caregivers who treat loved ones with love and respect, for coordinators who ensure smooth operations and clear communication, and for a system that offers around-the-clock access in moments of need. TheKey's approach - focusing on genuine relationships, tailored care plans, and dependable management - emerges as a find that families would readily recommend to friends and family who are seeking thoughtful, high-quality in-home care.

This area of Lincoln, Nebraska offers a variety of amenities and services that may appeal to seniors looking for a convenient and comfortable living environment. With several physicians, pharmacies, and specialty clinics in close proximity, healthcare needs can easily be met. Additionally, there are parks nearby for outdoor recreation and relaxation. A selection of restaurants and cafes provide dining options for those who prefer not to cook at home. Transportation services such as Budget Rent A Car are available for easy access to other parts of the city. For more specialized medical care, hospitals like Madonna Rehabilitation Hospital and Bryanlgh Medical Center are within a short distance. Overall, this neighborhood provides a balanced mix of healthcare facilities, dining options, recreational spaces, and transportation services suitable for senior living.

Physicians

• Women's Health Care Center of Williamsburg (0 miles)
• Doctors Of Children (0.1 miles)
• Linc Care (0.2 miles)
• Cheney Ridge Family Medical Clinic (0.3 miles)
• DaVita South Lincoln Dialysis (0.4 miles)
• Allergy Asthma & Immunology - James L Fiedlander, MD (0.8 miles)
• Lincoln Radiology Group, PC (0.8 miles)

Pharmacies

• Walgreens (0.3 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.3 miles)
• Walgreens (1.3 miles)
• Nebraska Ltc Pharmacy (1.3 miles)
• Super Saver (1.4 miles)
• Walgreens (2.4 miles)

Parks

• Williamsburg Village Park (0.5 miles)
• Bishop Heights Park (1.6 miles)
• Colonial Hills Park (1.9 miles)
• Peterson Park (2.7 miles)
• Holmes Lake Dog Park (2.7 miles)
• Holmes Lake Park (2.8 miles)
• Irvingdale Park (2.8 miles)

Restaurants

• Sonic Drive-In (0.6 miles)
• Stauffer’s Cafe & Pie Shoppe (0.7 miles)
• Valentino's (0.8 miles)
• Hacienda Real (0.9 miles)
• Old Chicago (1 miles)
• Taco Bell (1.1 miles)
• McDonald's (1.2 miles)

Cafes

• Scooters Coffee House (1.4 miles)

Places of Worship

• Sheridan Lutheran Church (1.9 miles)
• Congregation Tifereth Israel (2.1 miles)
• Lincoln Berean Church (2.1 miles)

Transportation

• Budget Rent A Car (2.5 miles)

Hospitals

• Madonna Rehabilitation Hospital (2.8 miles)
• Faulkner Medical Plaza (3.1 miles)
• 2South ICU (3.1 miles)
• Speciality Clinic (3.1 miles)
• 6South Neuro - PCU (3.2 miles)
• Bryanlgh Medical Center (3.2 miles)