Excel Development Group

Pros

• The plumber was polite, respectful and professional, and fixed the water heater quickly.
• Maintenance teams come quickly and keep residents informed throughout the process.
• Don went above and beyond fixing the refrigerator and the garage door.
• Excel Development is a great place to reside with reliable maintenance.
• Jared is kind and helpful and makes sure things get done.
• Jarrad explains things clearly and reassures residents that help will come if needed.
• The service from Excel was exceptional, quick, and pleasant.
• The maintenance man was courteous and efficient, finishing the job promptly.
• Stan Becker is very happy because maintenance arrived within 24 hours.
• Residents praise living in Excel Development properties and appreciate the maintenance staff.

Cons

• The reviewer thought the service was fast but the result sucked.
• The patio looked like crap.
• The work was unacceptable for fixing one hole.
• The original ticket to fix the hole near the driveway wasn't completed.
• The resident felt there was no manager and no maintenance, signaling poor customer service.
• The corporate office did not answer phone calls or messages.
• The mother's smoke detectors have not worked since mid-July.
• Issues weren't resolved in a timely manner for multiple tenants, and letters were sent by certified mail.
• The voicemail box was full and calls were disconnected.
• The application process was mishandled, causing stress and forcing the move.
• The driver endangered multiple lives and should be fired.

Review

Across the board, the experiences with maintenance and management at the Excel Development properties run the gamut from highly positive to deeply frustrating. Some residents consistently praise the speed, courtesy, and effectiveness of the maintenance team, while others run into recurring issues with follow-through, communication, and the quality of certain fixes. In short, there are standout moments of excellent service, but there are also notable gaps that leave some residents unhappy and concerned about safety and long-term upkeep.

On the positive side, several residents highlight quick responses and professional, friendly service from individual technicians. There are multiple kudos for specific staff members who went above and beyond: Stan Becker's neighbor remarking that maintenance fixed a leaking washing machine in under 24 hours; Don is repeatedly praised for good work, including refrigerator fixes and work on a garage door; a plumber who replaced a water heater was described as polite, respectful, and efficient; and a technician who installed a dishwasher - Jordon - was said to be quick, kind, and thorough. The general sentiment about some maintenance crews is that they're reliable, courteous, and capable, with many residents noting that issues are addressed promptly when staff like Jared (the reviewer's preferred staff member) or Jarrad explain things clearly and take the time to answer questions. Homeowners and renters also compliment the office teams and construction crews in places where things have gone smoothly, with praise for office staff in Lincoln and for a smooth move-in process led by Jack Cole. Overall, the most consistently praised threads are speed of response, professionalism, and the sense that certain individuals genuinely care about residents' comfort and safety.

Yet there is a troubling countercurrent in several accounts. A recurring complaint centers on a specific repair that was not done to the resident's satisfaction: a hole near the driveway and a hole in the patio area, which the resident feels were not fixed properly or finished up to standard. The work was described as an "eye sore," and the resident felt the job did not meet the original ticket's scope or expectations. Compounding the frustration was the perception that the contractor did not contact the resident beforehand, despite a request that they call prior to arriving. In one case, the resident notes that a worker returned to re-check the hole, but the resident still couldn't reconcile the result with what was promised, expressing a sense of being let down by the overall outcome. The owner's mood shifts from appreciation to disappointment, emphasizing a need for more consistent quality and communication when it comes to these fixes.

Communication, or the lack thereof, is another big theme. Several entries describe poor customer service, with complaints about the absence of managers, unhelpful or unreachable corporate offices, and voicemail boxes that are consistently full. One particularly urgent scenario involves a mother with health issues (COPD and other conditions) whose smoke detectors had not worked since July, with an electrician needing replacement and no timely work order getting through. The patient and family members feel the system failed them at a critical time, especially given health risks. In a related vein, some tenants report delays and miscommunication around applications and moves, including a lengthy, stressful process that left a prospective resident scrambling and ultimately choosing another place because the original property did not clearly communicate what was needed or when a decision would be made. These episodes underscore a disconnect between frontline maintenance staff who often perform well in the field and the higher-level administrative processes that should coordinate and streamline work orders, calls, and documentation.

Safety and property condition concerns also surface in the reviews. There are mentions of carpet not being stretched properly, creating potential trip hazards and unsafe conditions that could affect residents with mobility challenges or those living with oxygen support. Beyond indoor safety, there is a note about a vehicle driver who allegedly endangered other drivers by cutting off traffic in a busy intersection, illustrating how isolated incidents can influence overall perception of safety and accountability. In other words, even when maintenance work is carried out promptly, residents are mindful of ongoing hazards that demand reliable, consistent handling and stronger supervisor oversight.

Despite the frustration, there are clear undercurrents of affection for the community and the people who make it run. Residents repeatedly praise the overall feel of living in an Excel Development property: a sense of affordability, spacious layouts, and the conveniences that come with well-maintained grounds and amenities. Many attribute the positive atmosphere to the hands-on, attentive staff who respond when problems arise - name-checking individuals like Ammy in the office, the local team that handles construction with careful cleanup and quiet work, and the team of technicians who seem dedicated to keeping things running smoothly. There is genuine gratitude for staff who communicate well, explain repairs, and show willingness to help - people like Jared who build trust through patient explanations, Don who fixes things reliably, and Jack Cole who helped smooth the move-in process. Several residents express that Excel is a great place to reside and that they appreciate the consistent presence of a capable maintenance crew and a helpful office staff.

In summary, the experiences reveal a community with strong positives and meaningful strengths. The maintenance teams can be fast, courteous, and effective when they engage directly with residents and when communication lines stay open. Individual staff members are frequently cited as exceptional, and the office and construction teams are recognized for their dedication and professionalism. At the same time, there are credible, repeated concerns about the quality and completeness of certain repairs, particularly when the scope or outcome feels inconsistent with what was promised. The corporate side of things - phone access, response times, and timely work orders - also appears to lag in places, leaving residents feeling unheard or underserved during extended health and safety concerns. Looking forward, residents would likely benefit from more consistent repair outcomes, clearer advance communication about visits, and more reliable corporate support to ensure urgent issues - especially those affecting health and safety - are handled promptly and transparently.

This part of Lincoln, Nebraska offers a convenient and diverse range of amenities for seniors looking to settle in the area. With multiple pharmacies such as Hy-Vee Pharmacy and Walgreens within close proximity, accessing medication and healthcare services is made easy. There are also various dining options nearby including Runza, McDonald's, and Granite City Food & Brewery for enjoyable meals out. In terms of medical care, there are physicians like James J Maly and hospitals like Bryanlgh Medical Center nearby for any healthcare needs. Additionally, the area features parks such as Antelope Park and Holmes Lake Park for leisurely walks outdoors. For cultural experiences, cafes like The Mill at Telegraph and theaters like Lincoln Grand Cinema offer opportunities for entertainment. Overall, this part of Lincoln provides a well-rounded community with essential services and recreational activities for seniors to enjoy their golden years.

Pharmacies

• Hy-Vee Pharmacy (0.1 miles)
• Super Saver (0.3 miles)
• RelyCare (1.1 miles)
• Walgreens (1.5 miles)
• Genoa Healthcare (2 miles)
• Walgreens (2.1 miles)
• Pharmacy Specialty Services (2.4 miles)

Restaurants

• Runza (0.3 miles)
• McDonald's (0.3 miles)
• Panda Express (0.6 miles)
• Granite City Food & Brewery (0.8 miles)
• McDonald's (1 miles)
• Piedmont Bistro by Venue (1.1 miles)
• Vung Tau Restaurant (1.8 miles)

Physicians

• DaVita Capital City Dialysis (0.3 miles)
• Lincoln Endoscopy Center (0.4 miles)
• James J Maly (0.7 miles)
• Ingrown Toenail Treatment in Toenail Fungus Treatment Center (1.1 miles)
• White's Advanced Hearing (1.2 miles)
• Family Health Associates (1.3 miles)
• Surgical Associates PC (1.4 miles)

Hospitals

• Bryanlgh Medical Center (1.4 miles)
• Speciality Clinic (1.4 miles)
• Faulkner Medical Plaza (1.4 miles)
• Madonna Rehabilitation Hospital (1.8 miles)
• 6South Neuro - PCU (3.1 miles)
• 2South ICU (3.1 miles)
• Midland Medical Supply (3.2 miles)

Parks

• Antelope Park (1.7 miles)
• Trago Park (2.2 miles)
• Holmes Lake Park (2.5 miles)
• Holmes Lake Dog Park (3.1 miles)
• Irvingdale Park (3.1 miles)
• Bishop Heights Park (3.4 miles)
• Colonial Hills Park (3.4 miles)

Cafes

• The Mill at Telegraph (2.1 miles)
• Reactor (2.2 miles)
• The Mill Coffee & Bistro (2.5 miles)
• Cultiva (3 miles)
• The Mill Coffee & Tea (3.1 miles)
• Crescent Moon Coffee (3.1 miles)

Transportation

• Budget Car Rental (2.4 miles)

Places of Worship

• Congregation Tifereth Israel (2.8 miles)

Theaters

• Lincoln Grand Cinema Lincoln, Ne (2.9 miles)