Good Samaritan Society - Auburn

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Pros

• The staff are friendly.
• The place is nice.
• The place is great.
• The facility is wonderful.
• They took really good care of her.
• The food is as good as one would get in a big facility.

Cons

• The reviews describe multiple complaints over the years with little or no cooperation from administration, nursing, or social services to resolve issues.
• The resident’s room was not kept clean, with toilets often not cleaned for days.
• Meat was served undercooked when a certain cook was on duty who didn’t manage his time well.
• There were times when only one aide covered two wings, not just during breaks.
• The resident’s hand was broken during a lift to the bathroom, with no documentation or chart entry for days and questions about mandatory reporting to APS.
• The resident’s HIPAA-protected information was shared without a signed release during hospice provider meetings.
• An LPN Charge Nurse refused to comply with a physician’s order, and staff continued to attempt to feed the resident after coughing, choking and vomiting until the order was finally followed after escalation.

Review

Good Samaritan Society - Auburn is best suited for families seeking a traditional, full-service assisted living campus with a long-standing presence in a mid-sized town, where a friendly, social environment and a straightforward care model are valued. It works best for residents who are reasonably independent but will need regular assistance and appreciate on-site dining, activities, and a sense of community. The facility can serve well when families want a visible local option with an established staff and a structure that supports daily routines, coordinated by a central administration that is accessible.

Those who may want to consider alternatives include families that cannot tolerate lapses in cleanliness, safety, or care documentation. If a loved one requires consistently meticulous housekeeping, airtight medication and procedural compliance, or highly responsive staffing around the clock, other providers with stronger nurse-to-resident ratios and stricter quality control may be preferable. For families prioritizing medical oversight, strict adherence to physician orders, or a facility culture that demonstrates rigorous HIPAA compliance and transparent incident reporting, exploring smaller, more tightly run homes or facilities with dedicated hospice and end-of-life care programs would be prudent.

The strongest positives here are the perceived warmth of staff, the attractive campus feel, and the sense of a stable, familiar environment that many residents and families appreciate. Descriptions of the staff as friendly and the facility as pleasant to be in carry real weight when daily life centers on meals, routine care, and social activities rather than acute medical needs. The dining experience is highlighted as solid for a large facility, and when operations run smoothly, the combination of approachable caregivers and a well-established setting can deliver meaningful quality of life. Yet these advantages do not fully neutralize the more serious drawbacks uncovered in several accounts.

The main cons are material enough to tip the balance for families with higher care needs or for those who demand relentless consistency. Reports of cleanliness being neglected in a loved one’s room, and meals that were not fully cooked when the kitchen schedule didn’t align with what was needed, point to gaps in daily housekeeping and food-service controls. Staffing gaps, periods when one aide covers two wings, raise legitimate safety concerns, especially for residents who require transfers, supervision, or timely assistance. Most concerning are reliability and safety incidents: a documented injury from a lift without prompt, complete reporting; a lapse in charting that compounds questions about accountability; and a HIPAA-privacy breach when protected information was shared without proper authorization. A physician’s order being overridden by a charge nurse in a critical moment underscores how trust and medical decision-making can fray when governance lapses occur. Taken together, these issues are not mere anecdotes; they challenge the core expectations of care, safety, and regulatory compliance that families rightly place at the top of the list.

To make an informed choice, families should pursue concrete due-diligence steps: request the latest quality-assurance and incident-logging records, and review the facility’s current staffing schedule alongside the on-shift nurse-to-resident ratios. Tour spaces with a focus on housekeeping effectiveness, room conditions, and the cadence of routine cleaning. Speak directly with the administrator about how care plans are updated, how physician orders are verified and executed, and how HIPAA compliance is enforced in practice. Ask for a recent dining audit and sample menus across a full week, and probe how the kitchen handles orders for residents with special dietary needs. Finally, verify that end-of-life and hospice processes are integrated smoothly into the care plan and that families can expect timely, documented communication during critical moments.

Bottom-line guidance: Good Samaritan Society - Auburn can deliver a solid, community-centered experience for residents who do not require highly intensive medical oversight and who value a warm, neighborly atmosphere. However, for families prioritizing rigorous safety, impeccable cleanliness, and unwavering adherence to medical orders, this community warrants cautious scrutiny or alternatives with stronger operational controls. A thoughtful campus visit, a focused review of care protocols, and candid conversations about staffing and incident responsiveness are essential before committing. The decision should hinge on whether the current governance and daily operations align with the family’s standard for safety, accountability, and consistent, transparent care.

Pharmacies

• Family Value Pharmacy (0.1 miles)
• Stoner Drug (0.1 miles)
• U-Save Pharmacy (1 miles)
• Rx Express (1 miles)
• Cody's Usave Pharmacy (1 miles)
• Stoner Drug (17.9 miles)
• Stoner Drug Co. (18 miles)

Physicians

• Auburn Family Health Center (0.1 miles)
• Humboldt Family Medicine Clinic (15.7 miles)
• Family Medical Center (17.9 miles)
• Johnson County Medical Center (18 miles)

Hospitals

• Nemaha County Hospital (0.1 miles)
• Tecumseh Family Health (17.8 miles)
• Saint Elizabeth Regional Medical Center (17.8 miles)
• Medical Clinic PC (18.1 miles)

Places of Worship

• Auburn Berean Church (0.6 miles)
• New Life Church (0.6 miles)
• Calvary Christian Center (0.7 miles)
• Jehovah's Witnesses (0.7 miles)
• Presbyterian Church (0.7 miles)
• First United Methodist Church (0.7 miles)
• Church of Christ (0.8 miles)

Parks

• Auburn City Recreation Complex (0.6 miles)
• Nemaha County Veterans Memorial (0.9 miles)
• Legion Memorial Park (0.9 miles)
• Brownville State Recreation Area (10.9 miles)
• Indian Cave State Park (14 miles)
• Town Square Park (16.4 miles)
• Humboldt Lake Park (16.7 miles)

Restaurants

• Great China Buffet (0.8 miles)
• Sonic Drive-In (0.9 miles)
• Amigos/Kings Classic (0.9 miles)
• Rebucks Gourmet Burgers (0.9 miles)
• Whiskey Run (0.9 miles)
• Wheeler Inn (0.9 miles)
• El Portal Mexican Restaurant (0.9 miles)

Theaters

• Auburn State Theater (0.9 miles)
• Colonial Theatre (18.1 miles)

Cafes

• Cafe Metro (0.9 miles)
• Six Mile Cafe (15.2 miles)
• Frazier's Cafe (17.2 miles)
• TNT Smokin BBQ (18 miles)

Transportation

• U-Haul Neighborhood Dealer (0.9 miles)
• U-Haul Neighborhood Dealer (1 miles)
• U-Haul (18 miles)
• F T Trailer (18 miles)