118 East 7th Street, Anaconda, MT 59711
For more information about senior living options: (844) 490-3973
They do their best despite being understaffed. They are grateful for this service. Katy at the front desk was very pleasant and provided excellent service. The staff are efficient and provide fast, professional service. People there are very helpful and nice. They are totally helpful and courteous.
They cannot reach the agency by phone and must go into the office, wait to talk to a receptionist, and hope their case is addressed. They deem the level of incompetence and stonewalling to be criminal. They claim only friends and family of the staff appear to receive assistance. The physical location randomly closes, lobby numbers are called in arbitrary order, and people are directed to a dead-end phone line with hours-long holds. They lose paperwork submitted in the dropbox. They contend self-employed individuals face constant miscommunication and paperwork that is lost or not used. They say the place doesn't function and only worsens the trauma of people in crisis seeking help. They describe the calling system as having no callback times, making interviews impossible without visiting an office. They report being on hold for hours with no one answering. They criticize the automated phone system as unhelpful. They say staff can be rude and hang up, leaving callers without help. They describe applications being disposed of and months of waiting, with no way to reach anyone.This Montana HCBS office is best suited for individuals who qualify for Medicaid, SNAP, and in-home support services and who can tolerate a high-contact, slow-moving government process. It rewards patience and persistence more than speed: the system can deliver essential benefits, but only after repeated in-person visits, long waits, and careful, proactive documentation. For families with time to invest and a willingness to navigate occasional staff kindness amid bureaucratic friction, progress is possible. Those facing urgent crises, tight deadlines, or the need for reliable quick turnaround should look elsewhere first. In particular, anyone who cannot spare hours on hold, frequent office visits, or repeated document resubmissions should consider alternatives or supplemental assistance from local nonprofits or private advocates.
The key strengths lie in pockets of genuinely helpful staff and moments of workable efficiency when the office is staffed and functioning. Several front-desk personnel are praised for courtesy and small acts of accommodation, and a few caseworkers demonstrate professionalism, responsiveness, and a willingness to go the extra mile for families. In some offices, improvements such as a new self-serve kiosk have reduced repetitive steps, and a handful of interactions have resulted in timely resolutions. Yet these positives are not universal; they hinge on who you connect with and when, underscoring the uneven experience across visits and personnel.
The dominant reality, however, is the persistent, systemic friction that swallows time and tests patience. Long hold times, opaque automated systems, and difficulty reaching a live person color nearly every interaction. Paperwork is inconsistently tracked, lost documents reappear, and renewals can drift for weeks or months without clear accountability. The most serious consequences appear when benefits lapse or are misapplied - incidents that create real stress, especially for pregnant individuals or families relying on continuous coverage. While some applicants report backdating and timely action, more often stories describe delays, rework, and repeated phone calls that resolve nothing on the first try.
Access and communication choices compound the challenge. The phone system often feels designed to deter direct contact, pushing people into a cycle of 1) calls that go unanswered, 2) endless hold, or 3) automated callbacks with uncertain timing. In-person visits can yield quicker, clearer results, but require substantial time away from work or other responsibilities and are not a guaranteed shortcut when the lobby is crowded or staff are overwhelmed. The inconsistency across days, locations, and staff means a family's experience can swing from frustration to relief based on luck and timing rather than a predictable process.
Practical navigation guidance is essential. If choosing to engage with this office, plan for multiple in-person trips and build in extra time for wait periods. Bring every possible document, keep copies, and be prepared to re-submit as staff request new or updated materials. Aim to visit first thing in the morning to minimize crowds, and politely request to speak with a supervisor if a line of questions stalls. When the phone system fails, consider scheduling visits or outreach through county social services or local advocacy groups that can cut through the red tape. Persistence matters, but so does leverage from a caseworker who can escalate quickly when the situation is urgent.
The bottom line is clear: for residents who can tolerate an arduous, inconsistent system, essential benefits can eventually arrive, and compassionate staff exist who will help when given the chance. For anyone facing tight timelines, frequent paperwork churn, or a fragile health or financial situation, alternatives should be explored in parallel. Community organizations, private Medicaid enrollment supports, and county offices in nearby centers can provide faster, more predictable guidance. This office may still work, but its best users are those with time, composure, and a willingness to advocate actively for their own cases.
21 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Bert Mooney (25 miles away)
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.The DPHHS/SLTC - Home & Community Based Services (HCBS) Helena RPO in Anaconda, MT is a comfortable and fully furnished assisted living community that provides a range of amenities and care services to ensure the well-being and happiness of its residents.
Residents can enjoy watching their favorite shows or movies on cable or satellite TV in the privacy of their own rooms. The community also includes a dining room where delicious meals are served restaurant-style, accommodating special dietary restrictions if necessary.
For those who enjoy spending time outdoors, there is a beautiful garden and outdoor space where residents can relax and take in the fresh air. Additionally, the community features a small library for those who love reading.
The DPHHS/SLTC - Home & Community Based Services (HCBS) Helena RPO offers various care services to meet individual needs. There is 24-hour supervision to ensure the safety of all residents, as well as assistance with activities of daily living such as bathing, dressing, and transfers. The staff also provides medication management and follows a mental wellness program.
Residents can participate in resident-run activities or join in scheduled daily activities planned by the community to keep them engaged and entertained. There are also plenty of amenities and services nearby for convenience, including cafes, parks, pharmacies, physicians' offices, restaurants, transportation options, places of worship, theaters, and hospitals.
Overall, this assisted living community strives to provide a comfortable and enriching lifestyle for its residents while ensuring their care needs are met with compassion and professionalism.
DPHHS/SLTC - Home & Community Based Services (HCBS) Helena RPO is located at 118 East 7th Street, Anaconda, MT 59711 in Silver Bow County, Montana
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