DPHHS/SLTC - Home & Community Based Services (HCBS) Helena RPO
DPHHS/SLTC - Home & Community Based Services (HCBS) Helena RPO in Anaconda, MT
DPHHS/SLTC - Home & Community Based Services (HCBS) Helena RPO is an assisted living community in Anaconda, MT.
Information last verified:
118 East 7th Street, Anaconda, MT 59711
For more information about senior living options: (866) 208-4318
2.2 from 86 reviews
5 stars
17
4 stars
5
3 stars
6
2 stars
4
1 stars
54
Overall Review of DPHHS/SLTC - Home & Community Based Services (HCBS) Helena RPO
caveat37 reviews mention this
Phone access and wait times
Residents describe long holds and difficulty reaching a human by phone.
Many reviewers say they cannot reliably get through—calls are routed to an automated system, hold times stretch for hours, and callbacks aren’t available when they need answers. A number of residents also describe being transferred around or hung up on after waiting. Several reviews connect the phone delays to missed or delayed help, including trouble getting interviews completed and processing steps handled. Even when people eventually reach someone, the wait experience is a recurring problem.
common16 reviews mention this
Staff kindness shows through
Across reviews, residents praise staff for being kind and helpful.
While the process experience varies, multiple reviewers describe staff as helpful, courteous, and professional. Some mention specific moments of reassurance and patience, including helping reduce stress during visits and following up when paperwork or requests were in motion. A few reviewers also highlight responsiveness after connecting with the office by phone or in person. Several comments explicitly credit individual front-desk or case-related help for making a difficult situation feel more manageable.
caveat4 reviews mention this
Outdated location information
Residents report that location and address details are inconsistent.
Some reviewers say the online address or location information is outdated, including cases where the community moved but the listings weren’t updated. Several comments describe having to figure out where to go on their own, which adds confusion before an appointment or attempt to get assistance. Reviewers also mention that even the website displayed an old address. This creates a recurring friction point before any help can be provided.
caveat7 reviews mention this
Paperwork and eligibility issues
Residents describe problems with paperwork processing and benefit status.
A set of reviewers mention paperwork being lost, disposed of, or not handled as expected, which they say contributed to interruptions in benefits. Others describe situations where eligibility or coverage seemed to change incorrectly, including confusion about whether they qualified or whether records were updated. Some reviewers also report long delays while trying to resolve these issues, even after submitting documents or completing steps they were told to take. Overall, the recurring concern is that administrative processing can break down when time-sensitive benefit needs are on the line.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes become a section.
Features
Housing
21 resident community capacity
Types of Care
Assisted Living
Amenities
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Transportation
Bert Mooney (25 miles away)
Care Services
24-hour call system
24-hour supervision
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Meal preparation and service
Medication management
Mental wellness program
Special dietary restrictions
Dining
Diabetes diet
Special dietary restrictions
Activities
Community-sponsored activities
Resident-run activities
Scheduled daily activities
Nearby Places of Interest
Hospitals
Community Nursing Home of Anaconda (0 miles)
Montana State Hospital (8.7 miles)
Colonial Manor of Deer Lodge (21.5 miles)
Powell County Memorial Hospital (21.5 miles)
Butte-Silver Bow Primary Health Care Clinic (21.6 miles)
Family Planning (21.8 miles)
Places of Worship
The Roots Church (0.1 miles)
Grace Baptist Church (0.2 miles)
Gateway Christian Fellowship (0.2 miles)
First Baptist Church (0.3 miles)
Living Waters Youth Group (0.3 miles)
Living Waters Revival Center (0.3 miles)
First United Methodist Church of Anaconda (0.3 miles)
Theaters
Washoe Theatre (0.2 miles)
Rialto Community Theater (21.6 miles)
Pharmacies
Thrifty Drug Store (0.3 miles)
CVS Pharmacy (0.9 miles)
Stokes Market (1.1 miles)
Collective Elevation Butte (21.6 miles)
Keystone Drug (21.6 miles)
Keystone Family Pharmacy (21.6 miles)
Hi-School Pharmacy (21.7 miles)
Restaurants
Donivan's (0.3 miles)
Amy's Cakery and Bakery (0.3 miles)
Pizza Hut (0.4 miles)
Wing Street (0.4 miles)
Sladich Bar (0.4 miles)
La Casa Toscana (0.4 miles)
Harp & Thistle (0.4 miles)
Transportation
Capp's Taxidermy Studio (0.3 miles)
Butte Anaconda & Pacific Rlwy (0.5 miles)
TC Aviation (20.8 miles)
U-Haul (20.8 miles)
Skull Taxidermy (20.9 miles)
Physicians
Community Hospital Of Anaconda (0.3 miles)
Reiter Foundation (0.5 miles)
Pintler Surgical Specialists (0.6 miles)
Providence International Heart Institute - Anaconda Outreach Clinic (0.8 miles)
Advanced Dermatology Of Butte (21.5 miles)
Stephen P Walters DMD (22.4 miles)
Cafes
Coffee Corral (0.3 miles)
Copper Kiss Coffee (0.4 miles)
Firefly Cafe (0.4 miles)
Classic Cafe (0.5 miles)
Pony expresso (21.3 miles)
406 Bistro Coffee & Catering (21.3 miles)
Java Junction (21.7 miles)
Parks
Friendship Park (0.5 miles)
Goodman Park (0.9 miles)
Anaconda Smoke Stack State Park (1.1 miles)
Cottonwood City Park (21.2 miles)
National Park Service (22.1 miles)
Grant-Kohrs Ranch National Historic Site (22.2 miles)
The article compares assisted living and skilled nursing facilities, detailing their differing levels of assistance, medical support, cost structures, and day-to-day experiences. It emphasizes that assisted living is for those needing help with daily activities while maintaining independence, whereas skilled nursing facilities provide intensive medical care with 24-hour staff supervision.
The transition from assisted living to skilled nursing care is often prompted by complex medical needs that assisted living cannot meet, with key indicators including frequent health declines, increased falls, severe memory issues, and caregiver burnout. Families should recognize these signs early to discuss options with healthcare providers and prepare for the emotional and logistical aspects of moving to a facility that offers comprehensive medical support.
Vibrant Senior Living emphasizes active senior living communities that promote independence and engagement through diverse amenities and activities, fostering wellness and social interaction among older adults. These communities range from independent to assisted living, with a focus on personal growth, family involvement, financial planning, and leveraging technology to enhance residents' experiences.
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21 resident community capacity
Assisted Living
Beauty salon
Cable or satellite TV
Dining room
Fully furnished
Garden
Housekeeping services
Kitchenette
Move-in coordination
Outdoor space
Restaurant-style dining
Small library
Telephone
Wi-Fi/high-speed internet available
Bert Mooney (25 miles away)
24-hour call system
Activities of daily living assistance
Assistance with bathing
Assistance with dressing
Assistance with transfers
Diabetes diet
Medication management
Mental wellness program
Special dietary restrictions
Extensive amenities and 24/7 care with private, furnished rooms.
Exploring the Contrasts Between Assisted Living and Skilled Nursing
8 Key Indicators That Suggest It May Be Time to Transition from Assisted Living to Skilled Nursing Care
Vibrant Senior Living: A Comprehensive Guide for Active Older Adults