Cardinal Towers

Pros

• The new management company and onsite staff are amazing.
• The management is super sweet and helpful.
• The move-in process went smoothly, and the office staff were very helpful.
• The apartment was very clean.
• The manager seemed nice and genuine.
• The manager approved the temporary stay with a relative to help.

Cons

• Cardinal Towers is described as starting well but quickly turning into a nightmare for residents.
• The on-site manager allegedly refused to inspect the apartment and allowed unfounded accusations to flourish.
• Residents were falsely accused of having unauthorized people and animals.
• Angela, the on-site manager, is described as disrespectful, manipulative, and discriminatory, including pressuring renters about rent and moving-out procedures.
• Parking and towing practices are described as predatory and financially damaging to tenants and their guests.
• The building is said to have mold and sewage smells, creating health hazards.
• Maintenance is described as unqualified and unresponsive, with safety issues such as leaks or dangerous floors.
• Some reviews allege safety and HUD policy violations, calling for investigations into the property.

Review

Cardinal Towers has been the source of a wide range of experiences, from brief moments of relief to long stretches of frustration and fear for many residents. The threads running through the commentary paint a picture of a building that some tenants found manageable at first but quickly devolved into a battleground of accusations, miscommunication, and a sense that the people living there were more often punished than helped. The threads connect around concerns with management - both in terms of who is in charge and how they interact with residents - along with recurring complaints about safety, noise, and basic maintenance.

One account from February 2025 describes an arrival that started on a positive note but rapidly soured after a serious medical event. A resident moved in with a family support system in place after an amputation surgery, with relatives staying to assist and prevent falls. By June, the atmosphere shifted when other tenants allegedly claimed the apartment housed four people, several dogs, and two cats - an accusation the renter insists is completely false. The manager at the time, named Sarah, reportedly refused to inspect the apartment to verify the claim, and another figure, a manager identified as Calk Marcie from the management company in Kansas City, was the point of contact. In July, the resident received a letter accusing them of unauthorized occupants and animals, which they insist is a lie. The overall message from this account is a sense of being targeted and accused without substantiation, leaving the reviewer urging others to avoid Cardinal Towers.

Across the rest of the set, the experiences become a study in mixed messaging about management. There are two notably positive notes interwoven with the negative experiences: one reviewer says that the new management company and onsite staff are amazing and very helpful, while another highlights a different set of staff as particularly courteous during a grandparent's move-in, praising the office team for helping through the process and finding the unit clean. These mentions suggest that, for some residents, changes in leadership or staffing have produced meaningful improvements, even as other tenants continue to endure ongoing problems.

However, the record is dominated by troubling encounters with specific staff, notably Angela, described as a new manager who initially appeared kind but later became harsh or dismissive. In one case, a grandfather who needed physical therapy after a fall faced verbal reassurances to not worry about rent, only to be confronted months later with pressure to vacate, and accusations tied to cleaning out an apartment that his family felt were unjust and discriminatory. A recording is mentioned as part of the dispute, with a request to escalate the matter to corporate management to stop what is perceived as manipulation and harassment. The pattern described here is one of rapid shifts in tone from supportive to punitive, leaving families worried about housing stability and fairness in how rules are applied.

The property's operational atmosphere is further strained by a separate incident involving parking and guest arrangements. A family staying with a grandmother in the building, with prior permission from the manager, encountered a cascade of problems: tires slashed, a stolen temporary tag, and a tow that came with exorbitant daily storage fees. The fallout included a ban on visiting the grandmother and criminal-sounding accusations of verbal assault against a tow driver and the manager themselves. The reviewer suggests there are "two-faced" dynamics at play, and even accuses the local enforcement and towing networks of colluding with people in the building - charges that reflect a broader sense of mistrust and a perception of predatory practices.

Longer-tenured residents add their voices to a troubling pattern. One account notes that after four years the situation shifted when management was fired and replaced, but not before repeated episodes alleged to violate HUD policies, including noise disturbances from doors slamming, deliberate or careless fire alarm provocations, and other disruptions in the early morning hours. The tone here is one of fatigue and vigilance - describing a building where safety protocols and quiet hours feel unreliable and where residents worry about whether the property is properly regulated or inspected.

Another thread of concern centers on treatment of elderly tenants and family members associated with them. A review line emphasizes a mother-in-law dying on the property and claims of disrespect toward the reviewer and their partner, with police reportedly being threatened to be called in regarding belongings. The advice offered: avoid the property at all costs. This is one of several notes that cast Cardinal Towers as a place where vulnerability - whether due to age, illness, or dependence - is treated with hostility or indifference by some staff or neighbors.

A broader critique targets the management and maintenance teams themselves. Multiple reviewers describe unqualified or unresponsive management, subpar or unsafe maintenance practices, and contractors brought in who are not adequately vetted. Complaints include rules that seem to apply primarily to tenants rather than to staff or associates, hostile interactions with elder residents, and a general sense that safety and compliance standards are not being consistently enforced. The cumulative impact, according to these voices, is a property that feels unsafe and mismanaged, with a sense that problems are more likely to be tolerated than resolved.

Finally, the overall atmosphere is not just about isolated incidents but about a recurring pattern of dysfunction that touches daily life. Comments include reports of mold and sewage odors, ongoing maintenance glitches, and chronic noise - carts and people moving through corridors late at night - creating sleep disturbances and a sense of ongoing disruption. The takeaway from these accounts is stark: for some residents, Cardinal Towers represents a place where basic decency, safety, and predictable responses from management are not guaranteed, and where the line between landlord and adversary can feel distressingly thin. For those considering moving in, the mix of praise for certain staff improvements with persistent, serious warnings from many others suggests a need for careful, independent verification of the current management's practices and a clear plan for addressing outstanding concerns before committing to a tenancy.

This part of Webb City, Missouri offers a convenient and accessible location for senior living. With pharmacies such as B P & W and Walgreens nearby, access to medication and healthcare services is readily available. There are also reputable physicians in close proximity, such as Ozarks Community Hospital and Webb City Clinic, ensuring quality medical care. In terms of amenities, residents can enjoy a variety of dining options including Sub Shop Deli and El Palenque, as well as cafes like Crazy Llama Coffee for socializing with friends. The area also features parks like King Jack Park Baseball Fields for leisurely strolls or outdoor activities. Additionally, transportation options such as U-Haul Moving & Storage and Joplin Regional Airport offer convenience for both local travel and visits from family members. Overall, this area provides a well-rounded community with essential services and recreational opportunities for seniors looking to settle down in Webb City.

Pharmacies

• B P & W (0.1 miles)
• Walgreens (0.8 miles)
• Pronto Pharmacy (0.9 miles)
• BesaMe Wellness Dispensary (3.5 miles)
• Drug Warehouse (4.9 miles)
• Family Pharmacy (5 miles)
• Walgreens (5.6 miles)

Physicians

• Ozarks Community Hospital (0.2 miles)
• Webb City Clinic (1.7 miles)
• Advance Family EyeCare - Dr. Eldon Repsher (2.7 miles)
• Northpark EyeCare (4 miles)
• Mercy Clinic Cardiovascular Surgery - Main and 1st (4.9 miles)
• Beltone Hearing Aid Center (5.1 miles)
• Coleman Vision (5.2 miles)

Restaurants

• Sub Shop Deli (0.4 miles)
• El Palenque (0.7 miles)
• Culver's (0.8 miles)
• McDonald's (0.9 miles)
• Dq Grill & Chill (1 miles)
• Orient Express (1 miles)
• Cantina Bravo (1.2 miles)

Places of Worship

• Frisco Church (0.6 miles)
• Carterville United Methodist Church (1 miles)
• Cornerstone Christian Church (4.5 miles)
• Calvary Chapel of Joplin (4.6 miles)
• Southern Baptist Convention (4.6 miles)
• United Hebrew Congregation (5.5 miles)
• Our Father's House Ministries (5.9 miles)

Cafes

• Crazy Llama Coffee (1 miles)
• Joe Muggs Coffee (4.4 miles)
• Red Onion Cafe (5 miles)
• New Day Cafe (5.7 miles)
• Zinc Coffee (6.1 miles)

Transportation

• U-Haul Moving & Storage (1.1 miles)
• Alpha Air Center FBO (2.2 miles)
• Joplin Regional Airport (JLN) (2.3 miles)
• Enterprise Rent-A-Car (5.6 miles)

Parks

• King Jack Park Baseball Fields (1.1 miles)
• Leonard Park (4.5 miles)
• Parr Hill Dog Park (5.6 miles)
• Parks Maintenance Facility (6.2 miles)

Theaters

• Northstar STM 14 (3.9 miles)

Hospitals

• St John's Regional Medical Center (4.4 miles)