Sunset Hills Health And Rehabilitation Center

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  • Interior

    A quiet corridor in a hospital, featuring light-colored walls and flooring, with artwork displayed along the sides.

  • Building

    The Chestnut facility showcasing its modern exterior and welcoming entrance.

  • Windows

    A spacious and inviting seating area with comfortable chairs and natural light filtering through large windows.

  • Landscaping

    A view of a brick building's entrance with a fenced area and some landscaping.

  • Seating Area

    A spacious and elegant lounge area featuring comfortable seating and a warm color palette.

  • Natural Light

    An inviting rehabilitation center designed for seniors, featuring modern exercise equipment and ample natural light.

  • Nature

    A view of a highway under a cloudy sky, with vehicles traveling and an overpass visible.

Sunset Hills Health And Rehabilitation Center

10954 Kennerly Road, Saint Louis, MO 63128

For more information about senior living options: (844) 490-3973

3.2 from 87 reviews
5 stars
41
4 stars
9
3 stars
1
2 stars
1
1 stars
35

Assisted Living Skilled Nursing Facility

Overall Review of Sunset Hills Health And Rehabilitation Center

Pros

  • pro The facility offers a great, friendly environment with evident teamwork and staff who are pleasant and helpful.
  • pro The amenities, including chef-prepared meals and interactive activity programs, enrich residents' daily lives.
  • pro The grandmother enjoys the crafts group and the game room, which have become highlights of her week.
  • pro The range of services, including skilled nursing, post-acute therapy, and hospice care, supports holistic, continuous care under one roof.
  • pro The facility is committed to a warm and welcoming atmosphere, with well-maintained surroundings and attentive staff.
  • pro Chestnut Rehab & Nursing provided exceptional care for a resident's father during his recovery, with a personalized care plan and evident dedication and compassion from staff.
  • pro The therapy staff are great.

Cons

  • pro One reviewer described the facility as dirty and stinky, with bedsores that became infected, and warned others not to place loved ones there.
  • pro A reviewer claimed the nursing home almost killed their mother by leaving her in bed with an infection for days, not turning wounds, and not feeding her, leading to weight loss and infection.
  • pro Several reviews criticized staff as uncaring and understaffed, reporting long delays for basic needs like oxygen, pain meds, towels, and assistance.
  • pro Another reviewer said the administration is a joke and refuses to talk to families, indicating lack of communication and accountability.
  • pro Multiple accounts described neglect and abuse, including residents being ignored for hours and rooms not being adequately cleaned.
  • pro There were complaints about a persistent odor of urine/excrement and high staff turnover, contributing to a depressing and unsafe atmosphere.
  • pro Some reviews explicitly warned not to send loved ones there due to safety and care concerns.

Review

Chestnut Rehab & Nursing, formerly known as Sunset Hills, emerges in these accounts as a facility of stark contrasts. On one hand, several reviewers celebrate pleasant atmospheres, helpful therapy teams, and a wide range of services. They point to a "great, friendly environment," noting teamwork among staff and a consistently pleasant demeanor from many caregivers. They highlight amenities that seem to elevate daily life for residents: chef-prepared meals, interactive activity programs, crafts groups, and a game room that residents and families describe as standout features. The facility is praised for its warmth and for the impression that residents are "well-cared for" and at home, with references to comprehensive care that includes skilled nursing, post-acute therapy, and hospice services under one roof. For those who encountered the staff in therapy, there is a distinctly positive note about dedication, personalized care plans, and a sense of holistic attention that supports rehabilitation and recovery.

Yet beneath those voices of praise sits a chorus of urgent, painful, and increasingly specific criticisms. Several reviewers recount experiences so negative that they urge others not to send loved ones to the facility. One account frankly admits that the rehab department may be the only bright spot in an otherwise troubling experience, and emphasizes the necessity of constantly checking in - visiting daily, if possible - to ensure that staff are fulfilling their duties and that a resident is properly cared for. Another reviewer bluntly describes the environment as dirty and stinky, with a grandmother who developed bedsores that became infected, painting a picture of poor wound care, neglect, and a facility that failed to maintain basic cleanliness.

The most alarming themes center on safety and medical issues. Several posts allege bedsores, infections, weight loss, and even life-threatening situations linked to inadequate feeding and monitoring. One account claims that a mother was left with an untreated infection that spread to the bloodstream, accompanied by weight loss and poor nutrition, culminating in a hospital transfer. Another reviewer warns that a loved one was left in pain or discomfort for hours, with delays in turning, wound care, oxygen management, pain medications, and the provision of basic supplies like towels. These experiences are not occasional anecdotes but repeated claims across multiple narratives, painting a picture of inconsistent supervision and slow responsiveness.

Administrative and organizational criticisms also recur with intensity. A number of reviewers describe unresponsive or dismissive leadership, noting that management did not engage or address concerns in a timely manner. One reviewer recalls that only one administrator was helpful, and that person had left by the time they secured a family member's transfer out of the facility. There are strong accusations that the administrative culture tolerates, or at least overlooks, neglectful behavior, with phrases like "the admin refuses to talk to any of the family" and "Not a good home for loved ones." The social services representative is singled out in at least one account as being unhelpful and even dishonest about available resources, contributing to a sense that the facility's promise of support is selective and inconsistent.

A resident's own testimony adds a deeply personal, visceral layer to the picture. One individual writes from inside the facility, describing chronic delays in basic needs - oxygen tanks, pain medication, towels, and other essentials - that stretch across days. The writer argues that staff are often unwilling or unable to help as requested and portrays the environment as understaffed and overburdened, with workers who seem to be more inclined to engage in idle tasks than to provide timely assistance. The complaint includes a harsh indictment of several female staff members, the claim that some are "lazy," and a demand to replace much of the staff to achieve meaningful improvement in care.

Several narratives lean into the emotional weight of loved ones' experiences. One account details a long-time friendship with a resident who became the focal point of a family's anxiety and determination to secure proper care. The tone is urgent and protective: care must be consistent, compassionate, and demonstrable, or the family will insist on changes or departures. There is also a somber reflection on a patient who died after what was described as a breakdown in communication between the nursing home and the hospital system, with the family alleging that calls were not answered promptly and that critical information about the patient's status was not shared in a timely fashion. In that view, the facility's reputation is tarnished not just by isolated missteps but by systemic failures that ripple through families, care teams, and timelines of treatment.

Taken together, the reviews present Chestnut Rehab & Nursing as a facility capable of delivering meaningful rehabilitation, warmth, and specialized services for some residents, while simultaneously hosting a substantial number of alarming reports about neglect, disorganization, and unsafe conditions for others. The positivity is framed around specific, well-executed aspects: engaging therapy, a welcoming atmosphere, and a full spectrum of medical and supportive services. The gravity of the negative experiences centers on daily operation, patient safety, wound and infection control, timely responses to calls for assistance, and the perceived authenticity of communications with families and regulators. The volume and intensity of the adverse accounts have given many readers a cautious, even wary, impression of the place, with some families advising alternative options or urging very careful scrutiny and frequent, direct involvement if a loved one is placed there.

In the end, the picture is far from uniform. The facility is described as both a place of meaningful care and a setting where serious lapses can occur. For families navigating decisions about care for a loved one, these accounts emphasize the importance of firsthand observation, ongoing communication with staff and administration, and a critical eye for changes in a resident's condition. Prospective visitors and guardians are urged to weigh the positive elements - rehabilitation, amenities, and attentive specialists - with the serious concerns raised by numerous accounts of neglect, cleanliness issues, and inconsistent oversight. The name Chestnut Rehab & Nursing has become associated in these stories with a spectrum of experiences, from commendable rehabilitation to, for many, a warning about safety, responsiveness, and the quality of daily care.

Features

Housing

  • 167 resident community capacity 167 resident community capacity

Types of Care

  • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
  • Skilled Nursing Facility Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.

Amenities

  • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
  • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
  • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
  • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
  • Dining room Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
  • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
  • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
  • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
  • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
  • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
  • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
  • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
  • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
  • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
  • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
  • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
  • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
  • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
  • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

Transportation

  • Lambert-St Louis International (16 miles away) Lambert-St Louis International (16 miles away)
  • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
  • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.

Care Services

  • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
  • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
  • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
  • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
  • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
  • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
  • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Dining

  • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
  • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

Activities

  • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
  • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
  • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
  • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
  • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
  • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

Description

Sunset Hills Health And Rehabilitation Center in Saint Louis, MO is a premier assisted living community that provides exceptional care for its residents. Located in a beautiful setting, this facility offers a range of services and amenities to ensure the comfort and well-being of each individual.

As a skilled nursing facility, Sunset Hills Health And Rehabilitation Center is equipped to provide 24-hour supervision and assistance with activities of daily living. The dedicated staff members are trained to assist with bathing, dressing, transfers, and medication management. They also offer specialized care for individuals with diabetes and can accommodate special dietary restrictions.

The community boasts an array of amenities designed to enhance the residents' quality of life. There is a beauty salon where residents can enjoy pampering themselves, as well as a fully furnished dining room where they can savor delicious meals prepared by the skilled culinary team. The on-site restaurant-style dining ensures that residents have access to nutritious and appetizing food options. For entertainment and socialization, there is a gaming room, small library, and outdoor space where residents can relax and enjoy nature.

Sunset Hills Health And Rehabilitation Center also prioritizes the overall physical well-being of its residents. A fitness room and wellness center are available for those who wish to stay active and maintain their health. Additionally, there are scheduled daily activities as well as planned day trips organized by the community for the enjoyment of all residents.

Convenience plays an important role at Sunset Hills Health And Rehabilitation Center. Residents have access to community-operated transportation for appointments or outings. They can also benefit from move-in coordination services provided by the facility.

The location of this assisted living community further adds to its appeal. With cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, and theaters located nearby, residents have easy access to various amenities within their neighborhood.

At Sunset Hills Health And Rehabilitation Center in Saint Louis, MO, compassionate care combined with top-notch amenities create an exceptional assisted living community where residents can age with grace and fulfillment.

Nearby Places of Interest

Physicians

  • Mercy South Breast Csncer (1.4 miles)
  • Signature Medical Group (1.7 miles)
  • Esse Health (2.4 miles)
  • Kebler, Robert Suburban Pediatrics (3.2 miles)
  • Southwest Medical Center (5.7 miles)
  • Orthopedic Associates (6 miles)
  • Crown Vision Center Oa (6.5 miles)

Pharmacies

  • Walgreens (1.4 miles)
  • Walgreens (1.6 miles)
  • Dierbergs (1.7 miles)
  • Schnucks (2.2 miles)
  • Walgreens (2.4 miles)
  • Schnucks (2.6 miles)
  • Walgreens (2.7 miles)

Restaurants

  • TGI Friday's (1.9 miles)
  • Chick-Fil-A (2 miles)
  • Burger King (2.1 miles)
  • Sonic Drive-In (2.8 miles)
  • McDonald's (2.8 miles)
  • Raising Cane's Chicken Fingers (2.9 miles)
  • The Post Sports Bar & Grill (2.9 miles)

Theaters

  • Marcus Theatres (2 miles)

Cafes

  • Starbucks (2.3 miles)
  • Starbucks (5.6 miles)
  • Starbucks (6.1 miles)
  • First Watch - Oakville (6.3 miles)

Parks

  • Spellman Park (2.8 miles)
  • Suson County Park (3.6 miles)
  • Fenton Missouri (4.6 miles)
  • Blackburn Park (4.9 miles)
  • Grant's Trail (5.6 miles)
  • Des Peres Park (6.1 miles)
  • Jefferson Barracks County Park (6.5 miles)

Places of Worship

  • Christ the King Church (4 miles)
  • St Matthias Catholic Church (4.9 miles)
  • Peace Lutheran Church & Preschool (5.2 miles)
  • Old Orchard Church (6 miles)
  • St Raphael the Archangel Church (6.4 miles)

Hospitals

  • Jefferson Barracks VA Medical Center (6.5 miles)

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