Heavenly Helpers

Pros

• Senior Helpers provides caring and professional aides.
• Gene, the owner, is attentive to both clients and aides and places caregivers appropriately.
• Scheduling conflicts are resolved quickly, even during bad weather.
• Gene and his administrative staff are consistently reachable and handle problems professionally, prioritizing clients' needs.
• The staff are highly recommended for in-home care.
• The caregivers are genuinely caring, capable, and dedicated to the clients.
• The company is described as great, helpful, and courteous.
• Senior Helpers matches clients to the right caregiver, resulting in prompt, attentive, and skilled care.
• Caregivers are well-screened, kind, and reliable, and clients often form a strong connection with them.
• The owner and team provide exceptional support, enabling loved ones to remain at home with peace of mind.

Cons

• A reviewer claims that Senior Helpers is so bad that "people die here" and accuses staff of mistreating the elderly, with poor hygiene and sanitation issues.
• The same reviewer says there are complaints from several managers and that nobody's word matters, with the truth allegedly being covered up by higher ups.
• They warn others not to recommend the service and urge people not to take their loved ones there, alleging mistreatment and neglect.
• They describe the mistreatment as "disgusting," including not changing diapers and poor hygiene and sanitation, and say change is imminent.
• Another reviewer reports a negative experience during orientation, citing incorrect scheduling, having to contact the office multiple times to get paid, and unanswered messages about hours.

Review

Across a span of years and several clients, Senior Helpers appears to be a trusted partner for in-home care in the St. Louis area. A large thread running through the majority of reviews is a deeply positive sense of relationship and reliability: a company that takes the time to interview clients and tailor care to individual needs, and a leadership team that remains accessible through both routine operations and occasional bumps in the road. Several families emphasize the owner, Gene, as a central figure in that sense of stability - someone who cares about the client as well as the aides and who actively surveys assignments to maintain appropriate placements. The recurring impression is that care teams are carefully considered from the outset, with an emphasis on matching the right caregiver to the right client.

Caregivers themselves are consistently praised for their character and performance. Review after review notes that the aides are caring, professional, and attentive. In many accounts, the people sent by Senior Helpers are described as warm and helpful, with clients forming meaningful connections with their caregivers. Families highlight not only that aides perform tasks capably but also that they bring companionship and a genuine sense of courtesy and respect to daily routines. The sense of "being cared for" extends beyond physical assistance to emotional support, with many clients expressing gratitude for the kindness and thoughtfulness shown by the staff.

The logistics of care - matching clients with suitable caregivers, scheduling, and communication - also receive high marks. Several reviewers emphasize how well Senior Helpers figures out what a client needs and then assigns a caregiver who fits that profile. When changes in health or daily schedules occur, the organization is described as flexible and responsive, with problems resolved fairly quickly. There are multiple anecdotes about families appreciating prompt updates when anything unusual is noticed about a loved one, and about the owner and office team staying reachable and engaged to troubleshoot issues as they arise. This combination of thoughtful matching and dependable support helps families feel confident keeping loved ones at home.

Longevity matters in these reviews. A number of clients have relied on Senior Helpers for many years - six, eight, or more - citing the continuity of care as a major value. One reviewer has been with the company for roughly eight years, another for about five, and several note that, as needs evolve (from companionship to overnight care, for example), the same team continues to provide appropriate support. The impression is that Senior Helpers is not a one-and-done service, but a long-term partner that can adapt to changing health conditions while maintaining quality relationships with both clients and their families.

Family members share particular examples of care that left a strong positive impression. In one case, a caregiver named Debbie is singled out for her compassion, and in another, a caregiver - Michelle S. - is described as the best the client has ever had, with qualities such as promptness, attentiveness, and specialized skill for a client who is paraplegic due to MS. There are stories of how the company enabled loved ones to remain in their own homes and communities for as long as possible, even as needs grew more complex, including instances where overnight care was added to ensure safety and continuity. The sense of relief and gratitude from families who observed the caregivers' dedication is a common thread.

Positive testimonials also highlight the human touch from leadership. In several accounts, the owner himself calls to check on a client's status, reinforcing a sense that the company treats each client as part of an extended family rather than a transactional arrangement. Families describe receiving reassurance and clear communication from Gene and the administrative team, which helps them navigate the emotional terrain of aging and caregiving with confidence. The overarching impression is that Senior Helpers prioritizes dignity, comfort, and respect for both clients and their families.

Not every review aligns with the overwhelmingly favorable tone, however. One account stands out with a sharp and vehement warning: "DO NOT RECOMMEND. DONT TAKE YOUR LOVED ONES HERE. PEOPLE DIE HERE." This reviewer alleges mistreatment, neglect of basic hygiene and diaper changes, and a culture of information being suppressed by higher-level managers. The critique also mentions ongoing complaints from multiple managers and implies that truths are being obscured in accordance with federal regulations. The reviewer signals a sense of urgency by stating that change is imminent. While this perspective is isolated within the collection, it is presented as a serious counterpoint to the otherwise positive sentiment and suggests that not all experiences are aligned with the favorable stories.

There are also notes about isolated operational hiccups, including scheduling missteps and delays in pay or coordination. A reviewer recounts going through orientation and having to visit multiple times due to scheduling errors, followed by friction around receiving pay and communication gaps after those interactions. These anecdotes reflect real-world challenges in managing home-care operations and remind readers that, even in highly regarded organizations, imperfect experiences can occur.

Taken together, the tapestry of reviews paints a picture of Senior Helpers as a company that many families rely on for compassionate, consistent in-home care and meaningful caregiver-client connections. The positive stories emphasize careful client assessment, strong caregiver performance, and proactive, caring leadership. The longer-term engagements and personal testimonials underscore a sense of stability and trust, with families feeling their loved ones are safer and more content at home because of the service. Yet the negative review serves as a reminder that experiences can vary, and that ongoing attention to communication, reliability, and quality of care remains essential to maintain the trust that many families place in Senior Helpers.

This part of Webster Groves, Missouri offers a variety of amenities and services that may be appealing to seniors looking to settle in the area. There are several pharmacies located within a few miles, providing convenient access to necessary medications. Additionally, there are numerous cafes and restaurants nearby for dining out or grabbing a quick bite to eat. The proximity to parks allows for opportunities to enjoy nature and outdoor activities. Places of worship are also easily accessible for those seeking spiritual fulfillment. Various healthcare facilities, including hospitals and physicians' offices, ensure that seniors have access to quality medical care. Overall, this neighborhood provides a great balance of convenience and community support for seniors looking to make this area their home.

Pharmacies

• Schnucks (0.8 miles)
• CVS Pharmacy (1.1 miles)
• Walgreens (1.2 miles)
• Dierbergs (1.4 miles)
• Walgreens (1.7 miles)
• Walgreens (1.9 miles)
• Schnucks (2 miles)

Cafes

• Starbucks (1.1 miles)
• Starbucks (3.8 miles)
• Starbucks (5.2 miles)
• Blueprint Coff (5.3 miles)

Parks

• Blackburn Park (1.1 miles)
• Tilles Park Neighborhood (1.8 miles)
• Spellman Park (2.8 miles)
• Francis Park (3.2 miles)
• Willmore Park (3.6 miles)
• Shaw Park (3.8 miles)
• Des Peres Park (4.5 miles)

Places of Worship

• Old Orchard Church (1.2 miles)
• Christ the King Church (1.2 miles)
• St Raphael the Archangel Church (3.3 miles)
• St Ambrose Church (5 miles)
• St Johns Lutheran Church (5.2 miles)

Restaurants

• Arby's (1.5 miles)
• St Louis Bread Co. (2.2 miles)
• Chick-Fil-A (2.6 miles)
• Chipotle Mexican Grill (2.6 miles)
• Andy's Frozen Custard (2.8 miles)
• Ted Drewes Frozen Custard (2.8 miles)
• Donut Drive-In (3.1 miles)

Physicians

• Southwest Medical Center (2.2 miles)
• University Club Medical (2.4 miles)
• Orthopedic Associates (5 miles)
• Kebler, Robert Suburban Pediatrics (5.6 miles)
• Signature Medical Group (5.8 miles)
• Barnes-Jewish Hospital (5.9 miles)
• Mercy South Breast Csncer (5.9 miles)

Theaters

• AMC Esquire 7 (3.6 miles)
• Marcus Theatres (4.6 miles)

Transportation

• Zooline Railroad The Wild (4.8 miles)

Hospitals

• St John's Mercy Surgery Center (5.9 miles)
• St Louis Children's Hospital (6 miles)