415 Sidney Street, Po Box 69, Saint James, MO 65559
For more information about senior living options: (844) 490-3973
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The staff was wonderful during the stay. The staff were caring and professional. They handled her with dignity and gentleness. It had a down-home feel. The therapy department did a great job with her mom. The transportation drivers were great. There were staff members who genuinely cared about what she was going through. The staff were nice, caring, and helpful; they showed compassion and helped residents reach their goals. PT services were helpful.
The facility allegedly demanded a resident's back pay and placed it in a trust, restricting access to his own funds. The facility is accused of mismanaging funds and pressuring residents to surrender money. The rooms are dirty and items have gone missing. Most staff are unfriendly and lack empathy toward residents. There have been reports of theft of possessions and inadequate help with using the restroom, leading to humiliation. Food quality complaints were common. There have been attempts to charge outsiders' Cash App accounts, implying scheming financial practices. The administration was described as unprofessional and disorganized, including staff wearing gym shirts. There is a lack of teamwork among staff, with CNAs often working alone and residents receiving little support. The facility is described as dirty with an unbearable odor and poor care.Residents and families describe a troubling picture at the facility now known as St. James Living Center, with concerns that span finances, dignity, cleanliness, and day-to-day care. The stories come from people who have watched loved ones live there for years, and they come with a mix of fear, frustration, and, in a few cases, genuine gratitude for the moments when staff showed compassion. What emerges across these accounts is a facility that has changed hands - originally a Golden Livingcenter site, then sold to Health System Inc., and rebranded as St. James Living Center - while leaving behind a portfolio of complaints that touch almost every facet of resident life.
A recurring thread centers on money and control. One account describes a brother who has been a resident for about five years and who, a year ago, was helped to file for Social Security benefits. After the payout, the facility allegedly demanded that several thousand dollars of back pay be placed into a trust controlled by the facility, and since then the resident has not been allowed to touch that money. The same account notes that the resident is on Medicaid, which covers much of his care, and that a debit card linked to his monthly SSI payments was actively used or requested by someone at the facility for payments. The reviewer claims that the facility demanded the card information and charged him through methods like Cash App, effectively treating the resident's funds as if they belonged to the facility rather than to him. The language used is that this is illegal under the Nursing Home Care Act, and there is a vow to engage an Ombudsman or a lawyer to challenge what is described as "money hungry" behavior. Taken together, these details paint a portrait of alarm about financial control, access to funds, and the potential for disputes that residents' families feel are not adequately addressed by the administration.
Beyond money, safety and personal belongings are major concerns. Several reviewers describe rooms being dirty and items going missing, with little or no action taken by staff to address the losses or the cleanliness issues. One explicit complaint mentions dried food on a mother's shirt and in bed, suggesting a broader pattern of neglect or neglectful attention to hygiene, while another review references ongoing complaints about the quality of food. Taken together, these comments contribute to a perception that basic respect for residents' personal space and dignity is not consistently upheld, and that environmental standards - room cleanliness, odor control, and housekeeping - leave some residents feeling neglected.
Interwoven with financial and cleanliness issues are perceptions of staff behavior and the overall quality of care. A number of accounts describe staff as unfriendly and lacking teamwork, with criticisms directed at administration and leadership for being unprofessional or disengaged. One reviewer - an ex-nurse aide who had worked there - claims the nursing and CNA teams did not function as a true team, with many nurses arguing in front of residents and little collaboration in daily care. The sense that staff are sometimes overextended, divided, or ineffective in coordinating care runs through several comments. Yet there are counterpoints: some reviewers highlight people or segments within the therapy department, transport staff, or certain nurses who were compassionate, competent, and patient, noting that "therapy did a great job with my mom" and that the transport divers were helpful. The contrast between praise in specific therapeutic or mobility-related moments and criticisms about overall administration and teamwork contributes to a nuanced, if frequently negative, overall impression.
End-of-life care appears to be a mixed bag as well. One reviewer recounts an experience with hospice care that was exceptionally positive: within a two-day window, the staff were described as wonderful, caring, and professional, handling the patient with dignity and gentleness at the end of life. This stands in stark contrast to other comments about care quality elsewhere in the facility, but it underscores that compassion and professional conduct can exist within the same organization, depending on the situation or perhaps the particular staff involved. These hospice notes also emphasize that when care is delivered with respect for a resident's humanity, even in difficult circumstances, it can leave a lasting, positive impression on families.
Discharge planning and communication appear to be another point of friction. In one account, the therapy department's success is tempered by a lapse in discharge planning, where the social worker did not provide updates or facilitate a necessary planning meeting, resulting in ambiguity about the next steps for a resident's transfer. The sense of professional frustration is palpable: even when some departments perform well, others fail to coordinate, leaving families uncertain about what comes next and how their loved ones will transition to the next phase of care.
Taken together, the collection of experiences suggests a facility marked by significant variability in performance. Some residents and families report that, in certain moments, staff show care, competence, and humanity; others report persistent issues with cleanliness, respect, consent over funds, and a lack of cohesive teamwork among caregivers. The name change and ownership transition appear to accompany a perception among families that accountability and consistent standards may have become harder to trace, which can amplify mistrust during already stressful periods of illness or aging. On balance, the narratives invite both caution and recognition: caution to potential residents and their families to investigate and ask hard questions about who is managing funds, how money is handled, and what protections exist for residents; and recognition that there are individual caregivers within the facility who are praised for their thoughtful, respectful care and for maintaining dignity at crucial moments.
In the end, what stands out is the human impact of these experiences. For some families, the facility represents a place where their loved ones are cared for with warmth by a few dedicated staff members during therapy sessions or hospice moments; for others, it is associated with frustration, fear about financial practices, and concerns about the basic conditions of living space and daily care. The stories point to a need for stronger oversight, clearer policies on financial management for residents, and more consistent training and teamwork among staff to ensure that care is not only technically adequate but also respectful, transparent, and focused on preserving residents' dignity and autonomy.
90 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Skilled Nursing FacilitySkilled Nursing Facilities are crucial for seniors as they provide round-the-clock medical care, rehabilitation services, and assistance with daily activities. These facilities ensure that seniors receive the specialized care they need to maintain their health and well-being as they age.
Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance. Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security. Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.St James Living Center in Saint James, MO is a skilled nursing facility that offers exceptional care services and a wide range of amenities. Our residents benefit from 24-hour supervision and assistance with daily activities such as bathing, dressing, and transfers. We also provide medication management and special dietary restrictions to ensure the health and well-being of our residents.
Our community is designed to provide a comfortable and enjoyable living experience. Residents can take advantage of various amenities including a beauty salon, fully furnished accommodations, a computer center, and cable or satellite TV for entertainment. We also offer community-operated transportation for easy access to nearby locations.
At St James Living Center, we understand the importance of maintaining an active lifestyle. Our fitness room and wellness center provide opportunities for residents to engage in physical activities and exercise programs tailored to their needs. Additionally, our gaming room, small library, and scheduled daily activities offer plenty of recreational options.
Delicious meals are served in our dining room with restaurant-style dining. We cater to special dietary restrictions such as diabetes diets and offer meal preparation services. Residents can enjoy their meals while socializing with others in a pleasant atmosphere.
Our location provides easy access to local amenities, making it convenient for our residents to explore the surrounding area. With numerous restaurants, cafes, parks, pharmacies, physicians' offices, and places of worship nearby, our residents have ample opportunities for leisure activities and accessing necessary services.
If you or your loved one are looking for an assisted living community that provides top-quality care along with an array of amenities in Saint James, MO, St James Living Center is the ideal choice.
St James Living Center is located at 415 Sidney Street, Po Box 69, Saint James, MO 65559 in Phelps County, Missouri
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