15677 County Road 2430, Saint James, MO 65559
For more information about senior living options: (844) 490-3973
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The folks at Ferndale are loved by reviewers. The owner, Janet, is described as nice and as someone who treats residents like her own children. Staff are described as helpful, even when space is limited. The facility is referred to as a nice home with a caring owner.
Meals are not properly balanced and are served only when convenient for staff. The facility is not trained to address mental health or trauma, leaving residents with insomnia, anxiety, or depression underserved. Violent incidents occur (e.g., a resident holding a knife to another) with little action taken. Preventive action before incidents is lacking, putting residents at risk. An elderly resident became permanently blind due to inaction between residents. Staff are told residents are capable and that care is not paid for, leading to inadequate assistance with basic needs. False drug accusations are made against residents based on inaccurate tests. There is a refusal to hire more staff and ongoing understaffing. Residents' property is regularly stolen, lost, or damaged. Administration is perceived as money-driven and lacking empathy, with toxic family involvement.What comes through in these accounts is a consistent pattern of neglect and mismanagement, wrapped in a mix of conflicting experiences from residents and their families. A number of reviews describe meals that are not truly balanced or responsive to individual needs, with criticism that food is prepared and served more as a matter of convenience than as a daily, health-centered responsibility. One reviewer explicitly notes that meals are not fed in a timely or personally attentive way, suggesting that nourishment is deprioritized unless it aligns with the facility's schedule. The impression is that dietary planning does not take into account insomnia, anxiety, or depression, even though those conditions are common among residents. In short, nutrition is portrayed as a secondary concern, with little evidence of tailored support for those with special mental health or trauma histories.
The facility's handling of safety and health concerns appears to be similarly troubling. Several stories recount incidents and near-marmalade moments of danger - ranging from a resident being held at knifepoint by another to a long-standing issue of inaction before incidents occur. In one troubling case, the knife threat ended only with the offender losing his job, rather than receiving a more substantive intervention. Another review recalls an older gentleman who is now permanently blind, allegedly because appropriate action wasn't taken to separate or manage conflicts between residents. The sense conveyed is that prevention and timely escalation to protect residents are not reliably practiced, leaving others to bear the consequences of unresolved tensions and risky behavior.
Accountability and staff dynamics emerge repeatedly as central themes. Several reviewers point to a persistent reluctance to hire more staff or to allocate adequate staffing, paired with a sentiment that care tasks are not being properly prioritized. A recurring line - "your more than capable and i am not paying them to do that" - captures a perceived culture of deflection and minimization of resident needs. In addition to staffing shortages, there are allegations of property loss or damage and even outright theft, with residents reporting that their belongings are constantly stolen, lost, or broken. Cleaning requests often go unaddressed for extended periods, including basic needs like bathroom cleaning, which compounds feelings of neglect and disrespect.
The administration and ownership are described as a source of toxicity and dysfunction, though not uniformly. Several reviews accuse the admin team, including family members involved in ownership, of being judgmental, demeaning, and emotionally distant from residents. One reviewer calls for replacing administrative personnel and keeping owner-family involvement out of day-to-day operations, describing a very toxic environment. There are also mentions of a shift in the owner's temperament over time - from previously nice to now being described as delusional or abusive toward both residents and staff. Yet juxtaposed with these criticisms is a contrasting note from another reviewer who praises an owner named Janet for treating residents like her own children, illustrating a split in experiences that can occur in small care facilities.
Mental health and emotional well-being are charged topics in these evaluations. Insomnia, anxiety, and depression are repeatedly cited as conditions that deserve attentive, compassionate care - yet reviewers report that the facility falls short of providing mental health support or trauma-informed practices. The lack of appropriate responses to patients' emotional or psychological needs exacerbates an already fragile state for many residents. There are even mentions of COVID-era precautions and social distancing being neglected or practiced only when it's convenient to avoid trouble, which adds another layer of risk and frustration for families who rely on safe, consistent care.
Amidst the critique, some reviewers acknowledge positive, redeeming moments. For every harsh claim about neglect or mistreatment, there are lines of appreciation for residents and "nice" moments with staff who try to help, and a note that one reviewer found value or helpfulness "even if they had no space." A few passages express gratitude toward the care that some individuals do receive within the same facility, suggesting that experiences can vary widely depending on who is on duty and which area or wing of the home you are in. Still, these favorable remarks tend to sit alongside powerful, negative experiences, underscoring a mixed and often unstable picture.
In sum, the collective narrative paints a facility where resident well-being is inconsistently prioritized, safety and nutrition are not consistently managed, and administrative culture can be inhospitable. The stories emphasize missed opportunities for proactive intervention, insufficient staff support, and a climate that can feel punitive rather than nurturing. While there are voices of thankfulness and small glimmers of care, the prevailing tone is one of serious concern about how residents are treated, how their properties are protected, and how their mental and physical health needs are addressed on a daily basis.
32 resident community capacity
Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.
Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
Dining roomDining rooms are important for seniors as they provide a space for socialization, connection, and nutritious meals. They offer opportunities for residents to bond over shared meals, foster a sense of community, and promote healthy eating habits. Dining rooms also ensure that seniors have access to well-balanced meals tailored to their dietary needs and preferences.
Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.
24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities. 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
Mental wellness programMental wellness programs are essential for seniors as they promote cognitive stimulation, emotional support, and social engagement. These programs help prevent isolation, depression, and cognitive decline, ultimately enhancing the overall quality of life for older adults.
Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life. Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications. Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults. Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers. Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.Ferndale is a vibrant and comfortable assisted living community located in the charming town of Saint James, MO. Our community provides a range of amenities and care services to ensure that every resident enjoys a fulfilling and independent lifestyle.
In terms of amenities, residents can expect to find all the comforts of home in our fully furnished apartments. Each apartment is equipped with cable or satellite TV, Wi-Fi/high-speed internet, and a telephone for staying connected with loved ones. For convenience, residents also have access to move-in coordination services to help make the transition as smooth as possible.
Our spacious dining room offers restaurant-style dining experiences where residents can enjoy delicious meals prepared by our talented culinary team. We cater to special dietary restrictions, including diabetes diets, ensuring that everyone’s nutritional needs are met.
To foster an engaging and social atmosphere, Ferndale features various activity options. Residents have the opportunity to participate in scheduled daily activities, as well as resident-run activities where they can showcase their talents and interests. Additionally, our small library offers a quiet space for reading enthusiasts.
The health and well-being of our residents is a top priority at Ferndale. Our dedicated staff provides 24-hour supervision and assistance with activities of daily living such as bathing, dressing, and transfers. Medication management services are also available to ensure that residents take their medications correctly and on time. We prioritize mental wellness with our comprehensive mental wellness program.
Surrounded by beautiful outdoor spaces and gardens, Ferndale encourages residents to spend time outside enjoying nature or engaging in outdoor activities. Nearby amenities include cafes, parks, pharmacies, physicians' offices, restaurants,and places of worship for added convenience and accessibility.
At Ferndale in Saint James, MO, we strive to create an inclusive community where each resident feels valued and supported while maintaining independence and dignity.
This area of Saint James, Missouri, offers a variety of amenities and services that may be appealing for seniors looking to relocate. With multiple places of worship nearby, such as the Southern Baptist Convention and St James United Methodist Church, residents have opportunities for spiritual fulfillment. There are also several dining options like Country Bob's Cafe and Sybill's St James, as well as pharmacies like Health Mart Pharmacy and Sinks Pharmacy for convenience. In terms of healthcare, there are physicians' offices like Forest City Family Practice and the Dermatology Center, ensuring access to medical care. Additionally, the presence of parks like St James Park Entry and Splash Zone Waterpark provides opportunities for outdoor recreation. With transportation options available through City Cab, this area offers a comfortable and accessible environment for senior living.
Ferndale is located at 15677 County Road 2430, Saint James, MO 65559 in Phelps County, Missouri
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