803 East 12 Th Street, Rolla, MO 65401
For more information about senior living options: (844) 490-3973
The collection of comments about Rolla Health & Rehabilitation presents a striking range of experiences, from heartfelt gratitude to sharp criticism. On one hand, there are multiple accounts that celebrate specific staff members and the care they received, painting a picture of a facility where genuine concern and professional effort can make a real difference for residents and their families. On the other hand, a substantial portion of the feedback centers on serious safety, hygiene, and management issues that left some families frustrated and worried about their loved ones' wellbeing. Taken together, the reviews depict a place where excellent moments and troubling lapses can exist side by side, depending on who you encounter and when you visit.
Several passages sing the praises of particular individuals who seemed to go above and beyond. Flo Feeler, identified as a med tech in the advanced recovery wing, receives repeated thanks for driving a loved one to progress and for combining clinical care with compassionate attention. Other names surface as beacons of support: Betsy, the administrator, described as "totally awesome" and someone who had the family's back; Lizzy, the nursing director, and a broad swath of the nursing and therapy staff are singled out for warmth and dedication. The physical therapy team is repeatedly highlighted as top-notch - hard-working, caring, and instrumental in helping patients regain strength. Dawn Travis-Little is praised as a welcoming presence who makes families feel secure about their loved ones' care, and Nicole, a registered nurse, is noted as especially compassionate and knowledgeable. Even the maintenance staff is praised for their attitude and reliability, and a therapy-rich environment is repeatedly cited as a strength. There are also mentions of specific supportive gestures - such as a staff member named Hope who provided updates and reassurance during a family medical crisis - illustrating the ways personal touches can offer families real peace of mind.
Yet the praise coexists with pointed criticisms and distressing anecdotes that cannot be ignored. Several reviewers describe the facility as unhygienic or poorly managed, citing experiences ranging from extended delays in basic care to lapses in safety, such as a patient left sliding halfway off a bed and references to the facility invoking implied rights to fall rather than prioritizing dignity and safe handling. Some families recount feeling that certain amenities or routines - like timely showers, appropriate medication changes, and reliable communication - were deficient, with comments about cold meals, broken chairs, a shortage of functional house phones, and concerns about COVID-related restrictions not being adequately addressed. In one strongly negative voice, a reviewer claimed issues of disrespect and alleged financial improprieties, insisting they would not recommend the facility and describing it as not a care facility at all. The tension between positive care experiences and these deeper concerns underscores how varied the day-to-day reality can be in a single rehabilitation setting.
A number of posts center on safety, respect, and the broader culture of care. The incident described where a family learned about a "right to fall" policy in a way that felt to them undermined the dignity of the patient points to ongoing questions about how risk management is communicated and enacted in practice. Other accounts recount missed or delayed treatments, questions about prescriptions and dosages, and situations that left families worried about infections or medical oversight. These narratives emphasize that even when the staff on the floor are kind and capable, system-level gaps - whether in procedure, policy interpretation, or resource availability - can erode confidence and lead to hard, long-term judgments about whether the facility continues to be the right place for a given loved one.
Amid the mixed feedback, several deeply personal stories illustrate how the facility can become a meaningful support during painful times. One veteran account recalls the care and dignity given to a mother with multiple myeloma, where the staff assisted from the moment of transfer to bed, ultimately providing a sense of warmth and comfort in a difficult end-of-life phase. The Bryson family's Christmas note honors a moment of hope and compassionate check-ins during a crisis that involved hospital transfers for the patient's husband, expressing gratitude for the staff member named Hope and for timely updates that offered peace amid uncertainty. These narratives highlight how, when communication is strong and staff members are responsive, families experience a sense of partnership and reassurance that their loved ones are in caring hands.
Overall, the reviews paint a facility that is very much a mosaic of experiences. For some families, Rolla Health & Rehabilitation feels like a place where dedicated professionals - nurses, therapists, aides, administrators, and even support staff - create a supportive, home-like environment with capable clinical care, clean surroundings, and genuine warmth. For others, serious concerns about hygiene, safety, medication management, and administrative responsiveness dominate their impression, sometimes accompanied by frustration over policies or ownership changes that they feel have diminished the quality of care. Potential residents and their families are left with a nuanced picture: the possibility of excellent, personalized care when the right staff are present, balanced against reports of systemic issues that can undermine safety and comfort.
If you're considering this facility for a loved one, the message seems to be to engage with the care team directly and form your own impression by meeting staff across shifts, visiting the therapy areas, and evaluating how the administration handles concerns as they arise. There are clearly standout individuals who can make a real difference in recovery and daily well-being, but there are also legitimate questions about consistency, safety practices, and resource management that deserve careful attention. The best approach may be to witness the care culture firsthand, weigh your loved one's specific needs against the facility's strengths and gaps, and have clear lines of communication established with both the care team and administration to ensure that dignity, safety, and progress remain the priority.
Autumn House Assisted Living in Rolla, MO is a comfortable and convenient community for seniors in need of board and care home services. Our fully furnished facility offers a range of amenities to ensure a pleasant living experience.
Residents can enjoy delicious meals in our dining room, where special dietary restrictions are accommodated. Housekeeping services are provided to maintain cleanliness and hygiene. Our beautiful outdoor garden provides a serene space for relaxation and leisurely strolls.
At Autumn House, we understand the importance of staying connected, which is why we offer telephone and Wi-Fi/high-speed internet access. Move-in coordination is available to make the transition into our community as smooth as possible.
Our dedicated staff provides assistance with daily activities such as bathing, dressing, transfers, and medication management. We also coordinate with healthcare providers to ensure residents receive necessary medical attention. Diabetes diets are catered to, and meal preparation and service is provided.
Transportation arrangements for medical appointments are available, ensuring residents can easily access healthcare facilities when needed. In addition to medical transportation, there are nearby cafes, parks, pharmacies, physicians' offices, restaurants, places of worship, theaters, and hospitals that provide ample opportunities for social engagement and entertainment.
With scheduled daily activities organized by our staff, residents can enjoy a variety of engaging experiences within the community. Autumn House Assisted Living offers a caring environment where seniors can live comfortably while receiving the support they need.
Located in Rolla, Missouri, this neighborhood offers a variety of amenities that cater to seniors looking for convenience and recreation. With numerous parks nearby such as Splash Zone Waterpark and Mark Twain National Forest, residents can enjoy outdoor activities and nature walks. Places of worship are abundant in the area, providing spiritual support and community engagement. In terms of healthcare, there are multiple physicians' offices and pharmacies within close proximity, ensuring easy access to medical services. Transportation options like City Cab and U-Haul make it convenient for seniors to get around town. Additionally, cafes such as The Purest Coffee and restaurants like American Taco Company offer dining options for residents to socialize and enjoy a meal. With theaters, hospitals, and educational facilities nearby, this neighborhood provides a well-rounded living environment for seniors seeking a vibrant community in Rolla.
Autumn House Assisted Living is located at 803 East 12 Th Street, Rolla, MO 65401 in Phelps County, Missouri
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Understanding Medicaid Coverage for Assisted Living: A Comprehensive Guide
The guide outlines the complexities of Medicaid coverage for assisted living, highlighting significant state-to-state variations, limited coverage often restricted to personal care services, and the existence of specialized waivers for certain needs like memory care. It advises families to consult local Medicaid offices for options while emphasizing the importance of understanding state-specific regulations and facility policies.
How and When Medicaid May Cover Assisted Living Costs
Medicaid coverage for assisted living varies by state and is primarily available to low-income individuals, with eligibility dependent on strict income and asset limits. Some states offer HCBS waivers for specific services in assisted living, but families must generally cover room and board costs, and should verify facility acceptance of Medicaid while considering potential waiting lists.
A Detailed Exploration of Assisted Living Medicaid Waivers Across the United States
Medicaid waivers for assisted living services provide vital support for seniors and individuals with disabilities in need of long-term care, with varying state-specific eligibility criteria and benefits. These waivers cover personal care and case management but often do not fully cover room and board, leading to waiting lists for many applicants.