Revel Home Care in Lake St Louis, MO

Pros

• Private Home Care is praised for its capable and caring caregivers and involved management.
• The direct caregivers are wonderful, and the management ensures clients' needs are met at every stage.
• The staff provide professional, competent care that often exceeds expectations.
• Administrative staff and care aides are skilled, kind, and patient, with clear communication.
• The service is flexible, easy to work with, and supportive during difficult times.
• The caregivers' warmth and attentiveness create trust and peace of mind for families.
• PHC responds quickly, coordinates care well, and addresses issues promptly.
• Families consistently recommend Private Home Care for a wide range of needs, from post-surgery recovery to end-of-life care.

Cons

• A reviewer criticized PHC for not returning calls after being promised caregiver bios, calling the experience unacceptable.
• A reviewer stated that the first caregiver PHC sent had no instructions for care, even though those instructions were in the care plan, which caused frustration on the first day.
• A reviewer noted that PHC failed to follow up after confirming two caregivers were available; they were told they would be called the next morning, but that never happened.
• A reviewer described the staff at an assisted living facility as terrible, negligent, understaffed, and poorly trained, though PHC care workers later improved the situation.
• A reviewer compared PHC unfavorably to another home care company, calling that rival's prior experience awful, even though PHC later provided a better service.

Review

Revel Home Care is best suited for families who want highly responsive, relationship-driven in-home support that can scale from hourly visits to round-the-clock coverage. This community excels when the goal is aging in place with professional caregivers who are not only capable but genuinely attentive to a loved one's changing needs. It's particularly well mitted for seniors recovering from surgery, managing chronic conditions like Parkinson's or Alzheimer's, or facing end-of-life care at home with hospice support. The model centers on forming a trustworthy care team that can adapt quickly, coordinate with medical professionals, and keep family members informed through clear, ongoing communication.

Those weighing alternatives should consider whether a community-based setting would better fit their situation. If the priority is consistent on-site nursing supervision or highly structured, all-inclusive care under one roof, a traditional assisted living or a skilled nursing facility may be more appropriate. For families confronting complex medical needs requiring frequent nursing interventions, or for someone who would benefit from a highly predictable staffing roster with fixed shifts, facility living often brings more comprehensive medical oversight than home care can realistically provide. Similarly, if long-term budget constraints dictate a tighter cost envelope, some alternative arrangements may be more economical upfront, even if they sacrifice the convenience of at-home living.

The strongest positives for Revel Home Care lie in care quality and organizational responsiveness. Caregivers emerge as compassionate, capable partners who align with family goals and the patient's routines. Management involvement is repeatedly cited as a stabilizing force, ensuring that needs are understood, plans are executed, and shifts are covered. The ability to flex schedules, arrange 24/7 coverage when needed, and coordinate seamlessly with hospice or rehabilitation services translates into lower family stress and greater peace of mind. Families value timely updates, proactive problem-solving, and the sense that the care team is not just performing tasks but partnering in the person's well-being.

No system is flawless, and the practical downsides must be acknowledged. Even in a strong home-care model, caregiver matching can take time, and initial onboarding may reveal gaps in care instructions or the need for rapid adjustments. Scheduling complexity, caregiver turnover, and the inherent variability of in-home work can create short-lived friction. Costs can also be a consideration, especially when 24/7 live-in or highly specialized care is required. What matters is whether the program has robust safeguards: clear care plans, reliable backups, and a cafeteria of services that can be scaled up or down as conditions change.

The key to turning these Pros into a durable advantage is fortress-like management and meticulous caregiver alignment. When leadership demonstrates immediate responsiveness, caregivers receive clear guidance and consistent supervision, and families see regular, reliable communication, the inevitable hiccups become manageable. Continuity with familiar caregivers - when possible - builds trust and reduces anxiety for patients and family members alike. The ability to tailor non-medical support, such as help with daily living tasks, light housekeeping, transportation, and meal planning, further compounds the value, delivering a holistic approach that supports independence without compromising safety.

For families considering Revel Home Care, the practical path is straightforward. Start with a needs assessment that spells out medical requirements, daily living tasks, and the desired level of family involvement. Request a transparent caregiver-matching process, including bios and introductory visits, and insist on a written care plan with emergency contacts and backup arrangements. Favor providers that offer a short trial period and a dedicated client liaison to handle scheduling, billing, and adjustments. Verify access to 24/7 coverage and clear communication channels for updates or concerns. When these elements are in place, Revel Home Care becomes a compelling choice for aging at home with dignity, safety, and real human partnership guiding every step.

Physicians

• Esse Health (0.7 miles)
• Lake St Louis Dermatology (0.8 miles)
• Lakeview Medical Building (0.8 miles)
• Sean P. Stoneking (0.8 miles)
• Psych Solution (0.8 miles)
• Clarkson Eyecare (1.7 miles)
• St Louis Eye Clinic (3.4 miles)

Pharmacies

• Wahrf Pharmancy (0.8 miles)
• Walgreens (0.8 miles)
• Schnucks (1 miles)
• CVS Pharmacy (1 miles)
• Wharf Pharmacy (1.1 miles)
• Walmart Pharmacy (1.5 miles)
• Schnucks (1.9 miles)

Places of Worship

• Chapel of the Lake (0.8 miles)
• Celebrate Recovery at The Crossings Church (5.6 miles)

Hospitals

• Cardinal Glennon Children's Medical Center (0.8 miles)

Restaurants

• Jimmy John's (1.1 miles)
• St Louis Bread Co. (1.6 miles)
• Taco Bell (1.7 miles)
• Sonic Drive-In (1.8 miles)
• Arby's (1.8 miles)
• Town Square Pub N Grub (2 miles)
• Qdoba Mexican Eats (2 miles)

Theaters

• Marcus Theatres (2.1 miles)

Parks

• O’Day Park (3.2 miles)
• Heartland Park (4.5 miles)
• Berry Park (5.8 miles)

Cafes

• Panera Bread (5.2 miles)
• Starbucks (5.5 miles)
• Starbucks (5.6 miles)

Transportation

• Enterprise Rent-A-Car (5.4 miles)