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4.4 from 27 reviews
5 stars
21
4 stars
2
3 stars
1
2 stars
1
1 stars
2
Overall Review of BrightStar Care of Mid Missouri
common17 reviews mention this
Caregivers and office feel caring
Residents and families describe caregivers and office staff as caring, attentive, and professional.
Many reviewers highlight caregivers who are kind and genuinely invested in their clients. Several families also mention friendly, professional communication from nurses, office staff, and caregivers, along with help that stays focused on the person’s daily needs. Even among critical reviews, the experience is still framed around the quality of individual caregivers and how clients were cared for in the home.
common6 reviews mention this
Scheduling is often reliable and flexible
A common theme is caregivers arriving on time with support that can adapt to schedule changes.
Several reviewers say caregivers showed up as scheduled and were dependable once care was in place. Families also describe working with the office when changes were needed, and staff helping ensure schedules and pay were handled correctly for employees. This is directly contrasted by reviews that describe misses, so the overall picture is dependable for many, but not consistently for everyone.
caveat2 reviews mention this
Care coverage can fall short
Some reviewers report not enough staffing, including waits or missed caregiver coverage.
A couple of reviews describe times when coverage was not adequate, with caregivers not arriving when expected or leaving families to wait. One critical review also describes assignments and follow-through breaking down, leading to unreliable care during specific shifts. These are the main complaints about availability rather than the day-to-day behavior of caregivers.
caveat5 reviews mention this
Office coordination and follow-up vary
Reviewers describe office communication and caregiver management as inconsistent.
Some families say the office was flexible and helped coordinate schedules, and one reviewer also notes caregivers communicated medical needs back to the family and the company. Other feedback points to problems with caregiver management, assignments, and returning messages. Together, this suggests the day-to-day care can be strong, but the administrative side may be less predictable.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.
Features
Transportation
Columbia Regional (9 miles away)
Nearby Places of Interest
This area of Columbia, Missouri, offers a variety of amenities and services that cater to senior living needs. With a range of restaurants nearby, including 1839 Taphouse and Murry's, seniors can enjoy dining out without having to travel far. Additionally, there are several reputable physicians and pharmacies in close proximity for convenient healthcare access. For leisure activities, there are parks like Bethel Park and Capen Park for outdoor enjoyment, as well as the Twin Lakes Dog Park for pet owners. The presence of hospitals such as Harry S. Truman Memorial Veterans' Hospital and University Of Mo Health System ensures that quality healthcare is readily available. With theaters like Columbia STM 14 & RPX nearby, seniors can also enjoy entertainment options. Overall, this area provides a well-rounded environment for senior living with easy access to essential services and recreational opportunities.
Restaurants
1839 Taphouse (0.1 miles)
Murry's (0.1 miles)
Waffle House (0.3 miles)
Fuzzy's Taco Shop (0.3 miles)
Wendy's (0.4 miles)
McDonald's (0.5 miles)
Osaka Japanese Restaurant (0.5 miles)
Physicians
University Physicians (0.1 miles)
Coyle & Johnson Oral & Maxillofacial Surgery (0.2 miles)
Providence Urgent Care (0.4 miles)
Missouri Vein Care (0.7 miles)
Centerpointe (0.8 miles)
Mark Lewis Vandewalker (0.8 miles)
Allergy & Asthma Consultants (0.8 miles)
Pharmacies
Gerbes Pharmacy (0.3 miles)
Walgreens (1 miles)
University Pharmacies (1.7 miles)
Kilgore's Medical Pharmacy (1.8 miles)
Schnucks (1.9 miles)
CVS Pharmacy (1.9 miles)
Walgreens (2.4 miles)
Cafes
Starbucks (0.5 miles)
Papa's Cat Cafe (2.4 miles)
Lakota Coffee Company (2.5 miles)
Starbucks (2.9 miles)
Places of Worship
Forum Boulevard Christian Church (0.9 miles)
Parks
Bethel Park (1 miles)
Capen Park (1.5 miles)
Rock Bridge Memorial State Park (2.3 miles)
Twin Lakes Dog Park (2.4 miles)
Twin Lakes Recreation Area (2.5 miles)
Douglas Pool (2.8 miles)
Mill Creek Park (3.1 miles)
Hospitals
Harry S. Truman Memorial Veterans' Hospital (1.5 miles)
University of Missouri Orthopedic Center (1.5 miles)
University Of Mo Health System (1.6 miles)
St Helena Hospitals (1.6 miles)
University Hospital Medical RCRDS Columbia (1.6 miles)
Student Health Center (1.7 miles)
University Physicians Neurology Clinic (2.3 miles)
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