Traceway Retirement Community

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  • Interior

    A cozy dining area with vibrant yellow and red flowers in vases on the table, set against a wooden kitchen backdrop.

  • Outdoors

    A well-manicured outdoor entrance surrounded by greenery and bushes, with a view of mountains in the background.

  • Decor

    A cozy bedroom with a decorative wreath and a floral quilt on the bed.

  • Building

    A single-story building under a blue sky with scattered clouds, surrounded by trees.

  • Trees

    A serene view of a park featuring a tranquil lake, surrounded by trees and cozy buildings.

  • Outdoor

    A peaceful outdoor scene featuring a table and chairs with turkeys in the background.

Traceway Retirement Community

2800 Main Street, Tupelo, MS 38801

For more information about senior living options: (844) 490-3973

3.7 from 23 reviews
5 stars
15
4 stars
1
3 stars
0
2 stars
0
1 stars
7

Assisted Living

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    Overall Review of Traceway Retirement Community

    Pros

    • pro The staff are great and very friendly.
    • pro The facility is clean and safe.
    • pro Residents are treated with kindness, love, and respect.
    • pro Staff across all roles prioritize residents' well-being.
    • pro Families have peace of mind knowing their loved one is cared for.
    • pro The staff are friendly, efficient, and caring.
    • pro It is a great retirement place for senior living.

    Cons

    • pro The sister was abused and neglected after she began to decline.
    • pro A nurse screamed at her, harmed her during a test, and was seen mocking her in the lobby.
    • pro She suffered bruises from rough handling and was thrown into a wheelchair by an aide.
    • pro Skincare wasn't performed regularly, increasing the risk of bedsores.
    • pro She aspirated because staff failed to tell them she couldn't eat or swallow, and they didn't intervene in time.
    • pro She contracted sepsis and dehydration while in care, with insulin mismanagement causing hypoglycemia.
    • pro Belongings were stolen by staff and residents were abused; lawsuits were suggested.
    • pro Traceway was criticized as lazy and uncaring - staff on phones, poor bathing, bad food, and indifferent management.
    • pro The facility slaughtered geese on site, causing distress to elderly residents.

    Review

    Within the flood of online reviews about Traceway and its related rehabs, retirement homes, and care facilities, there emerges a textured, often contradictory portrait. Several families describe warm, attentive, and high-quality care - people who feel their loved ones were treated with kindness, respect, and genuine attention. Yet beneath those glowing notes lies a much darker set of memories from others who recount neglect, mistreatment, and even harm. Taken together, the collection reads as a cautionary mosaic: for some residents, the experience is peaceful and affirming; for others, it is alarming and heartbreaking.

    One of the most emotionally charged accounts comes from Pamela Coleman and her sister, whose family details a harrowing decline in care. They describe a sequence of alleged abuses and neglect that culminated in the death of their sister in September 2024 after five years at the facility. The account is granular and painful: a nurse allegedly screamed at a patient during a painful test, was mocked in the lobby, and no corrective action followed. There are reports of bruises from rough handling, a caregiver throwing someone into a wheelchair, and a lack of skincare or timely wound care that contributed to a bed sore. Feeding and swallowing concerns were reportedly not disclosed promptly, leading to aspiration, dehydration, and sepsis - along with alleged insulin mismanagement that caused dangerous drops in blood sugar. The family claims they used a camera in the room to document what happened and that the consequences of these failures were borne by a vulnerable resident. This review closes with a warning to others: if you have a declining loved one, exercise extreme caution when choosing a facility, as neglect and mistreatment can have fatal consequences.

    In contrast, other families convey a warm, almost familial trust in Traceway's day-to-day care. One reviewer celebrates a family member who has been at Traceway since December 2022, beginning in Cedars Rehab after a hospital stay and then moving to Simerson House for long-term care. This account emphasizes happiness and high-quality care, describing the environment as excellent and the staff as capable, kind, and trustworthy. The reviewer offers peace of mind, praising the staff for treating their loved one with kindness, love, and respect and suggesting that Traceway is a place where a patient can receive sustained, compassionate care.

    Another positive narrative highlights a different facet of the care network. A family member recounts a four-month rehabilitation period for a father recovering from a broken femur at Cedars, with the entire team - from administrative staff to nurses, physicians, therapists, CNAs, food service, and housekeeping - working together to make a stressful time more manageable. The staff is described as knowing the family by name and becoming "wonderful friends" through the journey. The facility is described as clean and safe, and the overall impression is that the father was in the best place for healing. The reviewer concludes with a strong endorsement of Cedars and a clear sense that the care ecosystem there cares deeply about their patient's recovery.

    Yet other voices speak to troubling episodes of theft and abuse that taint the experience at Traceway. An aunt who became a resident in the nursing home section reportedly had belongings stolen and faced abuse from caregivers, leading family members to advocate for legal action. There is a sense of dismay that a trusted elder could be subjected to mistreatment and exploitation, with some urging lawsuits and others warning of accountability in this life or the next. A related story describes ongoing mistreatment - my sweet sister being deprived of church services, and losing personal belongings, clothing, and money - painting a nightmare picture that contrasts sharply with the more favorable opinions elsewhere.

    The overall tone of some reviews veers sharply toward critique. One reviewer rates Traceway far below the posted star count, arguing that 3.9 stars is far too generous. The frustration centers on perceived laziness and disengagement on the part of staff: accusations that workers sit on their phones, neglect baths, and provide only wipe-down care rather than full grooming. Food quality, housekeeping standards, and the responsiveness of management are all called into question. The reviewer contends that workers are motivated primarily by money rather than patient welfare, overlays of apathy and a sense that the facility has drifted away from its earlier motivation and mission. A reference to a television show about elder care is invoked to amplify the sentiment that younger generations may lack the work ethic expected in caregiving.

    Despite the harsher criticisms, there are reiterated affirmations that "wonderful staff" do exist within the Traceway ecosystem. Some reviewers emphasize that, when the right caregivers are present, the experience can be positive and reassuring. The sentiment that Traceway is a suitable and caring place for senior living recurs, suggesting that the facility's success may hinge on the consistency and character of individual staff members as much as on policy or structure.

    A separate concern raised in the reviews touches on wildlife and environmental ethics. One reviewer condemns the killing of geese on a nearby lake and argues that such action upsets elderly residents who live with nature close at hand. The complaint frames humane treatment and ecological responsibility as integral to the values a retirement community should embody, urging collaboration with humane organizations and non-lethal approaches. The emotional weight of this grievance sits alongside the care-quality debates, illustrating how the physical and moral atmosphere of a community can influence residents' well-being and the perception of care.

    Taken together, these reviews sketch a complex and multi-faceted picture. There are strong affirmations of compassionate, high-quality care - staff who know patients by name, environments that feel safe and clean, and teams that coordinate across rehab and long-term care to support healing and dignity. Interwoven with those positives are stories of serious harm and neglect, experiences of theft and abuse, and a sense of systemic shortcomings - stories that leave families feeling anxious, betrayed, or wary about recommending the facility. For prospective families and residents, the thread that runs through these accounts is clear: the quality of experience appears to vary dramatically by individual caregivers, incident, and context. When evaluating care at Traceway and related facilities, careful due diligence, personal visits, and ongoing vigilance seem essential for anyone hoping to provide their loved one with the safest, most respectful possible care.

    Features

    Housing

    • 140 resident community capacity 140 resident community capacity

    Types of Care

    • Assisted Living Assisted LivingAssisted living facilities provide crucial support and care for seniors who may need help with daily tasks such as medication management, bathing, and meal preparation. These communities offer a safe and comfortable environment where seniors can maintain their independence while receiving the assistance they need to thrive in their golden years.

    Amenities

    • Air-conditioning Air-conditioningAir conditioning is important for seniors as they are more vulnerable to heat-related illnesses and may have underlying health conditions that make it difficult for them to regulate their body temperature. It helps to keep them comfortable, safe, and healthy in hot weather.
    • Beauty salon Beauty salonBeauty salons are important for seniors because they provide a space for them to feel pampered, socialize, and maintain their personal grooming and hygiene. Regular visits to a beauty salon can help boost seniors' self-esteem and overall well-being.
    • Cable or satellite TV Cable or satellite TVCable or satellite TV is important for seniors because it provides entertainment, news, and companionship, helping to combat loneliness and boredom. It also offers a wide range of programming options tailored to different interests and preferences.
    • Computer center Computer centerA computer center is essential for seniors as it provides access to technology, communication tools, and resources that can enhance their daily lives. It allows them to stay connected with loved ones, engage in online activities, and learn new skills, ultimately promoting socialization and mental stimulation.
    • Fitness room Fitness roomHaving a fitness room in a senior living community is essential for seniors to stay active, maintain their physical health, and improve their overall well-being. Regular exercise can help prevent falls, reduce the risk of chronic diseases, and promote mental sharpness. It also provides social opportunities for residents to connect with others and enjoy a sense of community.
    • Fully furnished Fully furnishedFully furnished senior living communities are important for seniors because they provide convenience, comfort, and a hassle-free moving experience. Seniors can easily settle into their new living space without the stress of having to buy and move furniture. This allows them to focus on enjoying their new home and community.
    • Gaming room Gaming roomGaming rooms are important for seniors as they provide a fun and engaging environment for socializing, cognitive stimulation, and physical activity. Games can improve memory, problem-solving skills, and overall mental well-being while fostering friendships and reducing feelings of isolation.
    • Garden GardenGardens are important for seniors as they provide a peaceful and therapeutic environment for relaxation, physical activity, and socialization. Being in nature has been shown to reduce stress, improve mood, and promote overall well-being. Gardens also offer opportunities for seniors to engage in gardening activities, which can improve mobility, flexibility, and cognitive function. Additionally, gardens create a sense of community and connection with others who share a passion for plants and outdoor spaces.
    • Housekeeping services Housekeeping servicesHousekeeping services are important for seniors because they help maintain a clean and safe living environment, promote independence, and reduce the risk of accidents or illnesses. Additionally, having assistance with household chores can alleviate physical strain and allow seniors to focus on other aspects of their well-being.
    • Kitchenette KitchenetteKitchenettes are important for seniors living in senior living communities because they provide the convenience and independence of being able to prepare simple meals and snacks in the comfort of their own living space. This can help promote a sense of autonomy and well-being for seniors, allowing them to maintain some level of control over their dietary choices and daily routines.
    • Move-in coordination Move-in coordinationMove-in coordination is important for seniors because it helps ease the transition into their new living environment. It ensures that all logistics, such as packing, organizing movers, and setting up utilities are taken care of, allowing seniors to focus on settling in and adjusting to their new home. Having a smooth move-in process can alleviate stress and anxiety, making the transition smoother and more enjoyable for seniors.
    • Outdoor space Outdoor spaceOutdoor spaces are important for seniors as they provide opportunities for physical activity, social interaction, exposure to natural light and fresh air, and a sense of connection to nature. Having access to outdoor spaces can improve overall well-being and quality of life for older adults living in senior communities.
    • Private bathrooms Private bathroomsPrivate bathrooms are important for seniors in senior living communities because they provide independence, dignity, and comfort. Having a private bathroom allows seniors to maintain their personal hygiene routines without the need for assistance, promoting a sense of autonomy and privacy. Additionally, private bathrooms help prevent the spread of infections and provide a safe and clean environment for seniors to navigate safely.
    • Restaurant-style dining Restaurant-style diningRestaurant-style dining is important for seniors because it allows them to enjoy delicious, nutritious meals in a social and upscale setting. This enhances their dining experience, promotes healthy eating habits, and fosters socialization with fellow residents, ultimately contributing to their overall well-being and quality of life.
    • Small library Small librarySmall libraries are important for seniors as they provide access to a variety of reading materials, including books, newspapers, and magazines. This can help stimulate their minds, keep them engaged, and provide a sense of community through book clubs and other social activities. Additionally, reading has been shown to improve cognitive function and overall mental well-being in older adults.
    • Telephone TelephoneTelephones are important for seniors as they provide a lifeline for communication with loved ones, emergency services, and healthcare providers. They offer a sense of security and independence, enabling seniors to stay connected and access assistance when needed.
    • Wellness center Wellness centerWellness centers are important for seniors because they offer a variety of programs and services that promote physical, mental, and emotional well-being. These centers provide opportunities for exercise, socialization, education, and relaxation, helping seniors maintain their overall health and quality of life.
    • Wi-Fi/high-speed internet available Wi-Fi/high-speed internet availableWi-Fi/high-speed internet is important for seniors to stay connected with loved ones, access online resources, and participate in virtual activities to combat feelings of loneliness and isolation. It also allows them to easily manage healthcare needs, access entertainment, and engage in lifelong learning opportunities.

    Transportation

    • Tupelo Municipal (1 miles away) Tupelo Municipal (1 miles away)
    • Community operated transportation Community operated transportationCommunity operated transportation is crucial for seniors as it provides them with the means to access essential services, social activities, and medical appointments. It allows seniors to maintain their independence and quality of life by ensuring they can participate in activities outside of their homes. Additionally, community-operated transportation services offer a safe and reliable way for seniors to travel without having to rely on family or friends for assistance.
    • Transportation arrangement Transportation arrangementTransportation arrangements are crucial for seniors as they may face challenges with driving, mobility, or access to public transportation. Having reliable transportation services ensures that seniors can easily attend appointments, social activities, and maintain their independence and quality of life.
    • Transportation arrangement (non-medical) Transportation arrangement (non-medical)Transportation arrangements are essential for seniors as they provide access to essential services, activities, and social interactions outside the home. This service helps maintain independence, mobility, and overall well-being for seniors who may have limited transportation options.

    Care Services

    • 24-hour call system 24-hour call system24-hour call systems are important for seniors because they provide peace of mind and immediate assistance in case of emergencies. This technology ensures that help is always available, promoting safety and security for elderly individuals living alone or in assisted living facilities.
    • 24-hour supervision 24-hour supervision24-hour supervision is important for seniors to ensure their safety, well-being, and access to immediate assistance in case of emergencies or health issues. This constant support provides peace of mind for both seniors and their loved ones, allowing them to age in place with dignity and security.
    • Activities of daily living assistance Activities of daily living assistanceActivities of daily living assistance are important for seniors because they provide essential support with tasks such as eating, bathing, dressing, and mobility. This assistance helps seniors maintain their independence, dignity, and overall quality of life as they age.
    • Assistance with bathing Assistance with bathingAssistance with bathing is crucial for seniors as it helps maintain personal hygiene, prevents infections, and ensures their overall well-being and comfort. It also provides a sense of dignity and independence for seniors who may struggle with this task on their own.
    • Assistance with dressing Assistance with dressingAssistance with dressing is important for seniors because it helps maintain their independence, promotes personal hygiene, prevents accidents and injuries, and improves overall quality of life. This service ensures that seniors can continue to dress comfortably and confidently, despite any physical limitations they may have.
    • Assistance with transfers Assistance with transfersAssistance with transfers is crucial for seniors as it helps prevent falls and injuries, maintains their independence, and ensures they can safely navigate their living environment. It also provides peace of mind for both seniors and their loved ones.
    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Meal preparation and service Meal preparation and serviceMeal preparation and service are crucial for seniors as they may have limited mobility or energy to cook nutritious meals. Having access to healthy and convenient food options can ensure they are getting the proper nutrition needed to maintain their overall health and well-being.
    • Medication management Medication managementMedication management is crucial for seniors to ensure they are taking the right medications at the correct dosages and times. This helps prevent adverse drug interactions, reduces the risk of medication errors, and promotes overall health and well-being. Proactive management also allows for adjustments as needed based on changing health conditions or new prescriptions.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Dining

    • Diabetes diet Diabetes dietA diabetes diet is crucial for seniors as it helps manage blood sugar levels, reduce risks of complications, and improve overall health and well-being. By following a balanced and nutritious diet tailored to their specific needs, seniors can better control their diabetes and enhance their quality of life.
    • Special dietary restrictions Special dietary restrictionsSpecial dietary restrictions are important for seniors because age-related changes in metabolism and health conditions can make it difficult for their bodies to process certain foods. By following a diet tailored to their specific needs, seniors can maintain their overall health and well-being, manage chronic conditions, and reduce the risk of complications such as malnutrition or food interactions with medications.

    Activities

    • Community-sponsored activities Community-sponsored activitiesCommunity-sponsored activities are important for seniors as they provide opportunities for social interaction, mental stimulation, and physical activity. These activities can help improve overall well-being, combat loneliness and isolation, and promote a sense of belonging and purpose among older adults.
    • Concierge services Concierge servicesConcierge services are essential for seniors as they provide assistance with daily tasks and errands, enhance their quality of life by offering convenience and personalized care, and promote a sense of safety and security.
    • Fitness programs Fitness programsFitness programs are crucial for seniors as they help improve strength, flexibility, balance, and overall well-being. Staying active can reduce the risk of chronic diseases, improve mental health, and enhance quality of life in older adults.
    • Planned day trips Planned day tripsPlanned day trips are important for seniors because they offer opportunities for socialization, mental stimulation, and physical activity. They provide a change of scenery and help seniors stay engaged and connected to their community, promoting overall well-being and quality of life.
    • Resident-run activities Resident-run activitiesResident-run activities are important for seniors as they encourage social interaction, creativity, and a sense of autonomy. These activities empower seniors to stay engaged and active in their community while fostering meaningful connections with their peers.
    • Scheduled daily activities Scheduled daily activitiesScheduled daily activities are important for seniors because they provide structure, socialization, mental stimulation, and physical activity. Engaging in regular activities can improve overall well-being and quality of life for seniors living in a community setting.

    Description

    The Traceway Retirement Community, located in Tupelo, MS, offers a wide range of amenities and care services to meet the needs of its residents. The community boasts a beauty salon, allowing residents to maintain their appearance and feel pampered. Residents can also enjoy cable or satellite TV in their fully furnished accommodations.

    Transportation is made easy with community-operated transportation services and transportation arrangement options. Additionally, a computer center is available for residents to stay connected with loved ones and engage in online activities. A fitness room and wellness center provide opportunities for residents to stay active and maintain their physical health.

    Housekeeping services ensure that residents' living spaces are clean and well-maintained. Private bathrooms offer convenience and privacy for personal care needs. Restaurant-style dining allows residents to enjoy delicious meals without the hassle of cooking, while special dietary restrictions are accommodated.

    For recreational activities, a gaming room, small library, and outdoor space provide options for relaxation and enjoyment. The community offers Wi-Fi/high-speed internet access for connectivity purposes.

    When it comes to care services, 24-hour supervision ensures the safety and security of all residents. Assistance with activities of daily living such as bathing, dressing, and transfers is readily available. Diabetes diet management is provided for those with specific dietary needs. Medication management is also offered to ensure that residents receive their medications timely and accurately.

    Residents can take advantage of various activities including fitness programs, planned day trips, resident-run activities, and scheduled daily activities organized by the community's staff. Concierge services are available for additional assistance or requests.

    Located in close proximity to cafes, parks, pharmacies, physicians' offices, restaurants, transportation options,and places of worship ensure that residents have convenient access to essential services within the local area.

    Overall, the Traceway Retirement Community provides a comfortable and supportive environment where seniors can live independently while having access to necessary amenities and care services tailored to their individual needs.

    Nearby Places of Interest

    Pharmacies

    • Ltc Pharmacy Solutions (0.1 miles)
    • Elderscript Services (0.4 miles)
    • Thomas Street Apothecary (0.4 miles)
    • Natures Pharmacy (1.5 miles)
    • Super D Drugs (1.7 miles)
    • Walgreens (2.1 miles)
    • Jim Bain's Pharmacy (2.2 miles)

    Restaurants

    • Jack's (0.2 miles)
    • Sonic Drive-In (0.2 miles)
    • D'Casa Mexican Grill (0.2 miles)
    • Subway (0.4 miles)
    • McDonald's (0.4 miles)
    • Wendy's (0.5 miles)
    • Danver's (1.9 miles)

    Physicians

    • Hooks Di & Medicine (0.2 miles)
    • Thomas Family Medical (0.4 miles)
    • West Tupelo Medical Clinic (0.6 miles)
    • Wound Healing Group (1.3 miles)
    • West Main Medical Clinic (1.8 miles)
    • Cardiology Associates of North Mississippi (2 miles)
    • Ivancic Pediatric Clinic (2 miles)

    Places of Worship

    • Good News Church (0.8 miles)
    • Wesley United Methodist Church (1 miles)
    • Kingdom Hall (1 miles)
    • Southern Baptist Convention (1.4 miles)
    • Harrisburg Baptist Church (1.5 miles)
    • St Luke United Methodist Church (2.2 miles)
    • First Baptist Church (2.6 miles)

    Transportation

    • Tupelo Aviation Unlimited (1 miles)
    • Burlington Northern Railroad (2.2 miles)
    • Alamo (2.4 miles)
    • U-Haul Neighborhood Dealer (2.6 miles)
    • U-Haul (2.7 miles)

    Cafes

    • Kermits Outlaw Kitchen (2 miles)
    • Dark-N-Lovely's Kitchen (4.3 miles)

    Hospitals

    • Lee County Shrine Club (4 miles)

    Parks

    • Veteran's Memorial Park (4.3 miles)

    Frequently Asked Questions

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