PRN Home Care

Pros

• The caregivers are great.
• The agency does good work.
• The agency is professional.
• The services were good while they lasted.
• The owners are personally known to the reviewer, adding trust.

Cons

• The reviewer states that Ms. Kearn is very unprofessional and takes it personally when services are terminated.
• The reviewer says Ms. Kearn chastises clients instead of listening to why they no longer want the services.
• The reviewer asserts Ms. Kearn has no right to comment in their home since she doesn't pay the bills.
• The reviewer alleges a provider disclosed confidential information about clients.
• The reviewer reports finding dirty dishes hidden in cabinets, indicating poor housekeeping.
• The reviewer claims the agency is not professional and will not work with clients to address problems with employees.
• The reviewer states they reported issues to the VA and hope staff are removed from the roster.
• The reviewer accuses workers of stealing from their mother.

Review

This collection of feedback paints a mixed and complicated portrait of a home caregiving agency, weaving together serious accusations, personal disappointments, and heartfelt praise. The thread that runs through the comments is a tension between appreciation for the caregivers' skills and character, and troubling concerns about professionalism, confidentiality, and safety. What emerges is a story of a service that some clients found invaluable in terms of care, while others encountered incidents that significantly undermined trust.

One prominent strand centers on confidentiality and boundary issues. The reviewer describes a situation where someone who sent over information about clients shared confidential details, adding a layer of concern about who has access to sensitive information and how it's handled. In this same vein, the reviewer recounts a troubling interpersonal dynamic with a staff member named Ms. Kearn. The account alleges that Ms. Kearn was unprofessional and took personal offense when the client decided to discontinue the company's services. Rather than listening to the client's reasons, the reviewer says Ms. Kearn chastised them, implying that someone who isn't contributing financially to the household has no voice in decisions about care. This suggests a breakdown in respectful communication and professional boundaries that can seriously undermine a client's sense of safety and autonomy in their own home.

The narrative evolves with an update that deepens concerns about the company's operations. While organizing cabinets, the client discovered dirty dishes that had been hidden away, implying that the household's upkeep and cleanliness were not being properly managed. The client also notes having reported issues to the VA, hoping that the caregivers involved might be removed from the VA roster. This element underscores a perceived failure to meet basic standards of domestic care and a belief that a human services organization should be held accountable for lapses in service, especially when veterans - an inherently vulnerable group - are involved. The call for accountability and roster removal frames these complaints not merely as complaints about personal service, but as concerns about public trust and the safety of those relying on the agency.

Other accusations in the set of remarks are stark and jarring: a claim that workers stole from the client's mother. This accusation, if true, would indicate serious ethical and legal violations that go far beyond everyday service quality concerns. The brevity of the statement belies its force, signaling a breach of trust and a potential threat to the client's family. It's important to note that these are allegations within a review, but they carry weight because of the stakes involved in in-home care where personal belongings, medications, and the well-being of a loved one are at risk.

Amid these troubling notes, there is a contrasting thread of gratitude and high regard for the caregivers themselves. Even though the client currently is not using services, the caregivers are described as "great," and there is a sense of gratitude that comes from personal familiarity with the owners. The reviewer indicates a willingness to return to the agency when the need arises and offers a strong vote of confidence, stating that the caregivers' quality is an "extra bonus" and that the owners are known personally. This warm assessment suggests that the day-to-day care delivered by the caregivers could be excellent, and it positions the owners as attentive and personally involved in the business.

In another pass, the comments reiterate the positive sentiment: the caregivers are praised, the owners are personally known, and there is a clear preference to re-engage with the agency in the future. Yet even within this praise, there is a sense of caution - services are on hold for now, and the decision to resume is contingent on addressing the issues that caused the withdrawal. The repetition underscores a persistent belief that the caregivers' competence and the owners' personal investment are real strengths, while the practical, organizational, and ethical concerns require attention before full confidence can be restored.

Taken together, the reviews present a nuanced snapshot of a service that can be highly effective and deeply valued on a personal level, yet marred by experiences that threaten safety, privacy, and trust. The caregivers' skill and the owners' commitment appear to be genuine strengths, capable of delivering compassionate, competent assistance that families appreciate. At the same time, the documented concerns - confidentiality breaches, unprofessional conduct, manipulative reactions to service termination, hidden messiness, and theft allegations - pose serious questions about the agency's systems, accountability, and safeguarding measures.

For readers evaluating this agency, the message is not simply "good care" versus "bad care." It's a call to consider how organizations balance empathetic, capable caregiving with rigorous professional standards, transparent communication, and robust safeguards for clients and their families. The stories suggest that, while there is much to commend in the caregivers' performance and the owners' personal stake in the business, there are also critical gaps that must be closed to ensure consistent, trustworthy service. In the end, the decision to engage or re-engage with this agency seems to hinge on whether the provider can demonstrate concrete improvements in confidentiality practices, professional conduct, and in-home safety, alongside the ongoing commitment to compassionate, high-quality care.

This area of Gulfport, Mississippi, offers a variety of amenities and services that cater to seniors looking for convenience and accessibility. With multiple restaurants nearby such as Jalapeno Grill, Capt. Al’s, and Felix's Restaurant & Oyster Bar, residents can enjoy a diverse range of dining options. In terms of healthcare facilities, there are several pharmacies including Walmart Pharmacy and Patient Care Pharmacy within close proximity. Additionally, Gulf Coast Medical Center and Memorial Hospital provide quality healthcare services for any medical needs. For transportation, Gulfport-Biloxi International Airport is conveniently located just 2.3 miles away. Seniors can also enjoy leisurely activities at Popps Ferry Causeway Park or Biloxi Dog Park for some outdoor recreation. Overall, this area offers a combination of dining options, healthcare facilities, transportation accessibility, and recreational opportunities making it an ideal location for senior living in Gulfport.

Restaurants

• Jalapeno Grill (0.4 miles)
• Taco Bell (0.8 miles)
• Capt. Al’s (1.1 miles)
• Felix's Restaurant & Oyster Bar (1.1 miles)
• White Cap Seafood Restaurant (1.1 miles)
• King Buffet Chinese Restaurant (2.8 miles)
• El Saltillo (2.8 miles)

Pharmacies

• Walmart Pharmacy (1.2 miles)
• Patient Care Pharmacy (2.2 miles)
• Jackson's Discount Pharmacy (4.3 miles)
• Sartin's Discount Drugs (4.7 miles)
• Community, A Walgreens Pharmacy (4.9 miles)
• Walgreens (5.1 miles)
• Winn-Dixie (5.1 miles)

Transportation

• Gulfport-Biloxi International Airport (GPT) (2.3 miles)

Hospitals

• Gulf Coast Medical Center (2.3 miles)
• Memorial Hospital (2.7 miles)
• Select Specialty Hospital (4.9 miles)
• Select Specialty Hospitals (4.9 miles)
• Memorial Hospital Auxiliary (4.9 miles)
• Veterans Hospital (6 miles)

Physicians

• PainStop Spine Clinic (2.3 miles)
• Gulf Coast Outpatient Surgery Center (2.3 miles)
• Memorial Family Practice Walmart Lane Walk-In Clinic (2.6 miles)
• Gulf Coast Center For Audiology (2.7 miles)
• Premier Internal Medicine (2.7 miles)
• Sunnybrook Dentistry & Braces (2.8 miles)
• Audibel Hearing Healthcare (3.2 miles)

Cafes

• Starbucks (2.9 miles)
• SIP Beverages Biloxi (3.2 miles)
• Starbucks (4.4 miles)

Parks

• Popps Ferry Causeway Park (4.4 miles)
• Biloxi Dog Park (5.2 miles)

Places of Worship

• St Joseph Catholic Church (5.8 miles)
• St Mary Catholic Churc (6.3 miles)