Overall Review of Lakeview Nursing Center Personal Care
common
7 reviews mention this
Caring staff is often mentioned
Residents and families often describe the staff as caring and attentive.
Several reviews say the staff showed compassion and respected residentsā needs. Family members also describe strong coordination from nurses and doctors, including updates during rehab and hospice. One review specifically highlights wound care skill, and another praises the professionalism of caregivers. A separate positive theme is how welcoming the team felt during visits, especially for families managing major care needs.
caveat
4 reviews mention this
Communication and call response concerns
Some residentsā families report slow or unhelpful communication when they call for help.
Multiple negative reviews mention problems getting timely help after using call lights or reaching staff about a loved one. One reviewer describes calls being handled dismissively, while another reports that staff would not follow through after concerns were raised. There are also accounts of residents and families not being informed promptly about major changes, including a death that occurred hours earlier. Overall, these reports point to reliability gaps in day-to-day responsiveness.
caveat
3 reviews mention this
Fall risks show up repeatedly
Falls are a recurring safety concern in multiple reviews.
Several reviews describe incidents where residents fell, including falls from a bed or wheelchair. One reviewer says fall-risk equipment was not used the way they requested, and the resident subsequently fell. Another review attributes a high number of falls to the facility. On the positive side, there is also a rehabilitation success story after a broken hip, but the safety-focused complaints still come through strongly.
caveat
4 reviews mention this
Cleanliness and odor complaints
A number of reviews describe dirty conditions and unpleasant odors.
Some reviewers report filthy rooms, including bathrooms and bed areas, along with ongoing hygiene issues. Others describe strong odors and unsanitary conditions they noticed during visits. There are also complaints about dirty bedding and missing clothing items. In addition, at least one review pairs cleanliness problems with concerns about the quality of food and the overall environment.
caveat
2 reviews mention this
Personal care and wound help
Wound-related care feedback is mixed across reviews.
One review highlights a highly capable wound care nurse and praises how the team supported recovery. Another review reports that a wound did not heal and that specialized care was not scheduled as expected. These contrasting accounts suggest that wound outcomes may vary depending on the situation and follow-through.
How we summarize
Counts show how many written reviews mention each theme; a review can touch several themes, and only frequently mentioned themes are displayed.