Professional Healthcare Mgmt

Pros

• The nurses welcome patients with genuine care.
• Teresa Sims (FNP) is the best.
• Teresa Sims and staff are wonderful.
• Teresa Marie Sims (CFNP-BC) went above and beyond with patients' medical needs.
• The staff are amazing, helpful, and kind checking patients in and scheduling appointments.
• Quick service and greeted by friendly staff.
• The care provided is professional and friendly.
• They get patients in and out quickly, with friendly and professional staff.
• Teresa Sims always performs thorough exams and tests.

Cons

• The reviewer described the customer service as terrible and the attitude as ugly.
• The front desk staff were cited as rude when asked about delays in test results.
• It was claimed they charged more than what insurance should have covered.
• A preauthorization letter for medications was said to require a visit, with no one calling to inform, and staff were rude when questioned.
• One reviewer said they were told to leave.
• The place was described as having rude personnel and as a place for someone who wants to deal with rude staff.
• The staff were described as lazy about getting medication refills and as having lied several times.
• They couldn't get referrals for their son after six months and called the doctor lazy, suggesting to seek help elsewhere.

Review

Convenient Care draws a wide range of reactions from its patients, with many praising the clinical care and the people who staff the clinic, and a smaller but vocal group voicing frustration with administrative and front-desk interactions. Across the board, the medical side of the practice is described as capable, thorough, and genuinely caring, while experiences with scheduling, communications, and billing are more uneven. The message from several patients is clear: the clinicians, especially Teresa Sims, have made substantial positive impressions, but a portion of their visits has been undermined by inconsistent service at the front lines.

A recurring theme among the most effusive reviews is the excellence of Teresa Sims, a Family Nurse Practitioner (FNP). Reviewers consistently describe her as a provider who goes the extra mile - she is said to check thoroughly, research each patient's situation, and develop well-considered plans for treatment and prognosis. Several patients emphasize feeling truly cared for under her care, with one person explicitly saying Teresa Sims "went above and beyond" and even saved their life. The surrounding staff are repeatedly described as supportive and helpful, reinforcing the sense that Teresa's team is dedicated to patient well-being.

Nurses and support staff are frequently highlighted in a positive light. Multiple reviewers note that the nursing staff welcome patients with genuine care, and that the entire team is professional and friendly. The atmosphere is described as efficient and reassuring: quick service, smooth check-ins, and prompt exam procedures. Phrases like "nurses welcome patients with genuine care" and "the supporting staff was amazing and very helpful and kind" appear alongside comments about thorough exams and tests, underscoring the holistic approach some patients experience - where the medical assessment and the patient's comfort are both prioritized.

Beyond Teresa Sims, other patients praise the clinic for quick service and attentive, personable care. Several reviewers mention that they feel at ease during visits and leave with confidence in their treatment plans. There's a strong sense that, when things go smoothly, the clinic delivers on its promise of professional and caring care, with staff who are courteous and responsive. A sense of relief from efficient, results-oriented care - a contrast to the more impersonal experiences some patients have had elsewhere - is a common thread in these positive accounts.

However, not every visit is characterized by smooth sailing. A notable portion of the feedback focuses on negative experiences with administration and communication. One reviewer labels the overall experience as "Terrible customer service" and describes an ugly attitude from a front-desk staff member when asking questions about test results. Billing issues are also cited, including being charged more than expected by insurance and frustration over a lack of clear communication about preauthorization letters for medications. These critics recount feeling disrespected or rushed, and in at least one instance were told to leave, which left a lasting impression of a clinic with potential for tension between patients and administrative staff.

Additional complaints touch on reliability and follow-through, particularly around referrals and refills. Some patients accuse the practice of laziness about securing referrals to specialists or of lying about delays in obtaining necessary refills. There are statements indicating months of effort without progress on important steps like specialist referrals for a child, which contrasts sharply with the favorable views of the clinicians themselves. These accounts suggest that, for some, the quality of medical care can be excellent, while organizational and communication shortcomings undermine the overall experience.

In the balance, the clinic presents a compelling example of what strong clinical care looks like when paired with committed, compassionate practitioners - but with significant caveats rooted in administrative consistency. The doctors and nurses are described as capable, thorough, and genuinely caring, with Teresa Sims often singled out for her dedication and effectiveness. Patients repeatedly commend the care they receive in the exam room and the clarity with which clinicians explain treatments and plans. Yet several reviews warn prospective patients to brace for potential friction outside the exam room: miscommunications, billing surprises, and slow or unresponsive administrative processes can color an otherwise positive medical experience.

For someone considering Convenient Care, the takeaway is nuanced. If you prioritize high-quality medical attention, especially from Teresa Sims, and you value a team that treats you with respect and thoroughness, you are likely to be very satisfied. The clinical care appears to be a strong suit, with staff that many patients feel genuinely cared for and that helps them feel heard and supported. On the other hand, if you are sensitive to administrative processes - particularly around scheduling, preauthorizations, and insurance billing - it's wise to prepare for the possibility of frustration or miscommunication. Knowing this, visitors might choose to verify appointment details, confirm coverage and preauthorization needs in advance, and document communications to minimize potential conflicts.

Ultimately, its patient experiences suggest a clinic that can deliver life-changing clinical care and compassionate interpersonal moments, anchored by Teresa Sims and a team of nurses who are widely praised for their kindness and professionalism. The flip side is a cautionary note about the administrative side of the operation, where some patients have encountered rude encounters, billing discrepancies, or delays that shadow the care they receive. While the clinicians and nurses are frequently lauded, the mixed administrative reviews imply that the overall patient experience can hinge on how well the front desk and billing staff communicate and execute processes in tandem with the medical team.

This part of Columbus, Mississippi, offers convenient access to essential services such as pharmacies, physicians' offices, restaurants, places of worship, theaters, parks, and transportation options. The close proximity of pharmacies like Briovarx and Catamaran ensures easy access to medications and healthcare needs. Physicians in the area include specialists in obstetrics/gynecology, optometry, nephrology, dermatology, and cardiology. Residents can enjoy dining at popular establishments like Chick-Fil-A and Cracker Barrel. Numerous places of worship cater to various religious denominations. For entertainment, there are theaters like Malco Columbus Cinema as well as parks such as Sim Scott Park for outdoor activities. Transportation options provided by Genesee & Wyoming Railroad Services and Paccar cater to travelers. Overall, this area provides a diverse range of amenities suitable for senior living with convenient access to necessary services.

Pharmacies

• Briovarx (0.1 miles)
• Catamaran (0.1 miles)
• Robert's Apothecary (0.1 miles)
• White Robert C Pharmacist (0.1 miles)
• Epic Pharmacies (0.2 miles)
• Chris' Pharmacy (0.2 miles)
• Community Pharmacy (0.4 miles)

Physicians

• Columbus Ob Gyn Clinic (0.1 miles)
• Curtis Optometry Group (0.1 miles)
• Nephrology Associates PC (0.1 miles)
• Westmoreland Dermatology & Surgery Center (0.1 miles)
• Cardiology Associates of North Mississippi (0.4 miles)
• Physicians & Surgeons Clinic (0.5 miles)
• Oral & Facial Surgical Center (0.5 miles)

Restaurants

• Chick-Fil-A (0.3 miles)
• Cracker Barrel (0.3 miles)
• McDonald's (0.3 miles)
• Steakhouse Forty Five & Sushi (0.4 miles)
• Hardee's (0.4 miles)
• Jack's (0.4 miles)
• Zaxby's (0.4 miles)

Places of Worship

• Bapt Mem Hosp G (0.4 miles)
• First Baptist Church Columbus Mississippi (1.1 miles)
• Northside Baptist Church (1.1 miles)
• General Conference Of Seventh-Day Adventists (1.1 miles)
• Missionary Union Baptist Church (1.3 miles)
• Sixth Ave Baptist Church (1.3 miles)
• North East Miss Regional Community Development (1.3 miles)

Theaters

• Malco Columbus Cinema (1 miles)
• Malco Theather Columbus (1 miles)

Parks

• Sim Scott Park (1.2 miles)
• Sims Scott Park (1.3 miles)
• Dog Town (1.5 miles)
• Propst Park (2 miles)

Transportation

• Genesee & Wyoming Railroad Services (1.4 miles)
• Paccar (1.5 miles)
• Burlington Northern Railroad (1.9 miles)
• Bnsf Railway Co. (1.9 miles)
• USave Auto (2.8 miles)