State Veterans Home

Pros

• The facility has a great atmosphere and takes care of all their needs.
• Everyone is very nice and the place is always clean; Cory is awesome.
• They take great care of their patients and keep families informed about medicine changes, falls, and appointments.
• The staff is attentive and caring, the facility is well-maintained and clean, and the activities are engaging.
• The resident has been there for over seven years and is very safe and happy with the great staff and care.
• Visitors found the veterans home welcoming, with nurses and staff treated veterans like angels.
• The facility is very clean and comfortable, and loved ones are well taken care of with fellowship.
• The resident is thriving there, with fellowship, therapies, and a team invested in their well-being.

Cons

• The staff did not care about the patient and allegedly spoke with an attitude, even saying the patient "wasn't giving us any trouble today."
• The reviewer believes the patient was steered onto hospice to avoid dealing with him, implying the staff wanted him to pass away.
• After the patient's death, no staff member contacted the family to offer condolences or help with his belongings.
• The facility is described as horrible for letting a man nearly die from a horrific bed ulcer.
• One reviewer says the place seems sketchy because they won't answer the phone.
• It took 12 weeks to determine the facility could not meet the patient's needs, signaling neglect or poor care.
• There is a claim that financial policies could lead to losing prosthetic legs if copays cannot be afforded.

Review

Across these reviews, a turbulent and highly personal portrait of a care facility emerges. Some relatives describe experiences marked by warmth, cleanliness, and attentive staff, while others recount deeply troubling encounters that left families feeling neglected, misinformed, or powerless. Taken together, the collection paints a complex picture: places of comfort and support for some, and sources of fear and frustration for others. The contrasts are striking and reflect how different moments, staff, and departments within the same institution can produce wildly different impressions.

A number of readers express profound concerns about hospice and end-of-life care. One reviewer describes feeling pressured into hospice enrollment, with the implication that it was used as a way to avoid ongoing caregiving responsibilities. The frustration deepens around perceived indifference at the moment of a loved one's death: a staff member reportedly announced that a father had "expired" in a manner some felt was inappropriate, with subsequent silence after the passing - no outreach about belongings, no condolences, and no coordination of next steps. The emotional weight of these memories is palpable, underscoring fears that the facility's culture may prioritize expediency or administrative efficiency over compassionate communication and bereavement support.

There are also scenes of alarming medical neglect. One review recounts a distressing incident where a patient with significant health needs was left in a dangerously precarious state, prompting the reviewer to intervene and call for an ambulance. The parenthetical callouts - such as a diabetic patient slipping toward a coma and a general sense that staff did not recognize urgent changes in condition - fuel a anxiety about timely, competent care. A separate remark mentions a prolonged period before it became clear that the facility could not meet a husband's medical needs, suggesting misalignment between patient requirements and the available level of care. Together, these anecdotes emphasize the importance of vigilant, proactive monitoring, rapid escalation when deterioration occurs, and clear, ongoing communication with families.

Yet the same set of voices does not dismiss the facility entirely. Other reviewers offer a much more favorable view, highlighting a clean, well-maintained environment and staff who are kind, attentive, and communicative. Some families say their loved ones are thriving, supported by a team that includes therapists and caregivers who engage in meaningful activities and therapies that a prior home could not provide. Names like Cory surface as standout examples of compassionate care, with praise for staff who update families about medication changes, falls, and doctor visits. One reviewer even describes a veteran's home as a place where the patient feels safe and well cared for, with relatives expressing gratitude for the level of attention their loved ones receive. These testimonies underscore that when care teams are consistent and responsive, patients and families can form a strong sense of trust and satisfaction.

The picture becomes more nuanced when examining consistency over time and across units. Some reviewers acknowledge excellent care in certain moments or for specific individuals, while others recount persistent communication challenges - phone rings that go unanswered or administrative gaps that leave families feeling out of the loop. This juxtaposition - "great care" in one paragraph and "they won't answer the phone" in another - highlights how experiences can vary widely within the same facility, potentially depending on staffing levels, shifts, or the particular department involved. It also serves as a reminder that even the most well-intentioned teams can falter in the face of heavy workloads or confusing protocols, with families bearing the brunt of the fallout.

A final thread runs through the reviews about patients at the Veterans Home in Collins, where visitors describe a welcoming atmosphere and staff who were described as angels by the patient and family. The same thread, however, includes cautionary notes about the broader experience of care - concerns about how information is communicated, the availability of assistance when needed, and the overall management of sensitive situations. A separate line about prosthetics and copayments adds to the sense that financial and administrative aspects of care can significantly color families' perceptions of the facility, sometimes in ways that feel unfair or opaque.

In sum, these accounts illustrate a facility that can feel like two very different places depending on who you are, when you visit, and which staff members are on duty. For some families, the experience is characterized by safety, cleanliness, warmth, and reliable communication; for others, it is defined by fear, silence, and a sense that urgent needs were not adequately addressed. The unifying takeaway is clear: choosing a place for loved ones requires meticulous due diligence, direct conversations with care teams, and ongoing engagement from families. Vigilance, questions about hospice policies, prompt escalation when concerns arise, and insistence on clear lines of communication can make a critical difference in how comfortable or distressed families feel about the care their loved ones receive.

Restaurants

• Pizza Hut (0.1 miles)
• Sonic Drive-In (0.2 miles)
• Burger King (0.4 miles)
• Ward's Restaurant (0.7 miles)
• Ward's (0.8 miles)
• Honestly Beef (1 miles)
• Habanero Mexican Grill (1.2 miles)

Pharmacies

• Caleb's Hometown Pharmacy (0.5 miles)
• Fred's Pharmacy (0.7 miles)
• Clayton Drug Store (1 miles)
• C & C Drugs (1 miles)
• Clayton Pharmacy & Gifts (1.6 miles)
• New Pointe Pharmacy (14.6 miles)
• Fred's Pharmacy (15.4 miles)

Hospitals

• Covington County Hospital (0.5 miles)
• Cura@Jefferson Davis C (18.6 miles)
• Prentiss Regional Hospital (18.6 miles)
• Magee General Hospital (19.3 miles)
• Central Dialysis Center of Magee (19.4 miles)

Physicians

• Southern Family Medicine (0.5 miles)
• Family Medical Associates (0.5 miles)
• Collins Family Practice Clinic (0.6 miles)
• Family Clinic Of Seminary (5.9 miles)
• Bassfield Regional Medical Clinic (14.6 miles)
• Family Health Center (15.8 miles)
• Family Medicine of Prentiss (18.5 miles)

Places of Worship

• Southern Baptist Convention (0.8 miles)
• Ivey Brian Rev (0.9 miles)
• Macedonia Baptist Church (0.9 miles)
• Cornerstone Pentecostal Church (2.8 miles)
• Methodist Protestant General Conference (4.7 miles)
• Lowery Creek Baptist Church (6.1 miles)
• Seminary Baptist Church (6.1 miles)

Cafes

• Main Street Cafe (1 miles)
• Gotta Go Cafe (15.6 miles)

Transportation

• U-Haul Neighborhood Dealer (18.4 miles)