Collins State Veterans Home

Pros

• The facility has a great atmosphere and takes care of all needs.
• The staff is very nice and the facility is always clean.
• Cory is awesome.
• The nurse is described as the best and very kind.
• The staff take great care of their patients and keep families informed about medicine changes, falls, and appointments.
• The staff is attentive and caring; the facility is well-maintained and clean; the activities are engaging.
• The dad has been there for over seven years and is safe and happy; the staff provide excellent care.
• The veterans home staff treated him like angels, and visitors felt welcomed.
• The place is very clean and comfortable; loved ones are well taken care of and there is fellowship.

Cons

• They warned others not to send their loved ones there unless they could visit in person.
• They felt the staff did not care about their dad.
• They described nurses as having an attitude, allegedly saying "he's not giving us any trouble today."
• They believed the words used at his death were inappropriate and the care was callous.
• They felt there was no follow-up or condolences after his death, and no one helped with his belongings.
• They suspected hospice was used to hasten his death by giving morphine daily.
• They described the facility as horrible, claiming a patient almost died from a horrific bed ulcer.
• They claimed the facility does not answer the phone, which sounded sketchy.
• They claimed it took 12 weeks to determine they couldn't meet their husband's needs.
• They claimed prosthetic legs could be taken away if the copay could not be afforded.
• They stated staff did not recognize a medical emergency and failed to act promptly during their husband's diabetic coma.

Review

The collection of remarks about this care facility and the Veterans Home in Collins spans a broad spectrum of experiences, revealing how differently families can view the same place. On one end are heartbreaking accounts of neglect and distress, while on the other are testimonials of comfort, attentiveness, and long-term satisfaction. Taken together, the reviews paint a complicated picture: a setting that some families find caring and well-managed, yet for others falls short in crucial moments of care, communication, and safety.

A particularly wrenching thread runs through several comments about the end-of-life care and what happened to a loved one under hospice services. One reviewer describes the experience of losing a 59-year-old father - someone who had multiple strokes, dementia, and a colon bag - who was placed on hospice. They recall the nurse's unsettling attitude, including a remark that the patient "wasn't giving us any trouble today," a line that the family found dehumanizing given the patient's condition and communication limitations. The family felt the decision to move him to hospice was driven by a wish to avoid ongoing management rather than focusing on his comfort and needs. After the father passed away, the family reports that there was no follow-up contact from any administrator, social worker, or nurse to offer condolences or discuss the deceased's belongings, leaving them with unanswered questions and a sense of abandonment.

In another stark note, a reviewer calls the facility a "horrible place" and claims that a man was allowed to deteriorate from a severe bed ulcer. The vivid phrasing - "Let a man almost die from a horrific bed ulcer" - suggests not only a medical lapse but also a perceived failure in timely intervention and monitoring. The reviewer even invites others to search for further details on social media, signaling a concern that the problem might be part of a broader pattern rather than an isolated incident. Together, these comments emphasize a recurring worry about patient safety, proactive care, and the responsiveness of the staff during urgent situations.

Yet the narrative is not uniformly negative. Several accounts describe a clean, well-maintained, and engaging environment where the staff are attentive and the atmosphere is welcoming. One reviewer notes a "great atmosphere" where the facility takes care of needs, implying a sense of organization and warmth. Another says, "I like it because it's always clean. He has the best nurse, so kind," and singles out a staff member named Cory as "awesome." A different review emphasizes that staff members take responsibility for communicating about medicine changes, falls, and doctor appointments, suggesting a functioning system of care coordination in at least some parts of the facility. In this vein, a relative writes of their Dad's seven-year residency in the facility, praising the safety and happiness of their loved one and describing the staff as "great," which hints at stable, long-term care and dependable relationships with caregivers.

There are additional positives tied to the Veterans Home, particularly around the experience of visiting and the caliber of staff from the perspective of relatives of veterans. One visitor recounts visiting their uncle and hearing from him that the nurses and staff treated him as if they were "angels," and expresses sincere gratitude to the staff for the care shown to the uncle and to other veterans. The tone of this account conveys a sense of dignity, respect, and appreciation for the attention given to veterans, which stands in contrast to some of the harsher criticisms elsewhere in the collection.

Nevertheless, the criticisms about accessibility and responsiveness persist across the reviews. One comment complains that the facility "won't even answer the phone," a potential red flag about communication channels and emergency responsiveness. Another reviewer notes a specific lapse in attention during a medical crisis: during a diabetic episode, the family felt that staff did not recognize the seriousness of the situation in time, culminating in the need to call an ambulance and a feeling of being left to manage the crisis. There is also a mention of a disconnect between services offered and financial or policy concerns, with a line about prosthetic legs and copays that invites readers to consult a Newsweek article, hinting at broader debates about access and affordability that might affect patient care.

Taken together, these reviews suggest a facility that can be deeply reassuring and supportive for some families while presenting serious concerns for others. The common threads - communication gaps during crises, visible differences in individual staff performance, and the stark contrast between moments of compassionate care and moments of perceived indifference - underscore the importance of firsthand visits, direct conversations with staff, and corroboration across multiple sources when evaluating a care setting. Families considering this place - and especially those dealing with sensitive decisions around hospice, end-of-life care, or long-term residence - may find it essential to observe in person, ask pointed questions about how emergencies are managed, confirm how and when families are notified about changes in care, and seek out multiple perspectives before forming judgments.

In the end, what emerges is a nuanced portrait: a facility that can be a source of comfort and safety for some residents and families, but one that also carries troubling memories for others. Prospective patients and their families are encouraged to weigh both the positive and negative experiences, to verify current practices directly with administration, and to keep open channels of communication with caregivers. The goal is to ensure that care decisions reflect each patient's needs, dignity, and safety, especially during transitions to hospice, episodes of acute illness, or long-term residential care.

Restaurants

• Pizza Hut (0.1 miles)
• Sonic Drive-In (0.2 miles)
• Burger King (0.4 miles)
• Ward's Restaurant (0.7 miles)
• Ward's (0.8 miles)
• Honestly Beef (1 miles)
• Habanero Mexican Grill (1.2 miles)

Pharmacies

• Caleb's Hometown Pharmacy (0.5 miles)
• Fred's Pharmacy (0.7 miles)
• Clayton Drug Store (1 miles)
• C & C Drugs (1 miles)
• Clayton Pharmacy & Gifts (1.6 miles)
• New Pointe Pharmacy (14.6 miles)
• Fred's Pharmacy (15.4 miles)

Hospitals

• Covington County Hospital (0.5 miles)
• Cura@Jefferson Davis C (18.6 miles)
• Prentiss Regional Hospital (18.6 miles)
• Magee General Hospital (19.3 miles)
• Central Dialysis Center of Magee (19.4 miles)

Physicians

• Southern Family Medicine (0.5 miles)
• Family Medical Associates (0.5 miles)
• Collins Family Practice Clinic (0.6 miles)
• Family Clinic Of Seminary (5.9 miles)
• Bassfield Regional Medical Clinic (14.6 miles)
• Family Health Center (15.8 miles)
• Family Medicine of Prentiss (18.5 miles)

Places of Worship

• Southern Baptist Convention (0.8 miles)
• Ivey Brian Rev (0.9 miles)
• Macedonia Baptist Church (0.9 miles)
• Cornerstone Pentecostal Church (2.8 miles)
• Methodist Protestant General Conference (4.7 miles)
• Lowery Creek Baptist Church (6.1 miles)
• Seminary Baptist Church (6.1 miles)

Cafes

• Main Street Cafe (1 miles)
• Gotta Go Cafe (15.6 miles)

Transportation

• U-Haul Neighborhood Dealer (18.4 miles)